Online social networking websites in innovation capability and hotels’ performance in Malaysia

Abstract

Purpose

The purpose of this study is to examine the role of social network websites (SNWs) on hotels’ performance through innovation, especially in emerging countries, which is still lacking.

Design/methodology/approach

A survey was randomly distributed to 219 of 4- and 5-star hotels in Malaysia and the data were analyzed using the structural equation modeling.

Findings

The results confirm that the SNWs have a positive effect on the innovation capacity; meanwhile, the innovation capacity fully mediated the association between online social networks and the firm’s performance. Moreover, the association between SNWs and innovation is partially mediated by absorptive capacity (AC).

Originality/value

This paper deliberates the significance of online social networking websites in the improvement of innovation capabilities through business intelligence and information management that improve hotels’ performance. This paper also deliberates the methods in which online social networking websites improve AC and information management.

研究目的

本论文旨在研究社交网路网站（SNWs）通过创新对于酒店绩效的作用, 这点在新兴国家还属于发展阶段。

研究设计/方法/途径

采样方法为随即问卷, 采样地点在马来西亚4-/5-星酒店, 样本数据采用结构方程模型的方法进行分析。

研究结果

本论文结果肯定了SNWs对于创新能力的积极作用, 同时, 创新能力起到SNWs和企业绩效关系的全中介作用。此外, SNWs和创新之间受到吸收能力的部分中介影响。

研究原创性/价值

本论文诠释了在线社交网络网站通过商业智能和信息管理对于提高创新能力以及提高酒店绩效的重要作用。本论文还展示了在线社交网络网站如何提高吸收能力和信息管理的方法。

关键词

社交网络、网站、创新、吸收、能力、绩效、酒店

论文类型

研究型论文

Citation

Al-Shami, S., Al-Hammadi, A.H., Al Hammadi, A., Rashid, N., Al-Lamy, H. and Eissa, D. (2021), "Online social networking websites in innovation capability and hotels’ performance in Malaysia", Journal of Hospitality and Tourism Technology, Vol. 12 No. 1, pp. 72-84. https://doi.org/10.1108/JHTT-10-2018-0107