Do information technology (IT) capabilities affect hotel competitiveness?

Abstract

Purpose

This paper aims to examine the impacts of IT capabilities on hotel competitiveness.

Design/methodology/approach

This study adapts and extends Hua et al. (2015) and O’Neill et al. (2008) by incorporating the specific measures of IT expenditures as proxies for the relevant IT capabilities to explore the impacts of IT capabilities on hotel competitiveness.

Findings

This study finds that expenditures on IT Labor, IT Systems and IT Websites exert different impacts on hotel competitiveness. In addition, IT capabilities exert both contemporary and lagged effects on hotel competitiveness.

Originality/value

This study is the first that uses financial data to capture direct measures of individual IT capabilities and tests the individual impacts of IT capabilities on hotel competitiveness from both contemporaneous and lagged perspectives. It uses a large same store sample of hotels in the USA from 2011 to 2017; as a result, the study results can be reasonably representative of the hotel population in the USA.

研究目的

本论文旨在检验IT能力对酒店竞争力的影响。

研究设计/方法/途径

本论文延用 Hua et al. (2015) 和 O’Neill et al. (2008) 的研究, 结合IT支出的具体指标作为IT能力的指数, 以探索IT能力对酒店竞争力的影响。

研究结果

研究发现支出对IT人力、IT系统、和IT网站对酒店竞争力有着不同的影响。此外, IT能力对酒店竞争力具有短期和长期的影响。

研究原创性/价值

本论文是首篇使用财务数据来找出IT能力的指数并且检测IT能力对酒店竞争力短期和长期的具体影响。本论文使用美国2011年至2017年同一个酒店的大型数据; 因此, 研究结果可以代表美国酒店基本现状。

Citation

Hua, N. (2020), "Do information technology (IT) capabilities affect hotel competitiveness?", Journal of Hospitality and Tourism Technology, Vol. 11 No. 3, pp. 447-460. https://doi.org/10.1108/JHTT-02-2020-0036