What do companies report for their corporate social responsibility practices on their corporate websites? Evidence from a global airline company
Journal of Hospitality and Tourism Technology
Article publication date: 10 June 2020
Issue publication date: 31 October 2020
This study aims to investigate what Turkish Airlines as a global airline company reports for corporate social responsibility (CSR) efforts on its corporate website by developing a framework assessing reports of airline companies’ CSR practices.
Content analysis was conducted on reports, documents and written policies published on the Turkish Airlines corporate website by the end of 2017.
The research findings suggest that Turkish Airlines publishes numerous reports highlighting their CSR activities. The study results show that Turkish Airlines reports its CSR activities through reports, documents and written policies. While the CSR reporting efforts deal with all CSR areas, the environmental dimension is the mostly emphasized area.
The study provides a model and data-driven analyzes for decision-makers and policymakers.
As one of the first study in the field, this research examines CSR reporting efforts in the airline industry via a new framework developed for airline companies.
本论文旨在以一家全球航空公司—土耳其航空为研究对象, 探究其在官网上汇报企业社会责任（CSR）措施, 以开发审视航空公司CSR措施的理论模型。
本论文作为首个在其领域内探索的文章, 对航空业CSR汇报内容进行审视, 为航空公司搭建了新的理论模型。
Okumus, F., Kuyucak Sengur, F., Koseoglu, M.A. and Sengur, Y. (2020), "What do companies report for their corporate social responsibility practices on their corporate websites? Evidence from a global airline company", Journal of Hospitality and Tourism Technology, Vol. 11 No. 3, pp. 385-405. https://doi.org/10.1108/JHTT-01-2019-0007
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