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To remain competitive in an ever-changing marketplace, many accommodation managers are constantly upgrading their portfolio of service offerings for guests. Luxury suites with butler service were created as an extra component of luxury to the accommodation model. This inclusion was a welcomed innovation for guests who were willing to pay top dollar for top-of-the-line services and the ultimate in exclusivity. Butlers act as the luxury service delivery mechanisms in accommodations, going above and beyond to meet and exceed guest expectations. This chapter makes a unique contribution to the compendium of knowledge on luxury hospitality and tourism by providing insights from the supply side of luxury accommodation brands in the Caribbean and Pacific regions. A comprehensive review of the literature on the topic coupled with semi-structured interviews were conducted in the Maldives, Jamaica, St. Barts, The Bahamas, St. Lucia, Antigua, Cayman Islands, Barbados and Mexico. With an expressed need to examine the operationalisation (Miller & Mills, 2012a, 2012b) and subjectivity constructs (Godey et al., 2012a, 2012b) on Luxury Management in Hospitality and Tourism, this chapter aims to provide an excellent addition to the discourse. It also aims to address a major gap in the literature as there is a lacuna of recent research on Luxury Management in Tourism in Small Island Developing States (SIDS) from two major tourism dependent regions of the world – the Caribbean and the Pacific.

In a world where different communication technologies support social connection, managing unavailability is as important as, if not more important than, managing availability. The need to manage unavailability becomes increasingly critical when users employ several communication tools to interact with various ties. A person's availability information disclosure may depend on different social relationships and the technologies used by the person. The study contributes to the literature by drawing on privacy management theory to investigate how users practice availability management and use its deceptive form, which is sometimes called a butler lie, with various ties across different messaging applications (apps) as part of their online privacy. Relevant factors in mediated communication, including facework, common ground, and interpersonal trust, are included in the developed model.

The authors conducted an online survey (n = 475) to explore the relationship between one's contact with different interactants (significant others, family members, close friends, acquaintances, groups of friends, and groups of acquaintances) and one's practice of availability management and use of butler lies with these interactants at different size levels on various messaging apps.

Factors such as facework, privacy related to technology, and privacy related to social relationships affect the practice of availability management and the use of butler lies. Notably, butler lies are used most frequently with acquaintances and groups of acquaintances and least frequently with significant others. Moreover, the practice of availability management and the use of butler lies are negatively moderated by people's conversational grounding and trust.

The study examined the practice of cross-app availability management with diverse social ties on mobile technologies, which is a socio-informatic practice that is widely adopted in the contemporary digital landscape but on which limited scientific and theoretic research has been conducted. No research has directly investigated users' availability management across multiple apps from a relational perspective. Building on the theoretical framework of privacy management, the paper aims to bridge the gap in the relevant literature. The results of this study can serve as a reference for library professionals to develop information literacy programs according to users' availability management needs. The results also provide insights to system designers for developing messaging tools.

The library services we provide today are built on the skill, energy and vision of earlier generations of librarians; yet most of these pioneers remain unknown. Examines the career of Butler Wood, librarian at Bradford for 50 years, 41 of them as chief librarian. In addition to the successful development of a major municipal library, he developed art gallery and museum services; was a founder member and contributor to many literary, historical and cultural organizations; he influenced the development of reference and rural libraries; and he contributed to the growth of the library profession itself. An appreciation of this visionary scholar/ administrator can provide inspiration today.

When I began to teach within a Masters of Education (Leadership and Management) program, I questioned my assumed unproblematic nature of the presentation of Western leadership and management theories to students from a diverse range of countries without understanding the diversity. The expectations of International students are also that overseas study is designed to facilitate the transport of Western theory, as ‘the solution’ which makes the indigenous knowledges they bring struggle to appear. Few students seem to question the transferability of Western knowledge to other cultures, yet it may actually be of limited value to the real concerns and issues associated with the leadership of organisations in their home countries. Building on the ideas of Raewyn Connell and Boaventura de Sousa Santos, this chapter examines possibilities for research-led pedagogies which support an awareness of the dominance and persistence of northern-centric patterns of global knowledge production, challenging students to question their own expectations of the dominance of Western theory. Through so doing, it makes possible the re-imagining of possibilities for transformation through the emergence of alternatives, where engaging in democratic deliberation about what is gained and lost from adopting various knowledge positions informs a better understanding of human social and organisational experiences. Rather than subscribing to a single, universal and abstract hierarchy among knowledges, which privileges Western theories, cognitive justice favours context dependent knowledges. We can prepare the ground for students thinking about the knowledges they bring, and the importance of unique contextual and cultural factors through Butler's notions of intelligibility and performativity to help students understand that actions are conditioned by what is available within the culture and by what practices are legitimating. Dialogue and interpretation can occur across cultures, at the same time as raising the awareness of reciprocal incompleteness of knowledges.

The purpose of this paper is to provide a retrospective review of an early marketing text, Marketing Methods (1918) by Ralph Starr Butler.

Marketing Methods is summarized, and perspectives of scholars that have occurred since its publication are provided.

Marketing Methods represents the first college textbook to use the term “marketing” and, thus, represents a major and important early work in the field.

This review of Marketing Methods provides a retrospective on the development, structure, critical reviews and influence of this text.

The relationship between ontology, realism, and normativity is complex and contentious. While naturalist and realist stances have tended to ground questions of normativity in ontology and accounts of human nature, critical theories have been critical of the relationship between ontological and normative projects. Queer theory in particular has been critical of ontological endeavors. Exploring the problem of normativity and ontology, this paper will make the case that the critical realist ontology of open systems and complex, contingent, conjunctural causation deeply resonates with queer theory, generating a queer ontology that both allows for and undermines ontological and normative projects.

Although much can be learned from schools that regularly foster deeper learning, little research has been undertaken into how and why these schools have been effective or to elucidate key leadership and cultural characteristics. Moreover, there has been limited attention toward deeper learning within schools that focus on career and technical education (CTE), a major omission given the potentially elevated potential for deeper learning in these contexts. This study aims to partially rectify these issues by examining the intersections of leadership and culture at an innovative school that has demonstrated excellence whilst providing a curriculum centered on CTE.

This instrumental, insider, single-case study is focused on how leadership–cultural interactions have fostered and shaped students' opportunities to experience deeper learning. The authors take the perspective that it is largely through these leadership–cultural intersections that an organization and the work that happens within it takes on a particular meaning, direction and value. This study applies ethnographic methods, drawing upon formally and informally collected data over the past three years – e.g. from field notes, from leadership meetings and site visits; focus group interviews with students, parents, teachers, partners and school leaders; and additional artifacts.

The authors detail three interrelated features at this school, noting that it is: (1) driven by moral purpose; (2) open, collaborative and trusting; and (3) ambitious and entrepreneurial. The authors explain how/why such a culture has developed and to what effects, especially in relation to facilitating deeper learning.

Study findings meaningfully add to the literature regarding leadership for deeper learning, broadly and in relation to career and technical education and yield recommendations for educational leaders and policymakers.

The purpose of this paper is to add to current discussions on the use of Lacanian psychoanalysis in organizational change. Specifically, It argues that critiques of Lacan's work must be acknowledged and incorporated into these discussions. To date, there remains a silence surrounding these critiques within organization studies.

The paper presents the existing studies that draw upon Lacan's work in the context of organizational change initiatives. It highlights the value of this theory. Next, it outlines critiques of Lacan's concepts of phallus and incest taboo, and show how these concepts can be exclusionary.

The paper finds that there remains little debate within organization studies around such critiques. Lacan tends to be employed in ways that risk reproducing particular, exclusionary aspects of his theory. A homophobic and patriarchal legacy persists in appropriations of his writing. It outlines alternative ways of reading Lacan, which aim to avoid such exclusions. It shows how introducing such alternatives is a difficult project, first, given the silence surrounding critiques of Lacan in the organizational change literature. Second, following Foucault, It argues that language has power: a patriarchal schema is self‐reinforcing in its persistence within a particular discipline, and thus difficult to dislodge.

Given these findings, the paper concludes that organization theorists and practitioners ought to engage with critiques of Lacan's work, when employing it in their own. The silence surrounding such legacies is dangerous. It argues that the first step in engaging with Lacan's work should be to give voice to such critiques, if his writing is to be employed in the practice and study of organizational change.

This paper provides a unique engagement with Lacan's work in the context of the study and practice of organizational change interventions. It presents an evaluation of well‐known critiques and useful recommendations for theorists and practitioners considering a Lacanian approach to this area of management studies.

Research is starting to suggest the value of professional learning networks (PLN) in terms of supporting educators in their practice. But further research is needed into how teachers’ on-going learning and practice development can be supported by features unique to a PLN. To fill that gap, the research described in this chapter examined the ways in which opportunities and supports for educators embedded within a unique multi-layered PLN enhanced and strengthened their knowledge and practice. Across one-year of a longitudinal project, we gathered multiple forms of evidence to trace 18 teachers’ experiences. Findings reported in this chapter identified conditions in the PLN overall that were combining to support teachers’ inquiry-oriented learning and practice. In addition, the authors conducted an in-depth analysis of one teacher’s experiences. The detailed analyses of this embedded case further uncovered how supports at different “grain sizes” (i.e., across the year; out-of-class activities; reflections in/on practice) were combining to foster shifts in her practice and transformative learning over time. The authors conclude with implications for conceptualizing how a multi-layered PLN can be structured to support teachers’ professional learning and practice development.

The purpose of this chapter is twofold: to explore the difficulties and potential of turning to the perpetrator of sexual violence; and to track the affective economy of engaging with perpetrator accounts.

This chapter will consider one of the earliest feminist studies of incest, Sandra Butler’s (1978) Conspiracy of Silence: The Trauma of Incest, followed by an analysis of Philippe Bourgois’ (1995, 1996, 2004) ethnographic study of Puerto Rican crack dealers. These are important studies for the fact that both Butler and Bourgois let the men speak freely of their violence, which for the Puerto Rican cracker dealers include tales of gang rape.

The chapter endorses the need to study the perpetrator, arguing that it is imperative to ensure the demythologization of perpetrators. It finds also that feminists must explore how they will teach emotionally difficult material, and how they negotiate the legacy of radical feminism. The chapter concludes that there are times when politics requires little theoretical innovation, requiring instead a willingness to repeat known insights and to fight back with words.

This chapter has implications for classroom practice.

The value of this chapter is its demand to reconsider the doing of feminism in the classroom when the split between feminist theory and activism appears greater than ever.