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Mentor–mentee relationships are important for individual wellbeing, mental health, professional agency and confidence. In the context of an initial teacher education (ITE) programme, these relationships become a key factor. Pre-service teachers’ capacity to cope on a professional placement is closely linked to the quality of the mentoring relationship. The purpose of this paper is to identify the negative coping strategies used by pre-service teachers who struggle to cope in a school placement in Melbourne, Australia, highlighting the importance of providing quality mentorship.

A mixed-methods approach was used for the analysis of pre-service teachers’ coping on a teaching practicum and to identify common related beliefs. A total of 177 pre-service teachers, who have completed at least one supervised practicum participated in this study. The Coping Scale for Adults second edition (CSA-2) was administered alongside an open-ended questionnaire to identify frequently used coping styles and associated thoughts and beliefs.

The results show that pre-service teachers who favour non-productive coping strategies were more likely to express feelings of loneliness, pointed at poor communication with their mentor and described thoughts about leaving the teaching profession.

Using the Coping Scale for Adults in the context of practicum provides an insight into individual experiences. The implications of mentor–mentee relationships for individuals’ coping are highlighted. initial teacher education programs and schools have significant roles in supporting mentor–mentee relationships and practical supportive interventions are offered.

Bibliotherapy, a therapeutic approach that uses books and reading materials to promote psychological well-being and personal growth, has become more prevalent in recent years. This scientometric study aims to provide a comprehensive view of the bibliotherapy research landscape by highlighting its evolution, trends, and noteworthy contributions using Biblioshiny and VOSviewer.

The academic literature on bibliotherapy is evaluated in-depth in this study utilizing scientometric techniques, including citation and co-citation analysis. A thorough search of the Scopus database revealed 1,703 papers between 1942 and 2023 that dealt with bibliotherapy. For data analysis, the renowned applications Biblioshiny and VOSViewer are employed.

The study reveals that the output of publications has fluctuated, reflecting scholarly interest in this discipline. The distribution of research across various countries, organizations and academic subjects is investigated further to highlight the diverse and global extent of bibliotherapy research. By analyzing co-citation networks and locating pertinent publications and authors, this scientometric method analyzes the intellectual structure of bibliotherapy research.

Bibliometric analysis enriches the theoretical understanding of bibliotherapy by unveiling the networks, influential works and existing gaps in the literature, thus guiding a more informed and collaborative approach to future research and practice in the domain.

Employing bibliometric analysis in bibliotherapy can refine practices and training programs, ensuring they are evidence-based and practical, enhancing the quality of therapeutic services provided to individuals.

It is a valuable resource for academics, practitioners and policymakers interested in the field since it offers a thorough and current assessment of the bibliotherapy research landscape. The findings of this study have the potential to steer future research, guide the development of bibliotherapeutic interventions supported by evidence and enhance the use of bibliotherapy as a therapeutic modality.

This study aims to investigate how message sidedness affects the impact of fake news posted on social media on consumers' emotional responses.

The study involves a face-tracking experiment in which 198 participants were exposed to different fake news messages concerning the COVID-19 vaccine. Specifically, participants were exposed to fake news using (1) a one-sided negative fake news message in which the message was entirely unfavorable and (2) a two-sided fake news message in which the negative message was mixed with favorable information. Noldus FaceReader 7, an automatic facial expression recognition system, was used to recognize participants' emotions as they read fake news. The authors sampled 17,450 observations of participants' emotional responses.

The results provide evidence of the significant influence of message sidedness on consumers' emotional valence and arousal. Specifically, two-sided fake news positively influences emotional valence, while one-sided fake news positively influences emotional arousal.

The current study demonstrates that research on fake news posted on social media may particularly benefit from insights regarding the potential but often overlooked importance of strategic design choices in fake news messages and their impact on consumers' emotional responses.

An estimate is made of the connectivity of a mammalian neuron, i.e., the number of other neurons to or from which an average neuron directly connects. The value derived is about 10. Some functional implications of the value of the connectivity are considered, particularly mental illness, epilepsy, and intelligence. The “length” and “width”, in terms of neurons, of a functional neural channel are discussed.

Purpose: To outline recent developments in digital service delivery in order to encourage researchers to pursue collaborations with computer science, operations research, and data science colleagues and to show how such collaborations can expand the scope of research on emotion in service delivery.

Design/methodology/approach: Uses archived resources available at http://LivePerson.com to extract data based in genuine service conversations between agents and customers. We refer to these as “digital traces” and analyze them using computational science models.

Findings: Although we do not test significance or causality, the data presented in this chapter provide a unique lens into the dynamics of emotions in service; results that are not obtainable using traditional research methods.

Research limitations/implications: This is a descriptive study where findings unravel new dynamics that should be followed up with more research, both research using traditional experimental methods, and digital traces research that allows inferences of causality.

Practical implications: The digital data and newly developed tools for sentiment analyses allow exploration of emotions in large samples of genuine customer service interactions. The research provides objective, unobtrusive views of customer emotions that draw directly from customer expressions, with no self-report intervention and biases.

Originality/value: This is the first objective and detailed depiction of the actual emotional encounters that customers express, and the first to analyze in detail the nature and content of customer service work.

In discussing the merits and demerits of infants' foods, it is impossible to avoid reference to the physiological problems connected with infantile digestion, because, of course, the whole question of suitability or otherwise turns upon the degree of digestibility of the preparations. Appearance and flavour, although of great importance in the case of adults generally, and invalids in particular, here play only a minor part.

Most anger research has adopted a within-person view, focusing on the effects of experienced anger on a person's feelings, cognition, and behavior. Less research has examined the effects of anger expressed by one person on other people in the workplace. We review available literature on the interpersonal effects of anger and propose a theoretical framework that addresses two main questions (1) What mechanisms can explain the effects of observed anger on other people? and (2) What factors may strengthen or attenuate these effects? We propose that observed anger affects observers’ performance via emotional and cognitive routes that are interrelated, and that this effect depends on the properties of the expressed anger, the situation in which the anger occurs, and the task being performed by the observer.

The guest‐editors of the first Special Issue on E‐Collaboration provide an introduction to the issue. E‐collaboration is broadly defined as collaboration among individuals engaged in a common task using electronic technologies. A brief history of the evolution of e‐collaboration technologies is offered along with a discussion of research in the area. The paper concludes with a brief review of the contributions to the Special Issue and a look at one important future challenge for e‐collaboration researchers, the challenge of theoretical summarization.