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This paper examined the impact of the novel coronavirus pandemic (known as COVID-19) on Jamaican academic libraries, during the first six months, with an emphasis on revealed library strengths, biggest impact, lessons learned and plans for library business continuity.

The local academic libraries in higher education in Jamaica (also referred to in this paper as university libraries) were surveyed.

The coronavirus pandemic revealed strengths in the areas of staffing and library modality and had the biggest impact on the latter. Lessons were learned in preparedness, communication, documentation, collaboration, staffing, library modality, and infrastructure/systems, which together shaped plans for library business re-opening/continuity.

This paper captures the initial response of Jamaican Academic Libraries (JAL) to the first six months of the COVID-19 pandemic. Information on COVID-19 is rapidly evolving, and the preliminary initial response of Jamaica is neither the final nor complete response to the pandemic. As such, a follow-up survey of months 7–12 would be useful. Also, a survey of all English-speaking Caribbean academic libraries would be of value to library evidence and practice.

The COVID-19 pandemic has revealed a gap in the literature on library disaster management in general but also specifically on pandemic preparedness and management, and library business continuity during a pandemic. Using JAL' response, this paper proposes: “A Pandemic Preparedness Business Continuity Planning Checklist for Jamaican Academic Libraries”, which can be adopted/adapted in other Caribbean/developing country academic libraries, as well as other library types in Jamaica, which currently look to the understudied university libraries for leadership.

This paper is the first scholarly paper on the impact of the COVID-19 pandemic on university libraries in the Jamaican / English-speaking Caribbean, with a focus on revealed strengths, biggest impact, lessons learned, plans for library business re-opening/continuity. As the scholarly literature on pandemic management in Caribbean academic libraries is non-existent, this paper seeks to fill this gap, albeit incrementally. Additionally, the findings can inform the Latin America and Caribbean section of international library papers on COVID-19 impact on academic libraries globally.

The purpose of this paper is to ascertain from literature, ways in which information technology is being utilized in the provision of user services in academic libraries in developed and developing countries; explore the implications of the under-utilization of information technology in offering user services to patrons in academic libraries in the English-speaking Caribbean; and offer suggestions regarding the acquisition of information technology to enhance user services in academic libraries in the English-speaking Caribbean. With the advent of new technology, user services in information-centered institutions must adapt and make changes in the way information is presented and accessed.

The authors have undertaken a review of literature from available scholarly papers to discover the expectations of modern library users, and how inventive academic libraries have to become to create a paradigm shift from the “antiquated” to “modern” user services to meet client expectations and to stay relevant in the information age.

The reviewed literature highlighted the various ways in which academic libraries, particularly those in developed countries, are employing information technology in their service offerings. The literature highlights the necessity for Academic Libraries in the English-speaking Caribbean to also utilize information technology for optimum user service if they are to attain international standard.

This is one of the first attempts at examining and documenting the need for changes in user services in the English-speaking Caribbean. While the literature is replete with information on ways in which academic libraries are using information technology to serve their patrons, this paper offers a synopsis of the developments in this regard.

The purpose of this paper hinged on the concept of smart libraries and their development for the furtherance of information access, dissemination and information resources and services delivery in Caribbean libraries.

To conduct this research, the literature of smart libraries and technologically driven and their application in libraries were reviewed by examining existing literature on information and communication technologies and technology in libraries.

The literature highlighted that this technological advancement is not yet fully on stream in academic libraries of the Caribbean owing to the lack of financial, technological and organizational resources. It further outlined that certain aspects of library automation are fostered through the inclusion of technology.

The limitation of this study is that only academic libraries of the Caribbean region were assessed. Other regions should be explored in future research.

The concept of smart libraries is an emerging issue with limited scope for scrutiny; a systematic and extensive review of recent research on smart in libraries is unavailable. This paper presents an overview of smart libraries or technologically driven libraries, its findings for potential research opportunities and development for academic libraries. In addition, it will build on the body of knowledge that is presently non-existent on smart libraries in the Caribbean.

This paper examined the impact of the coronavirus disease 2019 (COVID-19) pandemic on people, place, product and services in Jamaican academic libraries. It also compares the Jamaican academic library’s COVID-19 experience with US academic library’s COVID-19 preliminary experience.

The local academic libraries in higher education in Jamaica (also referred to in this paper as university libraries) were surveyed.

Government mandates, university mandates and the absence of a vaccine influenced academic library response. The measures implemented, though unplanned and developed on-the-go, constituted a behavioural change model (BCM). COVID-19 has had a positive-negative impact on library people, place, product and services and has created a new normal for Jamaican academic libraries.

This paper captures the preliminary response of Jamaican academic libraries to the first wave of the COVID-19 pandemic and its impact on library people, place, product and services. As such, a follow-up survey on changes, challenges, strengths, impact, lessons and plans would be a useful complement to this paper. As COVID-19 information is rapidly evolving, this preliminary response of Jamaica is neither the final nor complete response to the pandemic.

The COVID-19 pandemic has revealed a gap in the literature on disaster management generally and pandemic management in particular, and on the management of health disasters in academic libraries; this paper seeks to fill this gap, albeit incrementally, through Jamaica's preliminary response to the COVID-19 pandemic.

This paper gives voice to the Caribbean academic library’s COVID-19 experience, through the voice of Jamaica. It is the first scholarly paper on the impact of COVID-19 on university libraries in the Jamaican / English-speaking Caribbean, and so presents the elements of the BCM implemented by Jamaica, which provides an important guide to Caribbean academic library leaders. The findings can also inform the Latin American and Caribbean section of international library papers on COVID-19 impact on academic libraries globally.

The purpose of this paper is to propose the use of artificial intelligence (AI) in aspects of Caribbean academic libraries for greater levels of efficacy as well as overall widespread reach and access. This paper will further emphasize the importance of AI in fostering a smooth workforce, reducing opportunities for error, while maximizing on resource output for Caribbean academic libraries.

Through an extensive literature and content analysis, the research assessed various literatures from across the world, in wide ranging sectors, to attest to the plausibility of AI implementation in Caribbean academic libraries.

Revealing the possibilities for fostering great levels of efficacy as well as saves time and reduces the possibility for inefficiencies in the system through smoother check in and out as well as more accountability.[AQ3]

This research focused primarily on proposing the use of AI in the daily operations of the academic library. It further attested to the implementations and application efficacy for intelligent academic libraries.

To the best of the authors’ knowledge, this is the first study of the kind for Caribbean academic libraries and brought light to the fact that presently academic libraries can benefit from greater levels of efficacy and accuracy through the careful employment of AI in certain key areas in academic libraries. This study further reports about the impact of AI on academic libraries.

This paper is intended to spark discourse on the impact of holograms and holographic technology on libraries and the possibility of their usage in Caribbean academic libraries for assisting users, especially those from the physically challenged community, as well as distance library users.

A thorough assessment of literature was done of all academic and higher institution libraries across the English-speaking Caribbean to determine the effective use of holograms and holographic technology in Caribbean libraries. Literature from several developed countries was studied, paying keen attention to the emerging holograms and holographic technology and the plausibility for inclusion and exploitation by academic libraries.

Revealing the possibilities for fostering great levels of efficacy, as well as saving time and reducing the possibility for inefficiencies in the system through smoother check-in and check-out while offering more accountability.

This research focused primarily on holograms and holographic technology that can assist libraries and their users in the near future. It further attested to the need for there to be greater consideration for physically challenged individuals and their access to material from the library.

This paper is the genesis for discussion surrounding holograms and holographic technology in the English-speaking Caribbean. It sought to bring awareness to the possible uses of holograms while exploring the practical implications of its use in libraries across the English-speaking Caribbean.

The purpose of this paper is to provide substantive information for academic libraries in the Caribbean to consider the benefits of implementing augmented reality (AR) for greater access and usage of their services.

A qualitative method with the usage of questionnaires as well as the content analysis was used for data collection.

The research discovered that there is an impending need for AR in academic libraries, especially in this 21st century filled with ever-evolving technological advancements. Additionally, the research outlined the importance for academic libraries to tap into this are for greater access to its services by students off-campus as well as the physically challenged individuals.

This paper will only be focusing on the benefits of AR for academic libraries and their furtherance. It will not attest to the cost of implementation as well as it will not consider the maintenance of it for academic libraries in the Caribbean.

The research disclosed numerous benefits for academic libraries in the Caribbean in developing AR collections. Additionally, with the increasing use and development of technologies in libraries, it is the ideal medium for distance learning as well as greater access to libraries by its students and other users.

This paper is the penultimate appetizer for the AR conversation and, by extension, implementation. Additionally, it sets the framework for researchers and practitioners that the application service is lacking despite the rise of technological advancements in the Caribbean.

Driven by globalization and subsequent advancements in technology, higher education has experienced exponential growth in student enrolment and increased diversity in the student population. Among the major changes are new models of learning that have supported both onsite and remote learners for quality education. In response to these major changes in education, the processes, resources and services in library and information science have been redefined to meet the information needs of all users, anytime and anywhere. Historically, libraries shifted from being curators of knowledge to creators and disseminators of knowledge. This paper aims to address the path forward for academic libraries using as example, the Main Library at The University of the West Indies, Mona Campus (UWI).

This paper explores the evolution of reference services, circulations, digitization, people engagement and how new technologies have fundamentally changed the way librarians at The UWI work. Of equal importance in this discussion of the future of academic libraries is students' ability to navigate the diverse ways in which they access resources and services. Finally, the interests, needs and the practical implications of artificial intelligence in academic libraries will be examined. This digital disruption poses both opportunities and challenges for academic libraries and students within the Caribbean in the 21st Century and beyond. A review of literature as well as a look at trends in academic libraries forms the basis of this discussion.

Library processes and services advanced from automation in the 1980s, internet and online facilities in the 1990s to web-based and consortia offerings in the 2000s rendering old models obsolete. Information products and the process of information sharing have reduced the focus on print collections and face to face interactions to fully online or hybrid offerings. What is evident is that Caribbean Libraries must continue to evolve or risk being left behind in this burgeoning technology age.

Often the Caribbean is overlooked when examining the impact and application of technology and the availability of resources to students and the wider society. This paper presents an opportunity to look at the unique status of Caribbean academic libraries, specifically The University of the West Indies Library System.

Academic libraries do not operate in a vacuum; they must co-exist with change and competition on all levels. In order to succeed, they must know their internal strengths in order to take advantage of opportunities, whilst avoiding threats and addressing weaknesses. A SWOT analysis of Jamaican academic libraries can yield strategic insights for academic library praxis in Jamaica, the Caribbean, and the globe. The paper aims to discuss these issues.

Survey and discussion group were engaged for the five local academic libraries in higher education in Jamaica.

Human resources and support are the most recurrent themes in the reported strengths, weaknesses, opportunities and threats.

This paper focused on local academic libraries in higher education (university level) in Jamaica. A survey of academic libraries at all levels, and using more detailed strategic analytical tools, would be a useful follow up.

This paper provides academic library managers and the national/regional library associations with a situational analysis of Jamaican academic librarianship, which can be used to inform future planning and management of library and information services. Additionally, the findings can inform the Latin America and Caribbean section of international library documents on trends, issues and future position of academic libraries globally.

This paper is of value as it is the first published scholarly documentation on the strengths, weaknesses, opportunities and threats in academic librarianship in Jamaica. In this regard, it makes a useful contribution to the dearth of literature on SWOT analyses of academic libraries per country. It may also represent a starting point for looking at solutions and emerging challenges in a Caribbean academic library environment and should help to focus on the need for continuing innovation.

The purpose of this paper is to reset the performance bar for the Caribbean professional through the identification and classification of core competencies and skills sets for academic librarians at The University of the West Indies (UWI), Mona Campus.

Competency documents published by various library profession organizations and academic libraries across various geographic regions were content analysed to identify the major skills and competencies of highly skilled professionals.

Core competencies selected for The UWI Mona Library are: first, uses professional knowledge and practice to lead staff and manage resources; second, identifies emerging trends and supports innovations; third, demonstrate willingness to embrace change and utilize best practices in service delivery; fourth, analyses situations for appropriate solutions; fifth, interacts positively and effectively with others; sixth, develops an environment that leads and manages change; seventh, manages and mentors staff; eight, sets clear goals and objectives while providing specific performance and feedback.

The competencies profile developed reflects the unique compositions of competencies required by academic librarians working in a twenty-first century, Caribbean, regional, academic/research environment.

This framework will effectively guide the exercises of employee selection and succession planning within the library organization. Ensuring that the best employees are selected augurs well for succession planning within an organization.

A competencies profile provides rationale for the provision of transparent employee selection criteria. The framework is intended to set meaningful professional development goals and align those goals with the vision, mission and objectives of organizations.

This paper presents the English-speaking Caribbean context for core competencies formulation and a listing of required competencies for The UWI, Mona Library professional.