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Quality has been widely recognised as an important source of competitive edge in the tourism industry. Much of the focus of research to date has been on the individual firm. However, there has been a shift from interfirm competition to interdestination competition, resulting in a lacuna in the research and a need for more attention to be afforded to management of quality at the destination level. Given the fragmented and diverse nature of the tourism destination, many researchers have underlined the need for co-operation in any effort to improve quality at the destination. However, there is often a reluctance among tourism businesses, particularly small- and medium-sized tourism enterprises (SMTEs) to cooperate. This paper sheds light on the impact of training on interfirm dynamics within a destination quality management network. The findings revealed that training of network members influenced the development of a referral system, which in turn helped to create a tourism quality value chain for the visitor.

Williams was a black feminist pragmatist who contributed to and drew on the ideas and practices of the “Hull-House school of race relations” (HHSRR). This American theory unites liberal values and a belief in a rational public with a co-operative, nurturing, and liberating model of the self, the other, and the community, based on the historical ideas and commitments of abolitionists and Abraham Lincoln. Education and democracy are emphasized as significant mechanisms to organize and improve society, especially the relations between black and white people. This school had a distinct institutional influence, structure, and status (Deegan, 2002b). As an African American women who wrote and spoke using feminist pragmatism as it applied to the black experience viewed from her lived standpoint, she developed black feminist pragmatism (Deegan, 2002a). I concentrate here on her writings on biculturalism, especially her (Williams, 1907) essay on the perils of “a White Negro.” She wrote about this anomalous racial category in a number of other pieces that I also analyze here.

Twitter is a simple tool allowing users to send 140 character messages to their followers. Although the tool itself is relatively simple, the benefits of using Twitter can be immense. Using Twitter educators and their students can tap into a global network of others interested in educational topics. Twitter is powerful in both range and immediacy. Students, faculty, and other university personnel including librarians are using Twitter to communicate both inside the classroom and beyond. This chapter includes how-to information for those who are new to Twitter, ways to use Twitter, tips on getting the most out of this tool, and a list of additional resources and tools which will magnify the positive effects of using Twitter.

This chapter defines and provides examples of activist criminology methods (ACM). Although many examples of ACM studies are provided, to date, no publications use this identification. The authors begin by questioning not only the feasibility but also the desirability of the ‘neutral scientist’. The authors then summarise the predecessors and contributors to ACM: ‘activist research’, participatory action research, and public criminology. The components of ACM are (1) including the public; (2) using reflexivity; and (3) ensuring the findings are relayed to the public and ideally, used to create change. Including the public has two subsections, the victims/survivors and the activists resisting the injustice studied. The authors discuss some of the challenges in conducting ACM, including academic marginalisation of this scholarship (and thus the difficulty of pursuing it, particularly if untenured), securing collaboration with activists and/or survivors, reflexivity on the power differences when collaborating with marginalised communities, and the near impossibility of achieving all the goals of ACM in one study. Although unnamed until now, ACM, as we describe them, has been conducted for hundreds of years around the world. The growing number of scholars historically kept out of academia due to race, gender, sexuality, class, and criminal history is no doubt related to the vastly increasing frequency of studies employing ACMs, as well as discussions and advancement of these methods.

In this chapter, we update stakeholder salience research using the new lens of stakeholder work: the purposive processes of organization aimed at being aware of, identifying, understanding, prioritizing, and engaging stakeholders. Specifically, we focus on stakeholder prioritization work — primarily as represented by the stakeholder salience model — and discuss contributions, shortcomings, and possibilities for this literature. We suggest that future research focus on stakeholder inclusivity, the complexity of prioritization work within intra-corporate markets, the integration of stakeholder prioritization with other forms of stakeholder work, and the development of managerial tools for multiobjective decision making within the strategic management context.

Dewey, through his contributions to pragmatism (America’s sole original philosophy), has long been considered relative to symbolic interactionism (SI), which emerged from that philosophy. His impact on SI, while falling short of those of Mead and Cooley, has mainly come from (and has been limited to) concepts and insights developed in Human Nature and Conduct: An Introduction to Social Psychology (1922/1957) and his earlier, seminal, article, “The Reflex Arc Concept in Psychology,” published in 1896 during his tenure at the University of Chicago (1894–1904). SI, however, has wrongly ignored Dewey’s political theory, especially his concept of domination. In order to rectify this inattention, I summarize the social and historical contexts that motivated Dewey’s turn toward domination; outline the radical nature of his political theory; illustrate similarities of his political theory with Marx’s; expatiate on his concept of domination, including his argument for social practices to reduce surplus domination; and explicate the theoretical and political implications of taking his political theory seriously.

While the rest of the world focused on girls' issues around education, girls' victimization in the family, girls' problems with sexual assault and harassment, and girls forced into early marriage, the US seems curiously mired in a series of media-driven moral panics about girlhood. The last few decades have seen worries about girls: girls going bad, mean girls, and girls who are bullies, girls mimicking boys' violence, and girls getting sexually trafficked and engaging in prostitution. Given this, it is important to review several key themes: the current evidence about the actual dimensions of female delinquency and trends in juvenile arrests, particularly girls' arrests for non-traditional offences; the role of race in girls' delinquency will also be explored. This analysis will document the need to explore gendered consequences in the policing of girls' misbehaviour. Specifically, the chapter will explore the implication of girls' increasing presence in a largely male-oriented juvenile justice system and the feminisation of juvenile justice in the United States.