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Discusses the use of career development workshops aimed at helping participants find the right direction for themselves in the midst of rapid and significant organizational change. Suggests that getting career development right is an important dimension of the broader change management process and that individuals who have a strong sense of direction in terms of their own careers are likely to address organizational change generally in a more active and positive manner. Gives a detailed account of the workshop process, in a case study set in the UK National Health Service during the 1990‐96 period, when it was undergoing wide‐ranging change.

In this chapter, educational philosopher Michael Peters discusses the emergence of new movements in thought and educational research practice in an “epoch of digital reason” that encompass the posthuman and decentered intimate scholarship. Peters describes changes that have occurred at the juncture of philosophy, culture, and science, probing the notion of a “coming after” of postmodernism in a post-truth era that has seen a rise in reactionary, anti-intellectual, anti-immigrant reaction across the Western world. Peters provides insight regarding this collection of changes in thinking, to which the decentering of subjectivity is critical, and even, as he suggests, one of the foundations of modern philosophy after Descartes. This shift in thinking across disciplines entails a turn to systems and ecological thinking; an understanding of consciousness as situated, distributed, and enacted; and a view of the world as constituted by productive difference. Other changes include connecting affect and cultural dimensions to research, which is expanding our view of science and what shapes science. Peters notes that these shifts turn us to new questions about rethinking concepts that are grounded in the liberal, intentional notion of the subject, such as agency and responsibility for one’s actions. As we engage in this rethinking, Peters suggests that we learn from indigenous studies, as indigenous peoples have been putting to work different forms of posthumanism for millennia.

Denso Protal modified wax‐based products were developed to meet the requirement for anti‐corrosion coatings suitable for application to a wide range of substrate conditions.

VINE is produced at least four times a year with the object of providing up‐to‐date news of work being done in the automation of library housekeeping processes, principally in the UK. It is edited and substantially written by the Information Officer for Library Automation based in Southampton University Library and supported by a grant from the British Library Research and Development Dept. Copyright for VINE articles rests with the British Library Board, but opinions expressed in VINE do not necessarily reflect the views and policies of the British Library. The subscription for 1982 for VINE is £20 for UK subscribers and £23 for overseas subscribers — the subscription year runs from January to December. The 1983 subscription will be £22 for UK and £25 for overseas — VINE is available in either paper copy or microfiche and all back issues are available on microfiche.

VINE is produced at least four times a year with the object of providing up‐to‐date news of work being done in the automation of library housekeeping processes, principally in the UK. It is edited and substantially written by Tony McSean, Information Officer for Library Automation based in Southampton University Library and supported by a grant from the British Library Research and Development Department. Copyright for VINE articles rests with the British Library Board, but opinions expressed in VINE do not necessarily reflect the views and policies of the British Library. The subscription to VINE is £10 per year and the subscription period runs from January to December.

The principal aim of this article is to provide some insights into the role of economics in modelling labour demands. The impression that we have built up over time is that, while many of the existing economic theories have a considerable amount to offer in understanding the demand for labour, these theories are still in their infancy. They are generated almost entirely from within the subject rather than in co‐operation with other disciplines, and they are often tested at a macro level using econometric techniques rather than at the micro level using case study material. While much of the statistical testing at an aggregate level has been useful in confirming (and even on occasion refuting) the existing body of theory, many of the more interesting theoretical break‐throughs in economics generally have resulted from detailed knowledge of the researcher about the operation of particular firms.

The purpose of this paper is to propose a method to estimate the magnetic saturation and end effect of linear switched reluctance machines (LSRMs) with fully pitched winding configuration used in the wave energy conversion.

The magnetic saturation and strong coupling make it very difficult to derive a comprehensive mathematical model for the behavior of the LSRMs. Meanwhile, the various end effects could not be comprehensively considered in the two‐dimensional model which is widely studied. Therefore, the magnetic equivalent circuit model including the three‐dimensional (3‐D) effects is presented in this paper and 3‐D finite element analysis (FEA) is used to validate the mathematical model.

The results from 3‐D FEA are in good agreement with the numerical simulation, which validates the accuracy of the magnetic equivalent circuit modeling method.

This technique helps one to know the influence exerted by the magnet saturation and end effect of LSRMs and provides a powerful computer‐aided analysis tool. Meanwhile, this modeling method supplies accurate values for the following study of reliable control algorithm.

The paper presents a magnetic equivalent method to estimate the magnetic saturation and end effect of LSRMs with fully pitched winding configuration used in the wave energy conversion.

Much of the existing literature on location does not address the problems faced by retail organizations at a strategic level, largely because it has tended to concentrate on the technical and policy issues relating to the evaluation and development of new sites. The reason for this lies largely in the geographic origins of most previous work, and while marketing has borrowed many of these concepts and approaches, it has not yet fully developed additional ones appropriate for a strategic management audience. Reviews research in the geography and marketing traditions, and builds on recently published work to outline two new conceptual models which serve to link strategic and monadic (individual site) decisions. Discusses the development of a more holistic perspective which underlines the strategic role of retail location and emphasizes key areas for research relevant to many of the issues currently facing retail organizations.

This paper seeks to examine the effectiveness of internal processes of service quality recovery for an international airline.

An action research methodology was adopted. The research involved: a review of available service quality literature; the identification of causes of failure/errors within the host company; the development of key lessons and management guidelines.

It is argued that, for service recovery to be effective, it must be external (to the customer) as well as internal (to the organisation). The need to incorporate employees and not overlook their significance, power and influence on the delivery of quality service is highlighted. Through comparison with another airline the findings re‐assert that service quality excellence can only be achieved through employee satisfaction, commitment and loyalty as a result of senior management commitment, focus and drive.

The methodology applied was appropriate, generating data to facilitate discussion and from which to draw specific conclusions. A perceived limitation is the single case approach; however, Remenyi argues that this can be enough to add to the body of knowledge. For further investigation, there is an ongoing opportunity for future research in the area of service quality, failure and recovery, as well as the service quality gaps within the airline.

Key lessons and management guidelines for improving service quality are presented.

The paper describes how an international airline has tangible service quality failure and recovery systems in place, but fails to capitalise on the data and information generated.

States that expectations play an important part in service quality. Currently, the most widely adopted view of service quality results from customers’ expectations being met or exceeded. Surprisingly there is no clear consensus of what expectations actually are or what they do. There is only one widely applied way to measure them (SERVQUAL), an approach that is also widely criticized. Although the possible effect of many “controllable” factors on expectations has been alluded to, the effect of “uncontrollable” factors has not been thoroughly researched. Starts to redress the balance by defining expectations as a mixture of shoulds and wills; a cognitive melting‐pot of what should, ideally, happen and what will realistically happen the next time the service is visited. Uses a reliable measuring instrument to measure these two different expectations and the effect of consumers’ experience of the service on them. The results of the study demonstrate that experience of the service has a clear influence on expectations, at least within the context of the fast‐food industry.