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Modern intra- and inter-organizational arrangements require firms to cross boundaries, but this process represents a crucial and complex challenge, especially for organizations that face pluralistic tensions. Scholars still lack sufficient knowledge of how boundaries can be crossed and what kind of boundary management is necessary within pluralistic contexts. This paper aims to enrich the understanding of these issues by exploring how strategy maps can be mobilized and used as boundary objects to elicit boundary-spanning practices that foster cross-boundary collaboration in pluralistic organizations.

This paper employs the case study methodology to capture the dynamics of cross-boundary management elicited by the use of a strategy map within a pluralistic social/healthcare organizational context.

This study identifies four practices of boundary spanning (i.e. identifying and crossing problem boundaries, orchestrating collective responsibilities, acknowledging a common understanding of convergent values and goals, and evolving into action) in the analysed pluralistic context and investigates the conditions under which cross-boundary interactions can mobilize a shared zone of knowing via strategy maps.

This paper suggests a complex (and not linear) processual model of boundary management in pluralistic contexts in which the use of the strategy map mobilizes a dynamic of centrifugal and centripetal movements which engage plural actors in a shared site of collaborative knowing. The study contributes to a conceptualization of boundary management in pluralistic contexts as a progressive social accomplishment.

In the implementation of integrated care, the role of managers is important and their mutual collaboration should be addressed more visibly. The purpose of this study was to investigate how cross-boundary collaboration is constructed in the discourse of middle-level managers in health and social care.

The study was based on a discursive approach. Group discussions with three groups of Finnish middle managers (n = 39) were analyzed using discourse analysis.

Five ways of talking about cross-boundary collaboration were identified, labeled “ideal”, “structure”, “defence”, “money” and “support” discourses. In the ideal discourse, cross-boundary collaboration appeared as a “good thing” and is self-evident. Structural discourse defined managers as passive actors in self-sustaining entities. Defensive discourse highlighted the problems of cross-boundary collaboration and the hierarchy within the health and social sectors. Financial discourse constituted the ultimate obstacle to successful cross-boundary collaboration, and both strengthened and explained defensive discourse. Supportive discourse portrayed other managers as partners and as an important resource.

Cross-boundary collaboration can be experienced as a resource, helping managers cope with their workload. However, identification of and continuous attention to challenges at macro, meso and micro levels of integrated care is crucial for successful collaboration. Thus, critical discussion of collaboration needs to be given space.

The study design and discursive approach highlights the power of language and give voice to middle managers who are key actors when implementing integrated care.

The purpose of this paper is to investigate how and with which mechanisms health care professionals in practice design for collaboration to solve collective hospital tasks, which cross occupational and departmental boundaries.

An in-depth multiple-case study of five departments across four hospitals facing fast to slow response task requirements was carried out using interviews and observations. The selected cases were revealing as the departments had designed and formalized their daily hospital operations differently to solve collaboration and performance issues.

Local collaboration across occupational and departmental boundaries requires bundles of behavioral formalization elements (e.g. standardized plans, resource allocation decisions, assigned formal roles, and handoff routines), and liaison devices (e.g. huddles, boards, and physical proximity), which are used in parallel or sequence. The authors label this “designed collaboration bundles.” These bundles supplement the central organizational structures, processes, and support systems less capable of ensuring fluent coordination at the front line.

Health care professionals and hospital managers can consider designing bundles of organizational design features to proactively develop and ensure collaboration capable of solving collective tasks and bridging departmental and occupational silos to improve health care delivery.

This research paper addresses the fundamental organizational challenge of how to achieve efficient collaboration by studying how formal structures and processes are used in combination on the hospital floor, thereby going beyond previous research that studies these mechanisms individually.

The purpose of this paper is to review a systemic organizational change initiative for improving collaboration, innovation and value creation at a global telecom.

Based on a comprehensive internal assessment Telenor identified core issues and challenges in supporting collaboration after several years of dramatic global expansion. From the assessment the change leaders built a business case for launching a systemic change initiative. They chose a collaboration and partnering approach with multiple management groups, with an emphasis on networks and innovation. A two‐year roadmap was developed to build three meta capabilities in collaborative technologies, social innovation and network behaviors and new business thinking.

The case study is a mid‐point assessment of how the implementation is working. A small and smart approach for introducing new ideas and learning innovations into receptive and influential groups within Telenor, new ways of working are taking hold quickly. The equal emphasis on bringing in social innovation such as communities of practice and introducing a next generation of management tools is effectively changing behaviors that are supported by new collaborative technologies.

Collaboration and knowledge sharing at Telenor is seen equally as a technology issue, a social innovation and behavior issue and a business issue. Many change efforts around knowledge sharing and collaboration emphasize technology or behaviors, but rarely address both effectively. This approach is more systemic than most because it not only addresses these two arenas, but also puts an unusually high emphasis on educating people into new business fundamentals such as the importance of intangible value and the power of networks.

This paper explores the factors that are associated with a capacity of non-profits to develop social innovations (SIs). The purpose of this paper is to examine factors in the Russian national context with weak non-profit sector with an ambiguous governmental policy toward the sector.

The study is based on survey data (n=850 NPOs, 2015, Russia). The paper analyses the likelihood of a non-profit to introduce SIs due to external framework and organizational factors. Regression analysis was applied in the study. The study is based on a new sampling approach and examines non-profits as producers of SIs, but not cases of SIs per se.

The results demonstrate that the capacity of an NPO to develop SIs is explained by the following enabling factors: cross-boundary collaborative relations, volunteer involvement and diversity of the revenue structure. Composition of innovative sub-sector, opportunities and chances of getting into this group are explicitly determined and regulated by the current governmental policy toward the sector. That is that large and established non-profits are more likely to be innovative in Russia, unlike expected grass-roots.

The paper applies a theoretical framework to analyze the SI concept in a non-western context with weak civil society and an influential government. From this perspective, the results present empirical quantitative verification of the determinants of SI capacity of NPOs. The paper is among the first to apply a reverse sampling principle and examine SIs via NPOs as producers. The paper produced, for the first time, an empirical description of the nature of innovative activity by NPOs and an estimation of the extent of this activity in Russia.

Digital humanities (DH) has become a much discussed topic among both humanities scholars and library professionals. The library and information science (LIS) community has taken efforts in providing new facilities and developing new services to meet humanities scholars’ changing research behaviors and needs employing digital tools and methods. How to effectively collaborate with the DH community has been a challenging task to LIS in their digital library (DL) development endeavors. The purpose of this paper is to discover productive ways for LIS to support DH scholarship, specifically, what DL components, including content, technology, and service, should and could be developed for digital humanists.

As an initial effort of the Digital Humanities Interest Group at University of California, Irvine Libraries, the examination is primarily based on a cross-boundary environmental scan in both DH and DL fields. The environmental survey includes both a literature review and web and physical site visits. The survey results, especially a gap analysis between the behaviors and needs of humanities scholars and the digital content, technologies, and services currently offered by the DL community, are used to shape the proposed roles of DH librarianship.

First, DH’s innovative approach to research and teaching practices brings opportunities and challenges. Second, DH research is collaborative work. Third, major channels are established for the DH community. Fourth, various tools and data sets are developed to support different types of projects. Fifth, DH community has unbalanced geographical and disciplinary distribution. Sixth, DH research output still lacks attention, integration, and sustainability. Finally, LIS professionals play unique roles in DH projects. Overall, the communities of DH and DL share common goals and tasks.

This paper proposes these present and future roles of LIS professionals: creator and contributor; curator; messenger and liaison; educator; mediator and interpreter; host; partner; innovator; “hybrid scholar”; advocate; consultant. At the organizational level, libraries should demonstrate higher efficiency and effectiveness in the services by revamping organizational culture or structure to stimulate and realize more and deeper cross-boundary conversations and collaborations. On a larger scale, the DL community should strive to become more visible, valuable, and approachable to the DH community; and even better, become part of it.

This paper examines both DH and DL fields critically and connects the two communities by discovering gaps and commonalities. Based on the findings, the authors recommend roles and actions to be taken by LIS professionals, libraries, and the DL community. This paper is valuable to both humanities scholars who are seeking support in their research using digital methods and LIS professionals who are interested in providing more effective and suitable services. The paper also helps library administrators and aspiring librarians better understand the concept of DH and grasp insight on the present and future of DH librarianship.

This article examines an organizational‐change initiative to improve collaboration, innovation and value creation at a global telecommunication firm.

This briefing is prepared by an independent writer who adds his own impartial comments and places the article in context.

Reveals that Telenor has adopted a complete‐system approach to encouraging collaboration and backing cross‐boundary learning and knowledge sharing. The company places equal emphasis on bringing in social innovation, including communities of practice, and introducing the next generation of management tools, with a value‐network approach to strategy and business activities.

Contends that, in order to maintain competitive strength, companies need to build innovation into their cultures and tap into diverse human capabilities to work across organizational and national boundaries.

The briefing saves busy executives reading time by selecting only the most pertinent information and presenting it in a condensed and easy‐to‐digest format.

Sustainable development requires multiple stakeholders to work and learn across practices, in other words, it requires boundary crossing competence. To prepare students for their future sustainability professions, higher education should facilitate the development of boundary crossing competence in its curricula. This study aims to confirm whether boundary crossing learning can be stimulated by workshop-based support in multi-stakeholder projects.

This quasi-experimental intervention study (N = 122) investigates the effect of a series of supporting workshops on students’ boundary crossing learning in multi-stakeholder projects. The workshops allowed students to adopt four learning mechanisms (identification, coordination, reflection and transformation) theorised to stimulate learning across boundaries between practices. Students followed zero, one, or two workshops. By analysing the student learning reports, the study examines the effect of the workshop intervention on students’ self-efficacy for stakeholder collaboration, the number of reported student-stakeholder collaborative activities and the reported boundary crossing learning mechanisms.

The results show that a series of two workshops increase the number of reported collaborative activities and activates the students’ boundary crossing learning in terms of reflection and transformation.

These findings support the evidence-based design of multi-stakeholder learning environments for sustainable development and contribute to the body of knowledge regarding learning across practices.

Boundary crossing competence receives increasing attention as an asset for sustainable development. The added value of this study lies in its confirmation that the boundary crossing theory can be translated into directed educational support that can stimulate students’ boundary crossing learning.

This paper aims to investigate the role of value measuring (VM) as an integrated part of a deal introduced to govern the cross-boundary relationship of state specialist- and primary care providers in the Norwegian health sector.

Drawing on a longitudinal ethnographic case study, this study explores the role of payment for dischargeable patients (PDP), an incentive arrangement introduced as a mechanism of value appropriation intended to create stability in the relationship and support improved patient flows between care providers. The fieldwork took place over approximately 18 months, consisting of intensive participant observations, interviews and document studies.

The VM integrated in the PDP deal between the hospital and municipality, on the surface level, appears simple. The VM, however, rests on a very complex practice of information sharing where accounts on patient status, procedures and activities form the basis of the integrated VM. The deal and its VM, despite its ambitious aims, were not able to fulfill the expectations of a smooth appropriation of value through the management of monetary flows or supporting information sharing for value creation. The VM of the PDP deal aimed at bringing the parties closer together, rather created a distance where money matters became a source of tension.

This study investigates the interconnections of deals and VM in a public sector service context, showing aspects of deals different from that of prior studies into private sector deals.

This work empirically evaluates the effectiveness of the novel ontology-based access-control mechanism and the common password-protected access-control mechanism for social blogs. The paper aims to discuss these issues.

The ontology-based access-control scheme is designed to fit two characteristics of blog activities: social relationships and tags. A laboratory experiment is conducted to assess the perceived privacy benefit and perceived ease of use of the two mechanisms.

Analytical results indicate that, with the ontology-based access-control scheme, users perceive more privacy benefit than with the password-protected access-control scheme. The perceived ease of use with the ontology-based and password-protected access-control systems did not differ significantly.

Cross-boundary collaborations need an appropriate approach to control communication access. Further study is required to evaluate the ontology-based access-control scheme applied in cross-organizational and cross-departmental collaborations.

From a knowledge management perspective, blogs can store personal and organizational knowledge and experiences. The ontology-based access-control scheme encourages knowledge sharing for appropriate persons.

The new ontology-based access-control mechanism can help online users keep secrets from selected people to gain more privacy benefits than the existing password-protected access-control mechanism.