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1 – 10 of 14This paper seeks to offer a comprehensive list of actions that help managers to prevail over numerous internal knowledge transfer barriers, an area that has received little…
Abstract
Purpose
This paper seeks to offer a comprehensive list of actions that help managers to prevail over numerous internal knowledge transfer barriers, an area that has received little attention thus far.
Design/methodology/approach
Arguments draw upon theory in knowledge management and related fields and inādepth interviews with over 60 senior and middle managers in 20 Australianābased multinational corporations (MNCs).
Findings
The approach established two main thrusts. First, the literature review has identified a wide range of knowledge transfer barriers that managers need to consider. However, there also is some confusion as to how to prevail over them. Second, based on the literature and fieldwork the paper highlights an extensive list of initiatives managers can employ to overcome numerous internal transfer barriers.
Research limitations/implications
The number of respondents was sufficiently large to provide analytical generalisation. Whilst the paper provides a general guideline on how to overcome diverse barriers, there still is no conclusive empirical evidence based on a largeāscale comparative study giving indication about the effectiveness of diverse managerial actions to enhance knowledge transfers in the internal and external supply chain.
Practical implications
Senior and middle managers may utilise the provided list as an action identification tool when challenged to overcome diverse knowledge transfer barriers.
Originality/ value
This paper highlights a large number of possible actions to overcome barriers to internal knowledge transfer. In particular, the action list serves as a starter or reassurance kit for managerial decision making when facing various barriers upon introducing, maintaining, or seeking to improve internal knowledge transfer practices. The aim, however, was no cookbook approach suggesting that a set of particular managerial actions will suit all firms, that is, specific actions are likely to show diverse levels of success and effectiveness.
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Despite the advantages of the case study method, its reliability and validity remain in doubt. Tests to establish the validity and reliability of qualitative data are important to…
Abstract
Despite the advantages of the case study method, its reliability and validity remain in doubt. Tests to establish the validity and reliability of qualitative data are important to determine the stability and quality of the data obtained. However, there is no single, coherent set of validity and reliability tests for each research phase in case study research available in the literature. This article presents an argument for the case study method in marketing research, examining various criteria for judging the quality of the method and highlighting various techniques, which can be addressed to achieve objectivity, and rigorous and relevant information for planning to marketing actions. The purpose of this article is to invite further research by discussing the use of various scientific techniques for establishing the validity and reliability in case study research. The article provides guidelines for achieving high validity and reliability for each phase in case study research.
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Knowledge sharing is the cornerāstone of many organisationsā knowledgeāmanagement (KM) strategy. Despite the growing significance of knowledge sharing's practices for…
Abstract
Purpose
Knowledge sharing is the cornerāstone of many organisationsā knowledgeāmanagement (KM) strategy. Despite the growing significance of knowledge sharing's practices for organisationsā competitiveness and market performance, several barriers make it difficult for KM to achieve the goals and deliver a positive return on investment. This paper provides a detailed review of current KM and related literatures on a large number of possible knowledgeāsharing barriers with the purpose of offering a more comprehensive and structured startingāpoint for senior managers when auditing their organisation's current knowledge base and knowledgeāsharing requirements.
Design/methodology/approach
This article reviews and discusses over three dozen potential knowledgeāsharing barriers, categorising them into three main domains of recently published works: individual/personal, organisational, and technological barriers.
Findings
The extensive list of knowledge sharing barriers provides a helpful starting point and guideline for senior managers auditing their existing practices with a view to identifying any bottleānecks and improving on the overall effectiveness of knowledgeāsharing activities.
Practical implications
Managers need to realise, however, that a particular knowledge sharing strategy or specific managerial actions will not suit all companies and that there are differences to be expected between MNCs and SMEs, private, public sector, and notāforāprofit organisations. As such, the implementation of knowledgeāsharing goals and strategies into an organisation's strategic planning and thinking will vary greatly.
Originality/value
The main discussion of this paper brings together a large range of knowledgeā sharing barriers in an attempt to indicate the complexity of knowledge sharing as a valueācreating organisational activity.
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Stephanie Schleimer and Andreas Riege
Building on the social network view and new product development perspective, the purpose of this paper is to examine how knowledge is transferred between identical, yet…
Abstract
Purpose
Building on the social network view and new product development perspective, the purpose of this paper is to examine how knowledge is transferred between identical, yet geographically distant units within a multinational corporation.
Design/methodology/approach
An embedded case study of Bayerische Motoren Werke (BMW) examining core drivers that impact on interāunit knowledge transfers between six events and exhibitions (E&E) units located in Europe, Asia, and Australasia.
Findings
The data highlight that effective knowledge transfer between E&E units depends on a combination of key drivers, such as social network ties, absorptive capacity, learning adaptiveness, and communication channels. The findings suggest that the search for and transfer of knowledge depends foremost on the applicability of contextāspecific knowledge rather than its complexity.
Research limitations/implications
The focus is on one specific manufacturing sector and specific drivers to knowledge transfer in this sector, limiting the generalisation of the findings. Also, the findings were drawn from a limited sample of inādepth practitioner interviews and did not integrate any outcome measures to successful knowledge transfer in their approach.
Practical implications
The paper offers guidelines for firms and specifically E&E managers to observe the specificity of knowledge and how this affects its limited applicability for other identical units.
Originality/value
Managers foremost need is to examine the unique context under which knowledge is acquired; only then are they in a position to decide how much knowledge transfer via different network and communication channels is needed between geographically dispersed E&E units.
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Andreas Riege and Nicholas Lindsay
How knowledge management theories and frameworks are applied in the public sector is not well understood due to little evidence being published in the literature. This paper aims…
Abstract
Purpose
How knowledge management theories and frameworks are applied in the public sector is not well understood due to little evidence being published in the literature. This paper aims to identify core issues and challenges that governments face in delivering effective public policy, particularly challenges presented by increasing community expectations, and to highlight the importance of developing public policy via knowledgeābased partnerships with its stakeholders.
Design/methodology/approach
Arguments draw on relevant theory in knowledge management and related fields as well as from public sector experiences.
Findings
The main discussion examines some issues, challenges and opportunities in public policy developments and proposes some practical models to assist governments develop and capitalize on more effective knowledgeābased stakeholder partnerships.
Practical implications
This paper suggests that some existing process frameworks can provide a good startingāpoint to capturing knowledge about stakeholders, highlighting how stakeholders interact with policy development processes. The reviewed literature and ideas proposed herein classify stakeholders from a number of different perspectives and attempt to provide some practical assistance to governments in developing more effective and strategically guided stakeholder policy partnerships, including more effective use of resources and improved knowledge transfer. Such frameworks need to be viewed as being dynamic and stakeholder classifications need to be monitored continually.
Originality/value
This paper highlights the need for more effective government and stakeholder partnerships to develop better public policy, including providing governments with costāeffective avenues to knowledge and expertise, and facilitating greater public accountability. Several processes are suggeted that can facilitate more transparent and effective twoāway knowledge transfers between public organizations and stakeholders, which are fundamental for establishing successful partnerships.
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Andreas M. Riege and Chad Perry
Focuses on how national travel and tourism authorities can market a country as a tourist destination, with particular reference to the marketing of Australia and New Zealand to…
Abstract
Focuses on how national travel and tourism authorities can market a country as a tourist destination, with particular reference to the marketing of Australia and New Zealand to target markets in Germany and the United Kingdom. These two nations in Europe are by far the most important tourist generating countries for Australia and New Zealand and there has been a recent substantial increase in the value of international travel and tourism revenues and promising future prospects. However, there is little research emphasising specific marketing and distribution strategies that may be applied by travel and tourism organisations, airlines and intermediaries to market a tourist destination successfully in overseas markets. This research collected data using inādepth interviews with 41 experienced practitioners in Germany, the UK, Australia and New Zealand, and analysed the data with a rigorous case study methodology. The results of this research assist in clarifying the conceptual issues provided in the literature, linking theoretical marketing knowledge about strategies in the discipline of international travel and tourism marketing.
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Magaly Gaviria-Marin, Jose M. Merigo and Simona Popa
In 2017, the Journal of Knowledge Management (JKM) celebrates its 20th anniversary. This study aims to show an updated analysis of their publications to provide a general overview…
Abstract
Purpose
In 2017, the Journal of Knowledge Management (JKM) celebrates its 20th anniversary. This study aims to show an updated analysis of their publications to provide a general overview of the journal, focusing on a bibliometric analysis of its publications between 1997 and 2016.
Design/methodology/approach
The methodology involves two procedures: a performance analysis and a science mapping analysis of JKM. The performance analysis uses a series of bibliometric indicators such as h-index, productivity and citations. This analysis considers different dimensions, including papers, authors, universities and countries. VOSviewer software is used to carry out the mapping of science of JKM, which, based on the concurrence of key words and co-citation points of view, seeks to graphically analyze the structure of the references of this journal.
Findings
There is a positive evolution in the number of publications (although with certain oscillations), which shows a growing interest in publishing in JKM. The USA and the UK lead the publications in this journal, although at a regional level, Europe is the most productive. The low participation of emerging economies in JKM is also observed.
Practical implications
The paper will identify the leading trends in the journal in terms of papers, authors, institutions, countries, journals and keywords. This study is useful for obtaining a quick snapshot of what is happening in the journal.
Originality/value
From the historical record of JKM publications, this study presents an exclusive bibliometric analysis of its publications until 2016 and identifies its main trends.
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