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This article identifies the contextual demands impacting the work from home (WFH) experience during the COVID-19 pandemic and considers their respective impact on employees' personal and work-related outcomes.

Drawing on a qualitative methodology, the authors thematically analyzed written narratives from 41 employees who had been required to work from home during the COVID-19 pandemic.

Data analysis identified four layers of contextual demands (omnibus, task, social and personal) that had resulted in participants being required to work from home. Drawing on this finding, the authors develop a conceptual process model to extend current theory and explain how the respective demands impact individual affective reactions and work-related experiences, health and wellbeing. The authors’ findings offer new insights into contexts where WFH becomes mandatory, indicating that it is characterized by a range of challenges and opportunities.

This paper signals the need to provide employees with a realistic preview of working from home demands, including interventions to better prepare them to navigate the daily stressors of working from home; and provision of virtual employee assistance programs in the form of online counseling.

This paper explores a unique phenomenon – the mandatory requirement to work from home during the COVID-19 pandemic and its impact on employees' personal and work-related experiences and outcomes.

Past research has generally purported and tested for a positive linear relationship between psychological capital and organizational outcomes such as firm performance. Yet, recent conceptual work has started to recognize that for certain outcomes, too much psychological capital can be as detrimental as too little. In this study, the author hypothesizes that during a major crisis, organizational psychological capital (OPsyCap) may in fact exhibit an inverted U-shaped relationship with performance.

T leverages the revelatory power of a recent major crisis (the COVID-19 pandemic) to gather a pre-crisis and post-crisis matching sample of 952 earnings conference calls held by 476 S&P 500 firms with corresponding market performance data and use computer-assisted text analysis (CATA) methodology to assess OPsyCap from call transcripts.

T finds that OPsyCap has a statistically significant inverted U-shaped relationship with market performance after the crisis, but not prior—thereby suggesting that moderate OPsyCap is more beneficial to market performance than either insufficient or excessive OPsyCap in times of crisis.

Top managers should not display overly excessive psychological capital after a major crisis, as shareholders may interpret such cues as unwarranted optimism, overconfidence and an inability to accept the new reality brought about by the crisis.

This study's findings contribute to extant literature by being the first to empirically highlight a curvilinear relationship between psychological capital and an important outcome variable—market performance. Furthermore, this study's lack of results prior to a major crisis, but not after, may suggest a new boundary condition.

Frequently the universities' Placement Service is based on the student's hard profile at the expense of soft traits. On the other side, the “person–organization fit” axiom suggests firms are looking for profiles with specific soft skills to face the increasing level of environmental turbulence. This research aims to understand if high-resilience students also have high academic achievements and how the three components of resilience (emotional intelligence, positive thinking, planfulness) can have different impact on individual performances.

The research was conducted on students enrolled on different courses of studies and years in an Economics and Law faculty. A questionnaire was administered during the first exam session (ante-Covid) and the second and third exam sessions (post-Covid). This questionnaire consists of 84 questions related to planfulness, emotional intelligence and positive thinking, whose combination can be considered a measure of resilience. In fact, the Principal Component Analysis (PCA) was carried to identify these three new variables (the components) based on the 84 initial ones. Finally, an ordered logit model was implemented to verify whether, and in what direction, planfulness, emotional intelligence, positive thinking and Covid 19 (the independent variables) affected the students' performance (the dependent one).

While planfulness positively affected academic performance, emotional intelligence affected it negatively. The impact of positive thinking and Covid was not significant, and thus what emerged from the preliminary analysis of the grades is not confirmed.

This is a case study of a university experience that is paying great care in preparing students to satisfy the firms' work demands. To confirm and refine results the sample will be expanded to other faculties and other life/soft skills will be investigated.

This soft trait approach—that studies how various measures of soft skills are related to course grades—has a two-fold significance by crafting universities' placement activities and facilitating firms' onboarding.

This is a case study of a university experience; a university that is paying great attention to preparing students ready to satisfy the firms' work demands but also citizens capable of supporting the growth of their nation and society in general.

The research can be considered a first step towards the inclusion of the formal evaluation of the students' life skills in their academic path, creating a link with their achievements.

This study aims to assess the effect of job insecurity, customer incivility and work–life imbalance on Lebanese bank employee workplace well-being (EWW), while investigating the moderating role that positive and negative affect might have.

Quantitative data was collected from 202 respondents and analyzed using structural equation modeling system through IBM SPSS and AMOS.

Results revealed that each of the independent variables has a negative, statistically significant effect on Lebanese bank EWW. The positive affect and the negative one are shown to have a moderating effect that lessens and boosts, respectively, these negative effects.

The study adds to the literature on EWW while highlighting the high-power distance and collectivist society that the research took place in.

Limitations include the sample size that was hoped to be larger, in addition to the self-reporting issue and what it entails in the data collection process.

The study has many practical implications, including the validation of a questionnaire in a developing Arab country, hence providing a reliable tool for researchers. HR specialists should lean toward applicants with positive affect, ensuring that their workplace is occupied by members with enhanced resilience. Furthermore, employers should support their employees’ professional growth, thus, boosting their employability during turmoil and consequently making them less vulnerable in times of economic recession.

The study’s unique context, depicted in the harsh economic and financial crisis, makes the findings on EWW of a high value.

This research aims to better understand the Zillennial Generation within the workplace, specifically using the perspectives of Business Stakeholders within the context of Northern Ireland. Understanding the perceptions of Zillennials in the workplace is important due to their growing numbers and subsequent impact on the future of work.

A case study approach is used to gain a deeper understanding of stakeholder opinions and experiences of Zillennials. The authors draw on extant research and use semi-structured interviews to explore the experiences and views of stakeholders within three case firms employing Zillennials.

The study concludes that discrepancies can be seen between Zillennial performance and behaviour, compared with Business Stakeholder workplace expectations. Findings suggest that according to Business Stakeholders observations, Zillennials display some, but not all, attributes of Generation Z and Millennials. Business Stakeholders observations also reveal that Zillennials demonstrate some, but not all, entrepreneurial behaviours and competencies.

While many studies focus on both Generation Z and Millennials, research focused on unique cusp generations is limited. No research has been conducted that investigates the perception of Zillennials within the context of Northern Ireland.

Extant research shows mixed results on the impact of expressed negative emotions on donations in online charitable crowdfunding. This study solves the puzzle by examining how different types of negative emotions (i.e. sadness, anxiety and fear) expressed in crowdfunding project descriptions affect donations.

Data on 15,653 projects across four categories (medical assistance, education assistance, disaster assistance and poverty assistance) from September 2013 to May 2019 come from a leading online crowdfunding platform in China. Text analysis and regression models serve to test the hypotheses.

In the medical assistance category, the expression of sadness has an inverted U-shaped effect on donations, while the expression of anxiety has a negative effect. An appropriate number of sadness words is helpful but should not exceed five times. In the education assistance and disaster assistance categories, the expression of sadness has a positive effect on donations, but disclosure of anxiety and fear has no influence on donations. Expressions of sadness, anxiety and fear have no impact on donations in the poverty assistance category.

This work has important implications for fundraisers on how to regulate the fundraisers' expressions of negative emotions in a project's description to attract donations. These insights are also relevant for online crowdfunding platforms.

Online crowdfunding research often studies negative emotions as a whole and does not differentiate project types. The current work contributes by empirically testing the impact of three types of negative emotions on donations across four major online crowdfunding categories.

This study intends to examine the impact of a fear of coronavirus disease 2019 (COVID-19) on workers' career optimism via perceived job insecurity among non-managerial working restaurant employees.

Time-lagged quantitative data were collected in two waves from 316 non-managerial on-job restaurant employees. Structural equation modeling technique was applied to examine the measurement and structural model.

The study showed that workers' fear of COVID-19 positively impacts their job insecurity. Further, the study found that increasing level of job insecurity depletes workers' career optimism—an outlook of their future career prospects.

The study suggests organizations should work to make employees feel secure in terms of their job continuity and career progression. Eventually, this would support employees in shielding themselves against possible resource loss (e.g. career optimism) due to pandemic crises.

Extant literature has tested the impact of the COVID-19 pandemic on employees' workplace attitudes and behaviors such as job satisfaction (e.g. Bajrami et al., 2021) and safety performance (e.g. Kim et al., 2021). However, little has been researched on the impact of the COVID-19 pandemic on employees' future career outlook, particularly of non-essential workers in the hospitality industry. To the best of the author's knowledge, an explicit examination of the impact of COVID-19 fear on career optimism has not been conducted previously. Hence, this study will not only be a valuable contribution in the literature of career management, but will also yield important practical implications.

This study aims to investigate the influence of personality characteristics (risk-aversion and self-consciousness) on skepticism toward online services information (STOSI), consumer stress and health.

A between-subjects experiment (n = 228) was designed to compare effects based on third-party organization endorsement (TPO endorsed vs nonendorsed).

Results revealed that personality characteristics positively influenced STOSI, which in turn escalated consumer stress. Furthermore, consumer stress predicted detrimental effects on consumer health (increased blood pressure and heartbeat). Regarding TPO endorsements, both the risk-aversive and self-conscious consumers showed lesser STOSI when exposed to TPO-endorsed ads compared with nonendorsed ads.

This study is one of the first to examine the effects of consumer personality on consumer health through STOSI and consumer stress. In addition, the remedial roles of TPO in coping with STOSI and consumer stress also accumulate to the novelty of this study.

Paradoxical leadership concerns competing yet interrelated leader behaviors in response to conflicting workplace demands. Emerging research examines the outcomes of paradoxical leadership, yet less is known about its antecedents. This article aims to examine the combined effect of leader fluid intelligence, trait anxiety and trait anger, on transformational leadership and abusive supervision as contrasting paradoxical leader behaviors.

This study involves 157 leader–manager dyads, and 137 leader–follower teams utilizing a cross-correlational, time-lagged, online survey design.

Results indicate that leader fluid intelligence moderates the relationship between leader trait emotions and behavior such that low fluid intelligence and high trait anxiety results in manager perceptions of low transformational leadership, while low fluid intelligence and high trait anger results in follower perceptions of high abusive supervision.

The results suggest that fluid intelligence is a common factor that determines how leader trait emotions (anxiety and anger) are expressed through paradoxical leader behaviors as perceived by different hierarchical observers (i.e. a leader's superior and subordinates).

Conceptual interpretations of sustainability and resilience are widening with discursive use and altering the relationship and understanding of both concepts. By using three city case studies in the USA, this paper aims to consider which conceptual interpretations are operational and what is being measured in the context of city policy, municipal planning and built environment practice. With increasing pressures of urbanisation, it is imperative to consider which conceptual interpretations of resilience and sustainability are being measured in frameworks for the built environment if Risk-Informed Sustainable Development across multiple sectors is to be delivered.

Three case studies with semi-structured interviews have been thematically analysed to explore how sustainability and resilience have been operationalised at policy, planning and practice levels.

City policies, municipal planning and practitioners are working with different interpretations. Collectively Risk Informed Sustainable Development is not formally recognised. Policies recognise GHG reductions and natural hazard events; planning guidance stipulates Environmental Impact Assessments based on legal requirements; and practitioners consider passive-survivability and systematic thinking. Across the sectors, the Leadership in Environmental and Energy Assessment Method provides a common foundation but is used with varying requirements.

Decision-makers should incorporate risk-informed sustainable development, update codes of practice and legal requirements leading to exemplary practice becoming normalised.

Passive-survivability should be affordable and adopt risk-informed sustainable development principles.

Three US city case studies with data collected from interviews have been analysed simultaneously at policy, planning and practice levels. Interrelated implications have been outlined on how to improve decision-making of sustainability and resilience across sectors.