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The study aims to examine the joint effect of service design (SD), information and analysis (IA) and organizational performance through the mechanism of organizational excellence.

To achieve the goal of this study through the hypothesized model, a survey questionnaire research design was employed. The data were collected from Dubai Police organization. Out of 550 questionnaires, 320 questionnaires were returned. The partial least square structural equation modeling (PLS-SEM) approach was used to analyze the data for measurement and structural models.

The statistical results confirmed the positive and significant effects of IA on organizational excellence and excellence on organizational performance. The mediation role of organizational excellence between IA and organizational performance was also confirmed.

Throughout this study, further details and valuable implications have been discussed. Findings provide several practical implications. Findings also help practitioners and managers make proper decisions when implementing SD, IA and excellence practices in their organizations. With the joint effect of SD, IA and organizational excellence, organizations can achieve maximum strong performance and remain in a competitive market.

This study is a unique empirical research study that examines the joint effect of SD, IA and excellence on performance relationships within the public sector in general and police organization in particular, which is limited especially in research of Middle East countries.

The purpose of this paper is to show that third-party quality audits (TPQAs) facilitate performance improvement and give confidence to organisations concerning the process quality of services and products. However, because of inconsistencies and unethical practices often observed in the industry, organisations question the significance of TPQA. A perception exists that its initial purpose as an impartial tool ensuring quality of deliverables is no longer upheld. Hence, the need to determine and explain the influence of the ISO 19011 standard interpretation on the application of the audit guidelines in performing TPQA, to promote consistency in the audit process.

The study employed document analysis of the ISO 19011 standard, followed by semi-structured interviews with certification managers (CBs) to gain insight related to their interpretation and application of the ISO 19011 guidelines.

The CBs interpret the ISO 19011 guidelines differently; hence, their application of the standard to compile their audit documents differ. Adherence to the principles of auditing particularly, integrity and independence were found as the core of the audit process while their disregard reflects failure of the real intent of auditing. The inconsistencies in the audit procedures and documents developed for auditors are ascribed to some CBs’ personal interpretations.

The study explores how the different interpretations of the ISO 19011 standard prevail and are perceived by the CBs and auditors. The findings aim to support standardisation and reduce the variations across and amongst the different CBs and auditors.

Generic quality management system standard ISO 9001 and the automotive quality management system standard IATF 16949 both require organisations to demonstrate continual improvement in their customer satisfaction and the number of non-conformities identified during quality system audits. However, the long-term trends of these two parameters under ISO 9001 and IATF 16949 standards are not researched so far. It is expected that under continual improvement, organisations will achieve a step-function/stair-case shaped pattern. This study evaluates if this expectation is true when long-term performance of certified organisations is assessed.

A longitudinal exploration of three organisations certified to ISO 9001 standard and three certified to IATF 16949 standard is done. The observations are further substantiated using secondary data for the same ten years period about customer satisfaction of the major automobile manufacturers.

It is observed that none of the two indicators, i.e. the customer satisfaction and number of non-conformities, in any of the six organisations show step-wise/stair-case type improvement. All indicators followed random up and down patterns like ocean waves. It is paradoxical that certified organisations are claiming continual improvement and are remaining certified but there is actually no long-term improvement.

Longitudinal studies for the generic quality management standard ISO 9001 and the quality system standard for automotive sector IATF 16949 are rare. The revelation about ocean wave patterns observed in the long-term trends for customer satisfaction and the number of non-conformities in ISO 9001 and IATF 16949 certified organisations is a startling finding. It is outlandishly different from the conventional perception of a staircase-styled continual improvement pattern expected a priori in certified organisations.

The Baldrige criteria for assessing business performance excellence (BCPE) suggests a relationship among seven self-assessment categories. The purpose of this paper is to take an in-depth look at the BCPE by testing the causal relationship among categories grouped into four basic dimensions – driver triad, work core, outcomes, and brain centre. Identifying meaningful interrelationships for leaders helps them transform their organisations to achieve performance excellence.

A systems perspective supports system mapping for understanding meaningful interrelationships among dimensions and mediating factors affecting business performance excellence. A 35-item questionnaire designed to measure seven categories of the BCPE (version 2022–2023) was administered to export and import (EXIM) businesses across Thailand. Valid responses (n = 290) were analysed through SPSS and AMOS via structural equation modelling (SEM) to test the hypotheses and explore the influencing factors.

A strong systems perspective focus is essential for high organisational performance. The result reveals that all seven BCPE categories are significantly linked. In addition, mediation analysis (taking selected mediators) proved hypothesised cause-and-effect relationship as significant. The results demonstrate that the brain centre plays a crucial role in driving business success promulgating its influence within the model.

This study provides the necessary backgrounding in systems perspectives confirming that the BCPE premises on a set of four basic dimensions: driver triad (leadership, strategy, and customers category), work core (workforce and operations category), brain centre (measurement, analysis, and knowledge management category), and outcomes (results category). These four dimensions define the essentials of an integrated management system. Further, the study shows that measurement, analysis, and knowledge management directly influenced customer focus, the highest coefficient path among the criterion in the Baldrige framework. This is the critical driver in predicting performance outcomes via meaningful feedback.

From a managerial point of view, the structured system management framework proposed provides a specific guide for the alignment in quality management, which can change its practice in business management and award assessment. The results evidence a significant relationship among driver triad, work core, brain centre, and outcomes to propose a form of system management. The findings help award examiners or business practitioners provide system mapping for evaluation – i.e. how well organisations meet their goals and how best to prepare feedback reports to applicants that paint meaningful pictures.

This study promotes a systems perspective when approaching business performance excellence, whereas other studies provide evidence to individual relationships. Moreover, the examined interrelationship among dimensions – driver triad, work core, outcomes, and brain centre – provide novel system mapping to guide managers, practitioners, or award examiners in evaluating quality management practice.

Climate change adaptation strategies are critical for long-term road infrastructure development (RID) because it is expected to put more land and transportation infrastructure at risk from stronger winds, more intense storms, and rising sea levels. Deformation and subsidence could occur if concrete pavements crumbled and asphalt roads softened due to higher temperatures, and changes in the frequency and intensity of precipitation could have far-reaching consequences for the smooth operation of transportation networks. The developed world is primarily responsible for the carbon emissions that contribute to global warming, while less developed countries are insignificant. The African Union sees climate change as a major threat to the continent’s economic development and is working with member states and key organizations to address it. It is critical for developing countries to establish frameworks for detecting climate change risks, developing adaptation strategies, and implementing plans. The sustainable development plan (SRIP) is critical for protecting transportation networks from the effects of climate change. Sustainable development principles are critical for clarifying the proposed project’s relationships with the local and larger society, economy, ecosystems, and various institutions. The ability of a system or structure to recover from disruption while continuing to function and adapt to new circumstances is referred to as resilient infrastructure. Low-carbon infrastructure coexists with resilient infrastructure, and the pursuit of resilient infrastructure necessitates a reduction in the likelihood of failure, a lessening of the negative consequences when failures do occur, and a reduction in the time required to recover due to an increase in the facilities’ capacity to endure, adapt, and change. As part of the implementation process, RID experts must consider how climate change will impact transportation infrastructure. Risk assessment is a systematic method of looking for things that could go wrong, determining how bad they could be, and determining how likely they are to happen. Adaptable designs must include multiple measures to prevent system breakdowns. Climate change’s effects on road infrastructure, as well as rising sea levels, continue to jeopardize low-lying transportation infrastructure. Implementing SRIP necessitates the development of a climate change response mechanism.

The sustainable development goals (SDGs) are a collection of 17 goals to address the world’s most pressing sustainable development (SD) concerns by 2030. Third-world countries have a lesser global environmental impact than developed countries, and account for 66% of global greenhouse gas emissions. Infrastructure development has a key role to play in establishing a green society, with approaches such as green policy, sustainable monitoring, and sustainability reports. Indirect and induced sustainable infrastructure development (SID) dominates the SDGs, with the goal of providing secure, acceptable, readily available, and efficient transportation networks by 2030. Road infrastructure development (RID) should become more sustainable considering depleting natural resources, fragile ecological circumstances, and limited financial resources. Sustainable road infrastructure projects (SRIPs) provide several advantages, such as increased economic efficiency, lower resource utilization, greater social well-being, and enhanced protection of natural services. However, incorporating SD prerequisites into highway infrastructure projects in developing countries has been difficult due to a variety of factors. Efforts to develop sustainability certification standards for infrastructure systems are recommended, and it is important to define relevant ideas and principles for SRIP implementation. However, incorporating SD prerequisites into highway infrastructure projects in developing countries has been difficult due to a variety of factors. Different people have varied ideas about sustainability. This book aims to provide a unified guideline to aid developing nations in undertaking SRIPs and to develop a SRIP implementation model. This chapter provided a background for the book; it also provided insight into its organization, foundation, and significance. It also discusses the objectives of the book and emphasized on the purpose and motivation for writing the book.

This conceptual paper aims to explore the current state of sustainability communication research, focusing on the challenges of communicating inconvenient truths in an era of scientific mistrust. Therefore, this study aims to (1) examine the existing research landscape in sustainability communication, (2) identify unresolved problems and challenges, and (3) propose strategies for counteract misinformation through targeted communication.

For this, the authors conducted a critical literature review and analyzed the resulting sample (n = 473 journal articles) by means of qualitative content analysis to (1) evaluate existing communication approaches dealing with the communication of sustainability's inconvenient truth, (2) identify stakeholder groups involved in sustainability communication, (3) discuss limitations of current communication approaches and (4) present recommendations on (more) effective communication strategies to address the unresolved issues in sustainability communication.

The analysis reveals that when it comes to sustainability communication and its unresolved problems, literature refers to four key stakeholder groups: (1) science deniers; (2) adaptation skeptics; (3) whitewashers and (4) world saviors. Furthermore, the analysis provides valuable insights into the complex dynamics involved in communicating sustainability, emphasizes the need for tailored approaches to engage and address the concerns of each stakeholder group, and exposes limitations in current communication methods and approaches. Accordingly, the analysis highlights the necessity of developing new theories, models and methods specific to sustainability communication to tackle its unique challenges effectively.

Like our society, communication sciences need a fundamental transformation to meet sustainability communication's new challenges induced by the necessary shift toward sustainable development.

This paper provides a comprehensive overview of the current state of sustainability communication in research, specifically addressing the challenges of effectively communicating unpleasant news in the context of scientific mistrust. It fills a gap in existing literature by examining the progress made in addressing these issues and identifying the emerging challenges that need to be addressed.

In 2016, the ISO/TS 16949 quality management standard for the automotive industry evolved to IATF 16949. The update brought new requirements that need to be analyzed before being implemented in organizations. Therefore, the purpose of this article is to propose guidelines to assist organizations in the automotive sector in the implementation of the elements added in the update to the IATF 16949 standard.

To fulfill this objective, the identification and analysis of the elements added in the evolution from ISO/TS 16949 to IATF 16949 was carried out, and four case studies were conducted in Brazilian automotive companies.

The main elements added to IATF 16949 with the update of the standard are the use of process failure mode effects analysis (PFMEA) for risk analysis; the development of a communication channel for employees to report cases of misconduct and non-conformities; procedures for controlling repaired/reworked products and temporary changes; and the inclusion of autonomous maintenance for the full implementation of total productive maintenance (TPM).

The main practical implication/contribution of the research is the proposed guidelines, which can support managers and automotive companies that want to implement, or will go through, the IATF certification process. The article's originality lies in the combination of a theoretical framework and case study analyses to develop the guidelines.

The purpose of this study is to design a radio altimeter antenna whose production process is facilitated and can work with multiple-input multiple-output (MIMO) properties to provide space gain on the aircraft.

To create an easy-to-produce MIMO, a two-storied structure consisting of a reflector and a top antenna was designed. The dimensions of the reflector were prevented to get smaller to supply easy production. The unit cell nearly with the same dimensions of a lower frequency was protected through the original cell design. The co-planar structure with the use of a via connection was modified and a structure was achieved with no need to via for easy production, too. Finally, the antennas were placed side by side and the distance between them was optimized to achieve a MIMO operation.

As a result, an easy-to-produce, compact and successful radio altimeter antenna was obtained with high antenna parameters such as 10.14 dBi gain and 10.55 dBi directivity, and the conical pattern along with proper MIMO features, through original reflector surface and top antenna system.

Since radio altimeter antennas require high radiation properties, the microstrip antenna structure is generally used in literature. This paper contributes by presenting the radio altimeter application with antenna-reflective structure participation. The technical solutions were developed during the design, focusing on an easy manufacturing process for both the reflective surface and the upper antenna. Also, the combination of International Telecommunication Union’s recommended features that require high antenna properties was achieved, which is challenging to reach. In addition, by operating the antenna as a successful MIMO, two goals of easy production and space gain on aircraft have been attained at the same time.

Rising greenhouse gases have contributed to global warming above the pre-industrial levels with detrimental effects on world climatic patterns. Extreme weather has inflicted drastic impacts, including loss of lives and livelihoods and economic disruption. However, collective international cooperation in adopting greenhouse gas emission mitigating measures can translate into long-run beneficial effects of improving environmental quality. This study examines if international environmental cooperation among the world's top ten polluters can reduce production side emissions.

The panel estimation procedure was applied to data from ten top polluting countries from 2000 to 2019.

The results revealed a statistically significant inverse association between a nation's commitments to international environmental treaties and carbon dioxide emissions. Other than confirming the environmental Kuznets curve effect, industrial intensification, international trade and law rule are other strong correlations of carbon dioxide emissions.

The main policy implication is the urgency for the leaders of the world's top ten polluters to actively cooperate in developing and implementing new production-side carbon emission measures as well as the implementation and enforcement of existing international treaties to minimize further environmental damage and let the countries in the lower ranks of carbon emissions to enjoy the long-run benefits of the decarbonized world.

This study makes a new contribution to the environmental research literature by unfolding how collective global cooperation on environmental challenges can help reduce environmental damage in a coherent analytical framework.

The peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-09-2022-0598