Online social networking websites in innovation capability and hotels’ performance in Malaysia
Journal of Hospitality and Tourism Technology
Article publication date: 16 October 2019
Issue publication date: 8 April 2021
The purpose of this study is to examine the role of social network websites (SNWs) on hotels’ performance through innovation, especially in emerging countries, which is still lacking.
A survey was randomly distributed to 219 of 4- and 5-star hotels in Malaysia and the data were analyzed using the structural equation modeling.
The results confirm that the SNWs have a positive effect on the innovation capacity; meanwhile, the innovation capacity fully mediated the association between online social networks and the firm’s performance. Moreover, the association between SNWs and innovation is partially mediated by absorptive capacity (AC).
This paper deliberates the significance of online social networking websites in the improvement of innovation capabilities through business intelligence and information management that improve hotels’ performance. This paper also deliberates the methods in which online social networking websites improve AC and information management.
采样方法为随即问卷, 采样地点在马来西亚4-/5-星酒店, 样本数据采用结构方程模型的方法进行分析。
本论文结果肯定了SNWs对于创新能力的积极作用, 同时, 创新能力起到SNWs和企业绩效关系的全中介作用。此外, SNWs和创新之间受到吸收能力的部分中介影响。
This paper forms part of a special section “Service Innovation in Hospitality and Tourism”, guest edited by Faizan Ali, Lu Zhang, Wei Wei and Yuan Zhou.
Al-Shami, S., Al-Hammadi, A.H., Al Hammadi, A., Rashid, N., Al-Lamy, H. and Eissa, D. (2021), "Online social networking websites in innovation capability and hotels’ performance in Malaysia", Journal of Hospitality and Tourism Technology, Vol. 12 No. 1, pp. 72-84. https://doi.org/10.1108/JHTT-10-2018-0107
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