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Publication date: 23 May 2024

Kriti Arya and Richa Chauhan

This chapter investigates pandemic impact in a variety of industries, including food, travel, education and pharmaceuticals, considering elements such as isolation, emotions and…

Abstract

This chapter investigates pandemic impact in a variety of industries, including food, travel, education and pharmaceuticals, considering elements such as isolation, emotions and social influences, which can lead to panic buying. The goal of this research is to ascertain how COVID-19 influences the buying decisions of customers. Additionally, the study aims to identify consumer consumption trends for a spectrum of products and services, including fast-moving consumer goods (FMCGs), entertainment, pharmaceuticals, travel and tourism. A comprehensive review of different research papers is done to conclude. The papers considered are from 2020 to 2022. Different keywords are used to search the relevant papers such as ‘pandemic’, ‘COVID-19’, ‘behaviour’, ‘impulsive’, etc. TCCM framework has been applied while reviewing the articles. During the isolation, consumer behaviour moved to panic buying and stockpiling, favouring organic basics, and encouraging e-commerce, as well as economic nationalism favouring made-in-India products. This study helps in knowing the reasons for change in consumers' behaviour for different products and services due to unforeseeable situations like COVID-19 and can find possible ways to deal with them. Business owners learn about changing consumer purchasing behaviours and how to modify products. The government can change policies to improve medical tourism and social protection.

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Navigating the Digital Landscape
Type: Book
ISBN: 978-1-83549-272-7

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Publication date: 13 May 2024

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VUCA and Other Analytics in Business Resilience, Part B
Type: Book
ISBN: 978-1-83753-199-8

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Digital Parenting Burdens in China: Online Homework, Parent Chats and Punch-in Culture
Type: Book
ISBN: 978-1-83797-758-1

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Publication date: 3 May 2024

Harold DelfÍn Angulo Bustinza

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International Trade and Inclusive Economic Growth
Type: Book
ISBN: 978-1-83753-471-5

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Publication date: 8 April 2024

Amaresh Panda and Sanjay Mohapatra

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The Online Healthcare Community
Type: Book
ISBN: 978-1-83549-141-6

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Publication date: 20 March 2024

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Contemporary Challenges in Social Science Management: Skills Gaps and Shortages in the Labour Market
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ISBN: 978-1-83753-165-3

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Publication date: 3 May 2024

Harold DelfÍn Angulo Bustinza

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International Trade and Inclusive Economic Growth
Type: Book
ISBN: 978-1-83753-471-5

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Publication date: 16 May 2024

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Walking the Talk? MNEs Transitioning Towards a Sustainable World
Type: Book
ISBN: 978-1-83549-117-1

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Publication date: 25 March 2024

Sophia Beckett Velez

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Compliance and Financial Crime Risk in Banks
Type: Book
ISBN: 978-1-83549-042-6

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Book part
Publication date: 13 May 2024

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VUCA and Other Analytics in Business Resilience, Part A
Type: Book
ISBN: 978-1-83753-902-4

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