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The purpose of this paper is to present an argument for the use of cognitive interviews to be use in financial crime investigations. In particular, the paper argues that the components of cognitive interview make it useful for financial crime investigators to gather and collate information on financial criminality.

The paper chronicles the literature on cognitive interviews to critically evaluate its usefulness in previous studies.

A critical examination of the literature shows that cognitive interviews were successfully used in a variety of circumstances. Despite its difficulties, the empirical evidence reveals that cognitive interview fared well in laboratory studies across different (and vulnerable) population groups.

There is evidence to suggest that cognitive interviews can be an effective technique to interview witnesses of financial crimes. The fact that white-collar criminals, more often than not, comes from a “gentleman background” and are not accustomed to the role of “criminal suspect,” makes cognitive interview techniques a useful tool for fraud investigators.

To the author’s knowledge, this is the first paper of its kind to conduct a thorough literature review and apply cognitive interview techniques to financial crime investigation.

Interview data is often the cornerstone of qualitative field studies, yet problems with getting sufficient, rich, reliable data in a cost effective manner can inhibit the progress of field study research. The purpose of this paper is to describe the use of a novel interview method, the cognitive interview, in an exploratory field study of management accounting change where in‐depth access was impractical.

The cognitive interview was developed by cognitive psychologists for use in police witness interviewing. It has been found to substantially improve the amount of information that subjects recall while maintaining or slightly improving accuracy levels.

The cognitive interview was found to be effective at gathering rich, detailed data despite the restriction of conducting only one or two interviews at each company. The cognitive interview uncovered information that did not fit with the participants' initial account of events. The structure of the cognitive interview often led participants to provide narrative accounts, allowing narrative analysis techniques such as genre analysis to be used. Asking participants to retell their accounts in reverse order may allow researchers to discern the schema (mental template) that the participant was using to organise their memories of the change process.

In its first known use for business research, the cognitive interview was effective at moving beyond the rationalized accounts that participants often provide initially. Researchers who conduct interviews to collect data may find this of particular interest.

This paper seeks to provide a discourse‐based critique of the laddering interviewing technique, and to make academics as well as practitioners aware of some of the limitations in applying this particular consumer interviewing technique.

The paper first describes the laddering interviewing technique, which traditionally has been conceptualised within a cognitively‐oriented perspective, i.e. the laddering interview is seen as a cognitive task. Then a critical discussion of some of the problems inherent in this view follows. After this, an alternative conceptualisation of the laddering interview is proposed, namely, that it is a discursive event. On the basis of insights from Wittgenstein and Austin it is suggested that the laddering interview is a room for social actions where both interviewer and interviewee are “doing things with words”. An example of applying the discursive approach to a sample sequence from a laddering interview is also provided. Finally, it seeks to evaluate the laddering interviewing technique in terms of its capacity to tap into “the voices in the marketplace”.

Finds that the laddering interviewing technique has its raison d'être as a quick and structured way of tapping into the voices and institutionalised rationales of the consumers in the marketplace. However, it is also found that the laddering interviewing technique “locks” the interviewee into one particular consumer identity; it prompts only answers that are valid with perfect strangers; it prevents the interviewee from unfolding his arguments fully; and it has a constant focus on personal preferences excluding the possible dissociations from other consumers – all of this making the data less rich and varied.

The unique value of this paper is that it sums up and provides a theoretically‐based critique of the laddering interviewing technique. It is believed that this critique will lead to a more appropriate appreciation of what is going on in a laddering interview and of the utterances that the consumers make in such an interview.

The economic impact of ill‐health in employed individuals is largely experienced via absenteeism‐related and presenteeism‐related productivity loss. Using cognitive interviewing, the purpose of this paper is to evaluate a recently published interview method by which managers determine key job characteristics and their relationship to the cost of acute and chronic illness‐related absenteeism and presenteeism in the workplace: the team production approach.

Managers (n=20) from various industries in Australia completed the team production interview by telephone. Quantitative items measured replaceability, team production, time sensitivity of output and illness‐related absenteeism and presenteeism costs. Concurrent verbal probes followed five items which assessed the productivity impact of illness‐related presenteeism, identified as cognitively challenging.

Content analysis of interview outputs examined cognitive processes underlying managers’ responses and revealed difficulties understanding and quantifying chronic illness and presenteeism. Difficulties were categorised as misunderstanding of key concepts/terminology, inability to provide answers due to lack of knowledge, difficulty applying questions/scenarios to employees/workplaces and miscellaneous problems.

Interview modifications are proposed to address concerns of managers. These changes aim to minimise measurement error in future applications of the instrument and improve valuation of chronic illness and presenteeism in the workforce.

Improved understanding of chronic illness and presenteeism could enhance estimation of productivity loss recoverable via health management/promotion strategies and may increase managers’ willingness to implement such programs. Development of valuation methods in a manner acceptable to and informed by business leaders/employers ensures findings have “real‐world” value.

To the authors’ knowledge, this is the first use of cognitive interviewing to identify sources of response error in a productivity evaluation method.

Eyewitness testimony can determine the outcome of criminal investigations. The cognitive interview (CI) has been widely used to collect informative and accurate accounts. However, face-to-face interviews have been restricted during the current pandemic, raising the need for using video-conferencing. The authors tested whether virtual interviews could produce elaborate accounts from eyewitnesses and if the CI superiority effect against a structured interview (SI) could be fully replicated online.

The authors used a 2 × 2 factorial design with interview condition (CI vs SI) and environment (face-to-face vs virtual) manipulated between-subjects. A total of 88 participants were randomly assigned to one of the four conditions. Participants watched a mock robbery and were interviewed 48 h later using either the SI or the CI. Both interviews contained the same structure and interview phases but only the CI included its key cognitive mnemonics/ instructions. Both sessions were either face-to-face or online.

Participants interviewed with the CI recalled more information than participants interviewed with the SI, regardless of the interview environment. Both environments produced a comparable amount of recall. Report accuracy was high for all groups.

This can be crucial to inform police practices and research in this field by suggesting investigative interviews can be conducted virtually in situations such as the current pandemic or when time and resources do not allow for face-to-face interviewing.

To the best of the authors’ knowledge, this is the first study showing that the CI superiority effect can be replicated online and that a fully remote CI can produce elaborate accounts.

The purpose of this paper is to examine the Cognitive Interview (CI) and its usefulness in improving recall among Arab children. Totally, 64 Arab children (9-12 years old) took part in this study; they viewed a short video scene followed by the CI or a Structured Interview (control).

The study measured for recall of correct, incorrect, confabulated details and accuracy level. Using the interview type, delay type (2-4, 7-10 and 14-16 days) and age group (9-10 and 11-12 years) a MANCOVA test showed that the CI group produced significantly more correct, incorrect and confabulated details compared to the control.

Delay had a significant effect on recall of correct detail while the older group of children produced significantly more correct details, higher accuracy and fewer incorrect and confabulated details. Although the CI is a potentially transferable method to be used with Arab children, careful consideration should be given to its difficulty along with cultural issues.

This is the first study to consider CI among Arab sample of children. Most research have looked at western cultures, hence this study was needed to extend knowledge and test if the CI is transferable to a different culture.

The purpose of this study is to contribute to the literature on information elicitation. The authors investigated the impact of social influence strategies on eyewitness recall performance. Specifically, the authors examined the effect of social influence techniques (Cialdini, 2007) on recall performance (Experiment 1) and conducted a follow-up experiment to examine the incremental effect of social proof on the report everything cognitive interview mnemonic (Experiment 2).

Participants watched a video depicting vandalism (Experiment 1: N = 174) or a verbal altercation (Experiment 2: N = 128) and were asked to recall the witnessed event. Experiment 1: Participants were assigned randomly to one of six conditions: control (open-ended prompt), engage and explain (interview ground rules), consistency (signing an agreement to work diligently), reciprocity (given water and food), authority (told of interviewer’s training) and social proof (shown transcript from an exemplar participant). Experiment 2: The authors used a 2 (social proof: present, absent) × 2 (report everything: present, absent) between-participants design.

Across both experiments, participants exposed to the social proof tactic (i.e. compared to a model exemplar) spoke longer and recalled more correct details than participants not exposed to the social proof tactic. In Experiment 2, participants interviewed with the report everything mnemonic also spoke longer, recalled more correct details, more incorrect details and provided slightly more confabulations than those not interviewed with the report everything mnemonic.

The findings have practical value for police investigators and other professionals who conduct interviews (e.g. military personnel, doctors obtaining information from patients). Interviewers can incorporate social proof in their interviewing practices to help increase the amount and accuracy of information obtained.

The purpose of this paper is to examine the beneficial effect of a modified cognitive interview (MCI) on adolescents’ testimonies in case of a negative emotional event. Furthermore, the authors were interested in assessing the impact of a MCI on within-statement consistency.

In total, 37 adolescents (12-15 years) watched a emotionally negative video and were interviewed, seven days later, with a MCI or a structured (control) interview (SI).

Results showed that adolescents interviewed with the MCI reported significantly more correct and tended to report more incorrect information than those interviewed with the SI. Nonetheless, this rise in incorrect details did not impair the accuracy of statements gathered with the MCI (vs SI). Moreover, consistent, reminiscent, and forgotten information within a statement was positively linked to overall accuracy. In conclusion, testimonies gathered with the MCI might be perceived as more complete and detailed than the ones gathered with the SI.

The improvement of interview techniques helps solving criminal cases.

The innovative aspect of this work is that the benefits of the cognitive interview (CI) and the absence of an effect of inconsistency on accuracy are now also seen among adolescents.

As eyewitnesses provide the most valuable information for criminal investigations, it is important to further develop and test techniques for collecting eyewitness testimony so that they meet the major objective of a police interview: obtaining details pertaining to criminal actions. The purpose of this paper is to test a new instruction – the re-enactment investigative instruction – formulated to collect the most fine-grained details of a criminal event as accurately as possible. It leads the interviewee to decompose all directly recollected actions into the most minimal actions so that the event can be accurately re-enacted.

In all, 40 participants individually viewed a video depicting a robbery, were randomly assigned to a re-enactment or structured interview (SI) group and then interviewed face-to-face. Each interview was comprised of two free recall phases and a questioning phase. Manipulation of the re-enactment instruction took place in the second free recall phase of the re-enactment interviews (RIs).

The RI elicited more correct information compared to the SI (d=1.14), and slightly but not significantly less incorrect information (d=0.09). Participants in the RI condition reported significantly more details pertaining to general and specific actions.

The re-enactment instruction shows the potential to increase witness recall in a way that promotes recall of both additional correct information and investigative-relevant information.

The instruction provides witnesses a retrieval strategy that facilitates overcoming both the gap between memory availability and accessibility and the gap between memory availability and output regulation, eliciting more details with no significant increase of errors.

This article explores raters' understanding on the decision‐making process in the public service performance appraisal system (PAS) by looking at the cognitive processing models (CPM) steps involved. Presents the results of semi‐structured cognitive mapping interviews undertaken with novice raters in the Malaysia public service (MPS) context. Interviews were conducted using cognitive mapping protocol. The resultant causal cognitive maps explored findings from CPM applied in appraisal decision making. Explains the performance appraisal process and theoretical framework for the CPM. From the research findings, it is clear that raters recognised the CPM steps in their performance appraisal practice. The study also identifies individual differences in novice raters' CPM in terms of concepts and complexity. The findings are used to validate the CPM concepts suggested in related literature. Finally, the study discusses the implications of CPM in a broader context of performance appraisal decision‐making process.