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Measuring the influence of hospitality organizational climate on employee turnover tendency

Amit Datta (School of Hotel Management, Manipal University Jaipur, Jaipur, India)

The TQM Journal

ISSN: 1754-2731

Article publication date: 20 May 2020

Issue publication date: 4 November 2020




This study aims to identify the underlying dimensions of hospitality organizational climate and then measure the influence of it on employee turnover tendency.


Data were obtained from 504 employees across 18 upscale hotels in India. Factor analysis was adopted to identify the organizational climate dimensions and its influence on turnover tendency was measured by SEM. One-way ANOVA tested the hypothesis related to the perceived differences among the employees regarding turnover intention.


Result supports the hypothesized relationship between the constructs that the identified organizational climate structure have strong inverse relationship with employee turnover tendency and its dimension “leaders facilitation and support” was found to influence turnover intention the most, followed by “cohesion, clarity and objectivity of system,” “esprit of profession, organization and workgroup” and “job challenge, variety and feedback.” Results also determined differences among the hotel employees of different job levels and gender regarding turnover tendency.

Practical implications

Study reveals that employee turnover tendency is predominantly influenced by the identified factors of organizational climate and more among the male frontline employees and attrition reduces with age and position. This knowledge will help the hotel's management in designing strategic HRM to control attrition.


This study is the first to establish an organizational climate measure of hotel industry in India and opens scope for future research. It also draws attention to the relationship of organizational climate with turnover tendency.



I express my gratitude to the anonymous reviewers and my guide Prof. Raghuvir Singh for the valuable suggestions. I am grateful to the survey-hotels’ management for helping me during data collection. I must also, thank my wife Ranjana and my son Amiran for their encouragement, sacrifice and support.


Datta, A. (2020), "Measuring the influence of hospitality organizational climate on employee turnover tendency", The TQM Journal, Vol. 32 No. 6, pp. 1307-1326.



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