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Knowledge management (KM) is crucial to ensure construction organisations effectively take advantage of existing expertise, engendering faster and more effective decision-making. Most importantly, it helps organisations to learn from past experiences. Despite its increasing academic attention, the implementation of KM is still relatively slow across the construction industry. Therefore, the purpose of this study is to gain a renewed understanding of the extent of KM practices in construction.

Quantitative approach using a questionnaire survey was used to prioritise the 15 critical factors and 9 enables of knowledge creation. Finally, an exploratory factor analysis is used to determine the principal elements of successful KM implementation in construction.

KM in a construction organisation is significantly influenced by knowledge sharing, collaboration, learning from mistakes, employee training and knowledge strategy. On the other hand, knowledge is created mostly through project mistakes, individual constant self-improvement, challenging barrier, review session and brainstorming discussion. With factor analysis technique, three underlying factors impacting KM practices are capacity and capability improvement, long-term commitment and innovation and synergetic working culture.

Questionnaire survey was used as the single data collection instrument. The findings of the current study shed light on the salient issues affecting KM practices in construction but may not generalise to organisations operating in other industries.

These findings can support first-order KM implementation decision-making and enable the exploitation of existing knowledge assets towards achieving sustainable development and competitive advantage.

Effective KM practices are about finding the best ways to deliver the right knowledge to the right person at the right time, enabling informed decision-making and improving operational efficiencies. The contribution of this study is built upon the examination of the underlying factors of KM implementation; the findings provide insights into the core aspects of KM practices, facilitating managers in prioritising KM strategies that are really going to make a difference.

Soft total quality management (STQM) practices are essential for promoting value-added organizational citizenship behaviour (OCB) among employees in quality-focussed manufacturing firms. This study intends to investigate how STQM practices (empowerment, training, teamwork and involvement) affect OCB under the moderating influence of collectivism among employees for excellence in business performance using social exchange and social cognitive theories (SET-SCT).

A total of 245 useable surveys were gathered from manufacturers. Given the importance of the two-staged structural equation modelling–partial least squares–artificial neural networks (SEM-PLS-ANN) technique, this study used a two-staged SEM-PLS-ANN analysis to capture both linear and compensatory PLS models and nonlinear and noncompensatory ANN models.

The findings confirmed that empowerment, involvement and training had a significant impact on OCB. However, teamwork had no impact on OCB. Interestingly, collectivism was found to have a significant and positive moderating effect on training and OCB.

The study contributes significantly to the literature on TQM and human resource management. First, the study broadens researchers’ understanding of how to apply SET by including a collective value from SCT as positive reciprocity to foster positive workplace behaviour. Second, the authors offer a solid management strategy for organizations to assist them in understanding an STQM model that promotes OCB while including collectivism for superior business performance.

This study aims to investigate Feng Shui elements that can influence housing selection and property pricing in the Malaysian housing market.

A structured questionnaire encompassing 26 Feng Shui elements, which were shortlisted based on relevant previous studies, was distributed to prospective homebuyers in the Klang Valley region. The elements were inferred and ranked according to frequency, significance and importance scores. Kruskal–Wallis ANOVA tests were used to assess the ratings provided by the different respondent groups, while Spearman's rank correlation tests were utilised to measure the degree of agreement or disagreement among each pair of the ethnic group.

The results obtained indicate the following as the five most influential elements: orientation, main entrance, street location, house number and living room. Despite a multiethnic and multicultural society in Malaysia, Spearman's rank correlation tests showed that there are no differences in the prioritisation of Feng Shui elements between three distinct ethnic groups (Malay, Chinese and Indian). However, the distribution scores are statistically different between the groups. Comparing income level with Feng Shui inclinations, the three most frequently considered elements across the three income groups consistently include orientation, main entrance and street location.

The findings of this study are expected to provide guidance to property stakeholders (developers, real estate agencies, architects, local authorities) in their future development projects. For homebuyers, this study serves as a property Feng Shui checklist for home selection and investment.

This study explored the association of Feng Shui principles to housing selection and property pricing based on cultural and income factors. These findings provide useful insights for designing and positioning of residential properties in both primary and secondary housing markets in Malaysia and beyond.

Legions of projects fail to attain their time and cost objectives due to ineffective coordination. This is often due to a lack of essential learning from projects because of insufficient communication and working experience. One of the key reasons why this occurs is that managers are unaware of what knowledge needs to be retained. In contrast with knowledge management research, which mostly focuses on the systems and processes for capturing, storing, and retrieval of knowledge, this paper investigates the nature of project communication and learning and their role on project time and cost control.

A stratified proportional purposive sampling approach was adopted in choosing the interview participants for the study. They are experienced industry practitioners working on building construction projects in Malaysia. Content analysis was then performed on the interview data. The identified variables were further validated by 11 industry experts from the three primary construction stakeholders.

The results of a series of 12 in-depth interviews with industry practitioners are provided to reveal the effective communication tools for sharing and learning in a project-based environment, the learning inducing situations involved, and the use of reusable project experiences to improve project time and cost control.

A possible limitation of the study is its focus on a small group of Malaysian practitioners delimits the generalizability of the findings.

A two-phase model with three-step project management process of input, tools, and output is developed from the Project Management Body of Knowledge (PMBOK) Guide as an aid for more effective knowledge reuse in project time and cost control in the future.

Poor project knowledge and inadequate experience are frequently linked to construction time-cost overruns. This paper aims to expound on the criticality of project knowledge and experience in the successful delivery of projects in the construction industry.

Following a detailed literature review, a quantitative positivist approach with a questionnaire survey involving industry professionals is used to appraise the 30 prevalent causes of time-cost overruns according to frequency, effectiveness and importance indices. The data are then subjected to Spearman’s rank correlation tests and exploratory factor analysis.

Using the importance index, which assimilates both frequency and effectiveness indices, the criticality of knowledge and experience in the overall context is seen as fundamental for addressing the contractor’s faulty planning and scheduling, construction mistakes and defective work, site management and supervision, delayed/slow decision-making, incomplete drawings and design documents and change/variation orders. Spearman’s rank correlation tests indicate a good consensus of perceptions among the key parties involved. Next, an exploratory factor analysis uncovers six underlying knowledge-based factors affecting construction performance, relating to inaccurate resource estimates, design changes, resource shortages, lack of experience, incompetence and mistakes and defects.

The study draws out the repercussions of the hitherto limited research into the deficiencies in knowledge and experience in undertaking construction projects to enhance performance using knowledge management functions.

The purpose of this paper is to critically explore business‐to‐business critical success factors (B2B CSFs) for small and medium‐sized enterprises (SMEs) operating in the Chinese B2B marketplace, evaluate the findings, and use the generated CSFs to propose a framework to assist in the marketing management of B2B in China. The proposed framework provides a guideline for academics and practitioners and highlights the significant role of each factor in developing and sustaining effective B2B electronic commerce (B2B e‐commerce) practice for SMEs.

The proposed framework is constructed by combining the empirical findings and B2B literature. The quantitative (online survey) was targeted at, proprietors, chief executive officers, managing directors, general managers, sales/marketing managers and export managers in selected SMEs that participated in B2B electronic marketplace (B2B e‐marketplace) in China. The data received from the recipients were processed on SPSS to conduct factor analysis to identify whether a factor structure underlies the correlations between a number of variables.

The findings are indicative of two sets of internal and external critical factors, including: successful customer relationships, supply chain facilities, global competition, information system/information technology (IS/IT) infrastructure and performances, information visibility, top management support and commitment, government encouragement and commitment, security and trust, and cultural consideration.

SME managers can derive a better understanding and measurement of marketing activities that appropriately balance between traditional and B2B e‐commerce practice. At the same time, the CSF can be integrated into the companies to determine the level of marketing performance in B2B e‐marketplace.

The paper's findings provide new theoretical grounds for research into B2B relationships in the digital business environment. The paper also provides an empirical assessment of the essential components in B2B e‐commerce adaptation, and implications for the means to prioritize CSF.

Property websites have been widely used to simplify the complicated conventional booking system nowadays. However, the services provided by the property websites are limited to information searching and registration. The uptake of the e-booking system in the property industry is still sluggish. The purpose of this paper is to examine the potential of the e-booking system as the blue ocean in enhancing property developers’ competitive advantage, and also investigates the benefits and key features of the e-booking system in the Malaysian property industry.

A mixed method of questionnaire and interviews is used to investigate the acuities of potential purchasers on the concept and potential of the e-booking system in the Malaysian property industry.

The findings of the study revealed that the perception towards the application of the e-booking system is positive. The benefits and prominent features are identified. There are no significant differences in perceptions among the three generation cohorts comprising of Generation Y, Generation X, and Baby Boomers.

The sampling of this study is limited to the Klang Valley area only with the respondents mainly from Selangor and Kuala Lumpur. The small sample size may restrict the generalisation of the findings to represent the whole population of Malaysia.

These findings provide insights and guidelines for property developers in developing a strategic plan to introduce the e-booking system which can lead to a more efficient way of property purchasing process and praiseworthy users’ experience.

To the authors’ knowledge, this is the first paper that seeks to explore the potential of the online property transactions as a blue ocean strategy that will enhance property developers’ competitive advantage. As such, the key features identified in this study will be used in designing the e-booking system in the real estate market.

The purpose of this paper is to explain why Singapore has succeeded in curbing the problem of police corruption and to identify the six lessons which other Asian countries can learn from Singapore's experience.

The paper analyzes the causes of police corruption in Singapore during the British colonial period and describes the measures adopted by the People's Action Party government after assuming office in June 1959 to curb police corruption. The effectiveness of these measures is assessed by referring to Singapore's perceived extent of corruption according to three international indicators and the reported cases of police corruption from 1965 to 2011.

The Singapore Police Force has succeeded in minimizing police corruption by improving salaries and working conditions, cooperating with the Corrupt Practices Investigation Bureau, enhancing its recruitment and selection procedures, providing training and values education for its members, and adopting administrative measures to reduce the opportunities for corruption. Other Asian countries afflicted with rampant police corruption can learn six lessons from Singapore's success.

This paper will be of interest to those policy makers, scholars, and anti-corruption practitioners, who are interested in learning how Singapore has succeeded in curbing police corruption.

Electronic wallets (e-wallet) systems have revolutionized transactional activities, prompting individuals to adopt digital payment methods. This study investigates the determinants of the continuance intention of the e-wallet system Touch 'n Go in Malaysia. We propose a framework integrating the diffusion of innovation theory (DOI) and mental accounting theory, thereby assessing the impacts of product-related factors (convenience, compatibility, perceived risk and perceived compatibility) and the moderating role of personal-related factors [personal innovativeness (PI) and personal anxiety].

Data were collected involving 381 Malaysian Touch 'n Go users. The partial least squares structural equation modeling (PLS-SEM) was applied as a data analysis technique.

As demonstrated by the results, convenience serves as a facilitator, while perceived risk acts as an inhibitor, influencing the continuance intention of the application. Compatibility and perceived complexity are found to be insignificant antecedents. However, neither PI nor personal anxiety was found as moderators.

This research brings contributions to the electronic commerce literature by extending the understanding of the predictors and moderators of the continuance intention of Touch 'n Go users in Malaysia. We discuss how these findings implicate the two theories and offer insights for service providers and policymakers to promote the post-adoption intentions of Touch 'n Go.

Presents over sixty abstracts summarising the 1999 Employment Research Unit annual conference held at the University of Cardiff. Explores the multiple impacts of globalization on work and employment in contemporary organizations. Covers the human resource management implications of organizational responses to globalization. Examines the theoretical, methodological, empirical and comparative issues pertaining to competitiveness and the management of human resources, the impact of organisational strategies and international production on the workplace, the organization of labour markets, human resource development, cultural change in organisations, trade union responses, and trans‐national corporations. Cites many case studies showing how globalization has brought a lot of opportunities together with much change both to the employee and the employer. Considers the threats to existing cultures, structures and systems.