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Does personal innovativeness and personal anxiety matter? The predictors of continuance use intention of an e-wallet system

Yang Tian (Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, Malaysia)
Tak Jie Chan (Faculty of Applied Communication, Multimedia University – Cyberjaya Campus, Cyberjaya, Malaysia)
Tze Wei Liew (Faculty of Business, Multimedia University, Melaka, Malaysia)
Ming Hui Chen (Faculty of Foreign Language, Hainan Normal University, Haikou, China)
Huan Na Liu (Faculty of Accounting, Guangdong Baiyun University, Guangzhou, China)

Kybernetes

ISSN: 0368-492X

Article publication date: 25 June 2024

304

Abstract

Purpose

Electronic wallets (e-wallet) systems have revolutionized transactional activities, prompting individuals to adopt digital payment methods. This study investigates the determinants of the continuance intention of the e-wallet system Touch 'n Go in Malaysia. We propose a framework integrating the diffusion of innovation theory (DOI) and mental accounting theory, thereby assessing the impacts of product-related factors (convenience, compatibility, perceived risk and perceived compatibility) and the moderating role of personal-related factors [personal innovativeness (PI) and personal anxiety].

Design/methodology/approach

Data were collected involving 381 Malaysian Touch 'n Go users. The partial least squares structural equation modeling (PLS-SEM) was applied as a data analysis technique.

Findings

As demonstrated by the results, convenience serves as a facilitator, while perceived risk acts as an inhibitor, influencing the continuance intention of the application. Compatibility and perceived complexity are found to be insignificant antecedents. However, neither PI nor personal anxiety was found as moderators.

Originality/value

This research brings contributions to the electronic commerce literature by extending the understanding of the predictors and moderators of the continuance intention of Touch 'n Go users in Malaysia. We discuss how these findings implicate the two theories and offer insights for service providers and policymakers to promote the post-adoption intentions of Touch 'n Go.

Keywords

Citation

Tian, Y., Chan, T.J., Liew, T.W., Chen, M.H. and Liu, H.N. (2024), "Does personal innovativeness and personal anxiety matter? The predictors of continuance use intention of an e-wallet system", Kybernetes, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/K-10-2023-2213

Publisher

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Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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