To read this content please select one of the options below:

A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research

Zakaria Elkhwesky (Department of Hotel Management, Faculty of Tourism and Hotels, Alexandria University, Alexandria, Egypt)
Esraa Fayez Youssif Elkhwesky (Department of Mechatronics and Robotics Engineering, Faculty of Engineering, Egyptian Russian University, Cairo, Egypt)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 9 September 2022

Issue publication date: 27 January 2023

1930

Abstract

Purpose

Internet of Things (IoT) is a key enabler of big data and it is critical toward a new age of firm's architecture and proper decision-making for the industry. IoT adoption by the hospitality and tourism (H&T) industries is still rare and with contrasting evidence. The purpose of this study is to highlight the concept of IoT, its benefits, its challenges and its applications in the hospitality industry.

Design/methodology/approach

This study presents an in-depth and critical review of the 78 articles published on IoT in hospitality, spanning more than seven years (from 2015 to March 2022). The eligible 78 articles were collected from the “Web of Science database” and H&T Social Sciences Citation Index-listed journals.

Findings

This systematic review exhibits that IoT in hospitality has advanced in the past seven years. IoT has brought many advantages and challenges in hospitality. However, hospitality IoT research is scarce, necessitating a profound and more thorough investigation of many significant matters.

Practical implications

This systematic review provides significant implications and recommendations for hospitality sectors, IoT developers and manufacturers, governments and policymakers. This review ends with an in-depth research agenda with several research questions and a framework to achieve theoretical and empirical advances in future IoT research.

Originality/value

To the best of the authors’ knowledge, the current research is one of the first to systematically and critically review IoT with its concept, benefits, challenges and applications in a hospitality context. This major review provides a comprehensive idea of the focus of the past studies and what must be concentrated in future research.

Keywords

Acknowledgements

Zakaria Elkhwesky would like to thank his beloved wife Mrs. Neama Derhab (Researcher and Assistant Lecturer of Microbiology, University of Damanhour, Egypt) for her assistance with the preparation of the manuscript’s format and her endless support in life, research, and career journey.

Funding: The authors declare that no funds, grants, or other support were received during the preparation of this manuscript.

Citation

Elkhwesky, Z. and Elkhwesky, E.F.Y. (2023), "A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research", International Journal of Contemporary Hospitality Management, Vol. 35 No. 2, pp. 533-562. https://doi.org/10.1108/IJCHM-01-2022-0090

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

Related articles