The purpose of this paper is to construct and validate customer social participation (CSP) scale in the context of brand communities on social media.
In this study, various tests for reliability and validity have been performed to confirm scale structure. Data were collected using survey method from the student and non-student sample.
The results confirm a multi-dimensional scale with nine items for measuring customer participation in social media brand communities.
The results of this study present several implications for online brand communities managers and are likely to support future research in the context of social media brand communities.
This paper is the first to develop a multi-dimensional scale of customer participation in social media brand communities. This is a new addition to existing literature, as the majority of empirical studies in this field are from participation other than CSP, and contexts different from social media brand communities.
Kamboj, S. and Sarmah, B. (2018), "Construction and validation of the customer social participation in brand communities scale", Internet Research, Vol. 28 No. 1, pp. 46-73. https://doi.org/10.1108/IntR-01-2017-0011Download as .RIS
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