International Journal of Contemporary Hospitality Management: Volume 8 Issue 2

A matter of chaos ‐ some issues for hospitality businesses

David A. Edgar, Laura Nisbet

With reference to the concepts of chaos theory, proposes that long‐term strategic planning is of little benefit to businesses (especially small businesses) operating in the…

Market dynamics: three‐“S” tourism and the mature single lady

Mariano Chirivella Caballero, Margaret Hart

The crisis which the three‐“S” resorts face is their manifest incapacity to respond to the new demands placed on them by the market‐conscious, experienced, well‐travelled tourist…

Strategy, risk and decentralization in hospitality operations

Nick Johns, Darren Lee‐Ross

Examines variations in the nature of hospitality operations from a strategic perspective. Operational strategy is regarded as a response to environmental risk. Looks at various…

Restaurant attrition: a longitudinal analysis of restaurant failures

Wilke English

This piece of research reports on a five‐year continuing longitudinal study on restaurant attrition in El Paso, Texas, utilizing business listings provided by the Southwestern…

Part‐time student labour: strategic choice or pragmatic response?

Rosemary Lucas, Lisa Ralston

Increasing proportions of students are working part‐time in industries such as hospitality. To understand more about this phenomenon, 11 case studies of hospitality establishments…

Implementing cultural change through human resources: the elusive organization alchemy?

Sandra Watson, Norma D’Annunzio‐Green

Examines approaches taken by two UK hotels for survival in the current complex environment in which greater competition, market changes and technological advances are affecting…