Brand post popularity on Facebook, Twitter, Instagram and LinkedIn: the case of start-ups
ISSN: 1468-4527
Article publication date: 19 July 2022
Issue publication date: 9 May 2023
Abstract
Purpose
With the growing trend of omni-channel marketing, brands are increasingly looking to offer a seamless experience to their online fan base by connecting with them across multiple social media platforms. This paper explores the relationship between brand posts' characteristics and popularity for start-ups across four different social media platforms: Facebook, Twitter, Instagram and LinkedIn.
Design/methodology/approach
A total of 1,200 social media posts from 10 start-ups were subjected to content analysis. Regression analysis was employed with brand posts' popularity (likes, comments and shares/retweets) as the dependent variable.
Findings
The results reveal several nuances in brand post popularity for start-ups across Facebook, Twitter, Instagram and LinkedIn. Antecedents of the popularity measures of likes, comments and shares/retweets also fared differently.
Originality/value
The paper reports one of the earliest empirical studies to better understand how the qualities of brand posts are related to their appeal across multiple social media platforms. It advances the literature on social media marketing and offers insights to social media managers of brands, particularly start-ups, on how to offer smoother customer journeys across numerous digital touchpoints.
Keywords
Acknowledgements
Current affiliation for the author Sebastian Robson is “Bettys & Taylors of Harrogate, Bettys & Taylors Group Limited, Harrogate, UK”
Citation
Robson, S. and Banerjee, S. (2023), "Brand post popularity on Facebook, Twitter, Instagram and LinkedIn: the case of start-ups", Online Information Review, Vol. 47 No. 3, pp. 486-504. https://doi.org/10.1108/OIR-06-2021-0295
Publisher
:Emerald Publishing Limited
Copyright © 2022, Emerald Publishing Limited