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Digital innovation in wealth management landscape: the moderating role of robo advisors in behavioural biases and investment decision-making

Ankita Bhatia (Symbiosis Institute of Management Studies, Symbiosis International (Deemed University), Pune, India)
Arti Chandani (Symbiosis Institute of Management Studies, Symbiosis International (Deemed University), Pune, India)
Rajiv Divekar (Symbiosis Institute of Management Studies, Symbiosis International (Deemed University), Pune, India)
Mita Mehta (Symbiosis Institute of Management Studies, Symbiosis International (Deemed University), Pune, India)
Neeraja Vijay (Department of Management Studies, Dr. M.G.R. Educational and Research Institute University, Chennai, India)

International Journal of Innovation Science

ISSN: 1757-2223

Article publication date: 28 July 2021

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Abstract

Purpose

Innovation is the way of life and we see various innovative techniques and methods being introduced in our daily life. This study aims to focus on digital innovation in the wealth management domain. This study examines the effect of usage of robo-advisory services in investment decision-making and behavioural biases, i.e. overconfidence and loss aversion. Such studies are more pronounced in developed countries and little has been studied about investor behaviour in association with advisory services in developing countries such as India.

Design/methodology/approach

Overconfidence and loss-aversion biases, investment decision-making and advisory services questions are measured using a five-point Likert scale. The number of respondents was 172 investors. A purposive sampling is used for gathering responses from investors. Structural equation modeling model was run using AMOS 22 version software package.

Findings

The authors found that behavioural biases positively and significantly influence the irrationalities of investment decision-making. The findings of this study also provide empirical evidence that the usage of robo-advisory services, by individual investors, is still incapable of mitigating behavioural biases, such as overconfidence bias and loss-aversion bias.

Research limitations/implications

The sample size of this study could be a limiting factor. This study is limited only to two biases, while other behavioural biases affect the investment decision-making of the investors, which can be considered for future research along with the impact of robo-advisory services in different socio-cultural backgrounds.

Practical implications

This study will assist fintech start-ups, banks, architecture of robo advisors, product owners and wealth management service providers improvise their products, platforms and offerings of these automated advisory services. This could help individual investors to mitigate their behavioural biases in investment decision-making.

Social implications

This study is useful to society as the awareness of robo-advisory services is very less, at present, and there is a need to increase the usage of these services to extend the benefit of this to the lower stratum of society. These services would be useful to all investors who find it difficult to afford financial advisors and help them mitigate their behavioural biases for investment decision-making.

Originality/value

This study is the first of its type that establishes the linkage between behavioural biases, digital innovation in fintech, i.e. robo-advisory services and individual investor’s investment decision-making in individual investor of the Indian stock market.

Keywords

Citation

Bhatia, A., Chandani, A., Divekar, R., Mehta, M. and Vijay, N. (2021), "Digital innovation in wealth management landscape: the moderating role of robo advisors in behavioural biases and investment decision-making", International Journal of Innovation Science, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJIS-10-2020-0245

Publisher

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Emerald Publishing Limited

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