International Journal of Contemporary Hospitality Management
Issue(s) available: 256 – From Volume: 1 Issue: 1, to Volume: 35 Issue: 2
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 21
Volume 20
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Issue 7 2008 What are the contemporary human resource issues for talent management in hospitality and tourism
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Issue 6 2008
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Issue 5 2008 What are the practical and psychological barriers to HACCP in the hospitality industry and how have they been overcome
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Issue 4 2008
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Issue 3 2008 How should Niagara region respond to the challenges it faces and find solutions to preserve and develop its tourism industry
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Issue 2 2008
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Issue 1 2008
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 10
Regression trees for hospitality data analysis
Mike Tsionas, A. George AssafThe purpose of this note is to describe the concept of regression trees (RTs) for hospitality data analysis.
How (in)congruence of leader–follower learning goal orientation influences leader–member exchange and employee innovation
Junbang Lan, Yuanyuan Huo, IpKin Anthony Wong, Bocong YuanDrawing on the person–supervisor fit theory, this study aims to adopts a dyadic and relational approach to investigate the congruence between the leader’s and the…
Critical reflection on VUCA in tourism and hospitality marketing activities
Adrian Lubowiecki-Vikuk, Małgorzata Budzanowska-Drzewiecka, Jacek Borzyszkowski, Babak TaheriThis paper aims to provide an interpretative synthesis and critical reflection on the concept of “volatility, uncertainty, complexity and ambiguity” (VUCA) and its…
Travel medicine in hospitality: an interdisciplinary perspective
Fangli Hu, Jun Wen, Danni Zheng, Wei WangThis paper aims to introduce an under-researched concept, travel medicine, to the hospitality field and proposes future research directions. This paper also highlights the…
A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research
Marcello Mariani, Jochen WirtzThis work consists of a critical reflection on the extent to which hospitality and tourism management scholars have accurately used the term “analytics” and its five types…
Perceived differences in peer-to-peer accommodation before and after COVID-19: evidence from China
Lina Zhong, Jiating Liu, Alastair M. Morrison, Yingchao Dong, Mengyao Zhu, Lei LiBased on text content analysis using big data, this study aims to explore differences in guest perceptions of peer-to-peer accommodations before and after COVID-19 to…
Customer experience in the hotel industry: a systematic literature review and research agenda
Mónica Veloso, Monica Gomez-SuarezAcademic research on customer experience (CX) in the hospitality industry has recently experienced vast growth as managers have increasingly focused on delivering…
Plant-based food is unhealthy—that’s not true! How can corrective messages help promote plant-based menus in quick-service restaurants?
Xingyi Zhang, EunHa Jeong, Xiaolong Shao, SooCheong (Shawn) JangThis study aims to identify effective ways to promote plant-based foods in quick-service restaurants by considering customers’ food-related health involvement.
Employing the houseless as corporate social responsibility
Nicholas A. Smith, Larry R. Martinez, Shi (Tracy) Xu, Anna Mattila, Lisa Yixing GaoMany hospitality organizations see the benefits of engaging in corporate social responsibility (CSR), which can take many forms. This study aims to examine one relatively…
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective
IpKin Anthony Wong, Xueying (Linda) Lin, Zhiwei (CJ) Lin, Yuxun (Emily) LinThis study aims to unlock a ritual chain mechanism that promotes socio-mental (or socio-psychological) resilience. This study draws on interaction ritual chains theory and…
Analyzing hospitality leader–follower dyads with polynomial regression: a critical reflection
Xiaolin (Crystal) ShiCongruence serves as a key framework in many leader–follower dyad theories. This paper aims to introduce polynomial regression analysis with response surface methodology…
A digital transformation approach in hospitality and tourism research
Xusen Cheng, Tong Xue, Bo Yang, Baojun MaBecause of the COVID-19, the digital transformation of global hospitality and tourism speeds up. This paper aims to provide comprehensive frame of the digital…
Market dynamism and sustainability in heritage tourism destinations: The enhancing role of bridging capital
Gloria Parra-Requena, Maria Jose Ruiz-Ortega, Job Rodrigo-Alarcón, Pedro M. García-VillaverdeIn recent years, interest in analysing the conceptualisation, measurement, determinants and consequences of sustainability orientation (SO) has intensified. The authors…
A critical reflection on digitalization for the hospitality and tourism industry: value implications for stakeholders
Ozgur Ozdemir, Tarik Dogru, Murat Kizildag, Ezgi ErkmenThis study aims to critically review the emerging technological developments and digitalization efforts in the hospitality and tourism (HT) industry and discuss the…
Green management practices and trust for green behavioral intentions and mediation of ethical leadership. An attribution theory perspective in tourism
Muhammad Ali, Muhammad HassanThis study aims to examine the mediated effect of ethical leadership between trust based on commitment and compliance-based practices and green behavior intention in…
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender
Ning Sun, Sai Liang, Hui Li, Haiyan SongThis study aims to examine the effect of several types of ex post idiosyncratic deals (i-deals) on work–life balance and work well-being, focusing on the mediating effect…
Resistance to blockchain adoption in the foodservice industry: moderating roles of public pressures and climate change awareness
Ha-Won Jang, Joanne Jung-Eun Yoo, Meehee ChoBlockchain technology has created possibilities for environmental supply chain sustainability and climate protection. However, because of its early development stage…
Family incivility, emotional exhaustion, and hotel employees’ outcomes: a moderated mediation model
Zhen Yan, Zuraina Dato Mansor, Wei Chong ChooThis study aims to analyze the impact of family incivility (FI) on in-role performance (IRP) and proactive customer service performance (PCSP) via the mediating effect of…
Creating value networks through a learning society for Indigenous women tourism entrepreneurs
Roshis Krishna Shrestha, Jean-Nöel Patrick L'Espoir Decosta, Rupa ShresthaThis study aims to integrate social embeddedness with learning society philosophy to explore how grassroots associations of Indigenous women tourism entrepreneurs can…
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies
Mohamed Mousa, Hala Abdelgaffar, Islam Elbayoumi Salem, Ahmed Mohamed Elbaz, Walid ChaoualiThis study aims to investigate the perceptions of female tour guides’ lower and top levels of management in travel agencies about how misunderstanding Islam and its…
The impact of tourism on the women employment in South American and Caribbean countries
Liton Chandra Voumik, Shohel Md. Nafi, Shapan Chandra Majumder, Md. Azharul IslamThis study aims to explore the relationship between tourism and women’s employment in 32 South American and Caribbean countries from 1996 to 2020.
A conjoint analysis of attributes influencing attendance of academic conferences
Muhittin Cavusoglu, Seden Dogan, Ozen Kirant Yozcu, Meng-Jun Hsu, Cihan CobanogluThe purpose of this study was to explore the relative importance of various attributes (i.e. the total cost of attending, conference organizer, publishing opportunities…
Talent orchestration and boomerang talent: seasonally employed chefs’ evaluation of talent management practices
Solon Magrizos, Dorothea Roumpi, Ioannis RizomyliotisThe aim of this study is to shed light on the talent management practices in the unique context of seasonal work in professional kitchens. Acknowledging that in the…
A global perspective on the impact of COVID-19 on peer-to-peer accommodation: human mobility, case number and lockdown policies
Mingming Cheng, Maggie Hu, Adrian LeeTaking a global perspective, this paper aims to examine the impact of COVID-19 on Airbnb booking activities through three critical perspectives – the initial Wuhan…
Assessing the application of multi-criteria decision making techniques in hospitality and tourism research: a bibliometric study
Sanaz Vatankhah, Mahlagha Darvishmotevali, Roya Rahimi, Seyedh Mahboobeh Jamali, Nader Ale EbrahimMulti-criteria decision-making (MCDM) techniques are decision support systems that provide systematic approaches to solve hospitality and tourism (H&T) problems while…
The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective
Lijing Zhao, Phillip M. Jolly, Shuming ZhaoThis study aims to investigate the influence of illegitimate tasks on frontline hospitality employees’ in-role and extra-role performance via the mediating role of…
Antecedents and intervention mechanisms of institutional distrust of P2P accommodations during COVID-19 in China
Shixuan Fu, Jingjing Yang, Linlin SuCOVID-19 affects the peer-to-peer (P2P) accommodation industry. With regard to prospect theory, individuals’ negative emotions, such as institutional distrust, are easily…
Employees’ helping behavior toward the victims of human trafficking in the lodging industry
Melissa Farboudi-Jahromi, Asli D.A. Tasci, Sevil SönmezThis study aims to examine the factors that influence hotel/motel employees’ helping behavior toward the victims of human trafficking.
Knowledge sharing and innovation in open networks of tourism businesses
Michelle McLeod, David Roger Vaughan, Jonathan Edwards, Miguel MoitalThe purpose of this paper is to examine the information flows, in terms of content and process, underpinning the sharing of knowledge by managers and owners. Such an…
Revealing mission statements in a hotel brand sector using social network analytic approach
Kristijan Breznik, Saša Zupan Korže, Giancarlo Ragozini, Mitja GorenakThis study aims to investigate the content of hotel brands’ mission statements (MSs) and their relationship with selected attributes of hotel brands.
A co-created value scale for the hospitality service: applying a text mining approach
Wooseok KwonAlthough co-creation draws attention from researchers and practitioners, the concept is theoretically discussed, and it is not known enough how to measure co-created value…
Over 33 years of the hospitality research: a bibliometric review of the International Journal of Contemporary Hospitality Management
Gagan Deep Sharma, Babak Taheri, Mansi Gupta, Ritika ChopraThis paper aims to proffer a broad overview of publications in the International Journal of Contemporary Hospitality Management (IJCHM) by conducting bibliometric analyses…
Scientific collaboration and thematic analysis of the tourism industry in the context of COVID-19: a bibliometric approach
Luqi Yang, Xiaoni Li, Ana-Beatriz Hernández-LaraThe main purpose of this research paper is to generate a holistic bibliometric study of the tourism industry and COVID-19 fields, to further investigate the current…
Investigating the determinants of performance of artificial intelligence adoption in hospitality industry during COVID-19
Yuangao Chen, Yuqing Hu, Shasha Zhou, Shuiqing YangDrawing on the technology-organization-environment (TOE) framework, this study aims to investigate determinants of performance of artificial intelligence (AI) adoption in…
A bibliometric review on knowledge management in tourism and hospitality: past, present and future trends
Muhammad Ashraf FauziThe purpose of this study is to review the plethora of studies on knowledge management (KM) in the hospitality and tourism. The purposes of this paper through a…
Females’ customer engagement with eco-friendly restaurants in Instagram: the role of past visits
Estefania Ballester, Carla Ruiz-Mafé, Natalia RubioThe purpose of this study is to examine the effect on the customer brand engagement (CBE) of followers of an eco-friendly restaurant of their perceptions of the…
Nascent entrepreneurship: a critical perspective and research agenda in tourism and hospitality
Álvaro Dias, M. Rosario González-Rodríguez, Rob HallakThis study aims to systematize the drivers of nascent entrepreneurship in tourism and to suggest avenues for future research. As a consequence of the pandemic, a reduction…
Sensory marketing in hospitality: a critical synthesis and reflection
Lawrence Hoc Nang Fong, Soey Sut Ieng Lei, Cheris W.C. Chow, Long W. LamThrough a critical synthesis and reflection on the theoretical foundations and empirical evidence related to sensory marketing, this study aims to offer meaningful…
Strategic talent management in hotels during COVID-19: upper echelons and dynamic attention-based perspectives
Thomas N. Garavan, Corina Sheerin, Serge Koukpaki, Fergal O'Brien, Rola Chami-Malaeb, Cliodhna MacKenzie, Joan BuckleyThe purpose of this longitudinal study is to qualitatively investigate the role of the general managers (GMs) and senior managers (SMs) in strategic talent management…
Information enhancement or hindrance? Unveiling the impacts of user-generated photos in online reviews
Hengyun Li, Lingyan Zhang, Rui (Ami) Guo, Haipeng Ji, Bruce X.B. YuThis study aims to investigate the promoting effects of the quantity and quality of online review user-generated photos (UGPs) on perceived review usefulness. The research…
A network perspective of cognitive and geographical proximity of sustainable tourism organizations: evidence from Italy
Silvia Blasi, Shira Fano, Silvia Rita Sedita, Gianluca ToschiThis research aims to contribute to the literature on sustainable hospitality and tourism by applying social network analysis to identify sustainable tourism business…
Corporate social entrepreneurial orientation in the hospitality and tourism industry: a religiosity perspective
Mohammad Sharifi-TehraniThe major purpose of this research article is to empirically analyze a moderated-mediated model to comprehend the interrelationships between religiosity, life hardship…
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality
Do The Khoa, Huy Quoc Gip, Priyanko Guchait, Chen-Ya WangThe hospitality industry has recently witnessed explosive growth in robotization with the replacement of robots in many areas. Yet, a key consideration in this robotics…
A network analysis of tourist activity
Yong ChenThis study aims to model tourist activities in a network and explore the properties of the network. Such network enables the author to explain and quantify how tourist…
A retrospective study of knowledge management for integrated resorts (IRs) crisis preparedness
Su Zhang, Fu-Chieh Hsu, Yang ZhangThis study aims to propose a systematic knowledge management model to explore the causal links leading to the organizational crisis preparedness (OCP) level of integrated…
Typographic design of outdoor signage, restaurant authenticity, and consumers’ willingness to dine: extending semiotic theory
Hanqun Song, Qing Shan Ding, Jing Bill Xu, Jonghyeong Kim, Richard C.Y. ChangRestaurants’ outdoor signage plays an irreplaceable role in attracting potential diners, as it conveys important functional and symbolic meanings of the businesses. The…
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach
Saba Jokar, Payam Shojaei, Kazem Askarifar, Arash HaqbinSocial risk management has recently come to the fore as a significant feature of project management. This prominence is particularly evident in urban construction projects…
Inspiring guests’ imagination of “home away from home” to choose Airbnb through brand storytelling
Chunhui Zheng, Jia ZhangAirbnb attempts to stimulate consumer imagination and expectations of home through storytelling before their stay. The purpose of this study is to gain a holistic…
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis
Qiang Guo, Dan Zhu, Mao-Tang (Brian) Lin, Fangxuan (Sam) Li, Peter B. Kim, De Du, Yan ShuThis research aims to use meta-analytical structural equation modeling to look into how hospitality employees use technology at work. It further investigates if the…
Moral exclusion in hospitality: testing a moderated mediation model of the relationship between perceived overqualification and knowledge-hiding behavior
Imran Shafique, Masood Nawaz Kalyar, Bashir Ahmad, Agata PierscieniakDrawing from moral exclusion theory, this study aims to examine a moderated mediation model for the relationship between perceived overqualification (POQ) and…
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India
Vijay Kuriakose, Maria Tresita Paul V., Sumant Kumar BishwasThis study aims to analyze the direct relationship between workplace incivility and employee well-being among frontline hotel employees. Anchoring on affective events…
Nonlinear effects of employee engagement and satisfaction on turnover intention
Haemoon Oh, Miyoung Jeong, Hyejo Hailey Shin, Allan SchweyerThis study aims to advance the understanding of the relationships between employee engagement (EE), satisfaction and turnover intention (TI) beyond their known linear…
Particulate matter source attribution and restaurant mitigation behavioral intentions: an application of attribution theory
Eunyoo Jang, Joanne Jung-Eun Yoo, Meehee ChoAs commercial cooking is known as a source that generates great concentrations of particulate matter (PM) emissions first accumulating in kitchens before spreading to…
Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry
Jaehee Gim, SooCheong (Shawn) JangThis study aims to examine how information asymmetry, which refers to an information gap between a firm’s management and its investors regarding the firm’s true value…
A behavioral economics approach to hospitality and tourism research
Haiyan Song, Gabrielle LinThis study aims to critically evaluate hospitality and tourism demand research and introduce a behavioral economics approach to solve the problems faced by researchers.
How does ethical climate enhance work–family enrichment? Insights from psychological attachment, psychological capital and job autonomy in the restaurant industry
Weng Marc Lim, Clement Cabral, Nishtha Malik, Sahil GuptaThis study aims to propose a conceptual model that examines the role of ethical climate on work–family enrichment in the restaurant industry, which is one of the most…
Ritual-based redesign of routines: an experimental approach in the restaurant industry
Claudia Cozzio, Andrea FurlanThis study aims to investigate the impact of the innovative ritual-based redesign of a routine in the challenging context of the dining-out sector, characterized by low…
Effects of entrepreneurial orientation, marketing, and innovation capabilities, on market performance: the mediating effect of sustainable competitive advantage
Sayed Darwish Elgarhy, Mohamed Abou-ShoukThe purpose of this study is to examine the direct/indirect effects of sustainable competitive advantage (SCA) antecedents (entrepreneurial orientation, marketing…
Translating responsible leadership into team customer relationship performance in the tourism context: the role of collective job crafting
Trong Tuan LuuThis study aims to unravel the role of teams’ job crafting in translating responsible leadership into their customer relationship performance.
Two decades of research on halal hospitality and tourism: a review and research agenda
Amr Al-Ansi, Hossein Olya, Heesup HanThis study aims to conduct a synopsis and overview of past research that discussed halal hospitality development and the halal travel market.
A social network analysis of interlocking directorates in the accommodation sector
Rodolfo Baggio, Andrea Guizzardi, Marcello MarianiBy adopting network analytic techniques, this paper aims to examine interlocking directorates among firms operating in the hospitality services sector in seven major…
30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry
Haiyan Kong, Kangping Wang, Xuejie Qiu, Catherine Cheung, Naipeng BuThis study aims to review the progress of research on artificial intelligence (AI) relating to the hospitality and tourism industry, focusing on the content, focal points…
The well-being of gig workers in the sharing economy during COVID-19
Yanning Li, Shi (Tracy) Xu, Yitong Yu, Robert MeadowsThe purpose of this study is to deepen our understanding of the well-being of transient organizations/groups and to use this to develop a novel conceptual framework of gig…
Effects of inertia and switching costs on customer retention: a study of budget hotels in China
Zhiyong Li, Mang Long, Songshan (Sam) Huang, Zhaohan Duan, Yingli Hu, Rui CuiThis paper aims to examine the effect of consumer inertia – a tendency to adhere to prior purchase decisions despite the existence of preferable alternatives – on the…
Are people the greatest asset: talent management in SME hotels in Nigeria during the COVID-19 crisis
Liza Howe-Walsh, Susan Kirk, Emeka OruhThis paper aims to evaluate the approaches to talent management (TM) in small- to medium-sized enterprise (SME) hotels in Nigeria during the COVID-19 crisis drawing on the…
The impact of product name on consumer responses to meat alternatives
Tian Ye, Anna S. Mattila, Shanshan DaiWith the recent surge of plant-based menu items, it is critical to understand how to effectively communicate such products to consumers. This study aims to examine the…
Hospitality order cancellation prediction from a profit-driven perspective
Zhenkun Liu, Ping Jiang, Jianzhou Wang, Zhiyuan Du, Xinsong Niu, Lifang ZhangThis study/paper aims to reach the core objective of hospitality order cancellation prediction (HOCP), that is, to identify potential cancellers from many customer bases…
Social networks, network interaction and resilience of B&Bs in rural China
Yi Wang, Yangyang Jiang, Baojiang Geng, Ziqi Yan, Xiaorong WangThis study aims to explore the social networks and network interactions of bed-and-breakfast (B&B) entrepreneurs in rural China. In addition, it evaluates how such network…
Applying image recognition techniques to visual information mining in hospitality and tourism
Xianwei Liu, Juan Luis Nicolau, Rob Law, Chunhong LiThis study aims to provide a critical reflection of the application of image recognition techniques in visual information mining in hospitality and tourism.
Labor market transformation in the hospitality gig economy in a post pandemic era: impacts of institutional governance
Pearl M.C. Lin, Kang-Lin Peng, Wai Ching Wilson Au, Tom BaumThe COVID-19 pandemic has caused the food delivery sector to boom as people continue to rely on services provided by online catering platforms (OCPs). However, because of…
Mind the gap: a critical reflection on hotel employee turnover
Asad Mohsin, Ana Brochado, Helena RodriguesThis study aims to provide a critical reflection research that was carried out to understand more fully how employee turnover has been critical to hotel management’s…
Research progress and future agenda of COVID-19 in tourism and hospitality: a timely bibliometric review
Huiru Li, Xinyi Liu, Hengli Zhou, Zhiyong LiA proliferation of articles surrounding the COVID-19 pandemic is calling for new insights through review. This paper aims to bibliometrically analyze the current progress…
Re-examining the roles of experience quality at festivals: a comparative analysis using SEM and fsQCA
Parmita Saha, Atanu Nath, Kokho (Jason) SitThe purpose of this study is to reexamine the dimensionality and role of experience quality (EQ) to explain other related factors, namely, perceived value, satisfaction…
Human–robot interactions in the restaurant setting: the role of social cognition, psychological ownership and anthropomorphism
Daniel Ruiz-Equihua, Jaime Romero, Sandra Maria Correia Loureiro, Murad AliThe usage of robot waiters in the hospitality industry is growing, thus increasing the number of human–robot interactions in frontline services. Focusing on robot waiters…
Consumer attitudes toward ordering from cloud kitchens: a gender and marital status perspective
Sanjukta Pookulangara, Han Wen, Josiam BharathThe purpose of this study was to examine consumer’s perceptions of cloud kitchens, including the influence of perceived innovativeness (PI), utility motivations (price and…
Coffee and gastronomy: a potential ‘marriage’? The case of Vietnam
Oanh Thi Kim Vu, Abel Duarte Alonso, Wil Martens, Lan Do, Luong Ngoc Tran, Thanh Duc Tran, Trung Thanh NguyenThe purpose of this study is to gain a more nuanced understanding of the relationship between a national product (coffee) and gastronomy. Moreover, incorporating the…
Artist residencies as specialist accommodation: cultural entrepreneurship during the COVID-19 pandemic
Konstantinos Andriotis, Pavlos ParaskevaidisArtist residencies comprise a unique accommodation type and a form of cultural entrepreneurship which remains overlooked from a hospitality perspective. This exploratory…
Data mining to reposition a religious tourist destination in COVID-19
Natalia Vila-Lopez, Ines Kuster-BoludaThe positioning of a tourism destination can easily change due to external uncontrolled factors, such as a pandemic. In this scene, the purpose of this study can be…
Assessing brand performance consistency from consumer-generated media: the US hotel industry
Miyoung Jeong, Hyejo Hailey Shin, Minwoo Lee, Jongseo LeeGiven the importance of performance consistency of chain hotels in customers’ decision-making and service evaluation, this study aims to explore how consistently chain…
A systematic review of trust in sharing accommodation: progress and prospects from the multistakeholder perspective
Xiaoxiao Song, Huimin Gu, Yunpeng Li, Weijiao YeTrust has emerged as a crucial research topic in the sharing economy. However, scholarship on trust in sharing accommodation remains limited. By using stakeholder theory…
Professional identity, passion and career change during the pandemic: comparing nascent and experienced hospitality professionals
Chun-Chu (Bamboo) Chen, Frank C. Tsai, Hsiangting Shatina ChenGiven that the recovery of the hospitality industry is hampered by worker shortages resulting from the loss of talents during the ongoing pandemic, the purpose of this…
Outcomes of servant leadership among flight attendants: test of parallel and serial multiple mediating effects
Taegoo Terry Kim, Osman M. KaratepeThis paper aims to examine the parallel and serial multiple mediating effects of job insecurity (JIS) and occupational self-efficacy (OSE) in the association between…
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention
Hhye Won Shin, Sungsik Yoon, Shinyong Jung, Alei FanDrawing on the social exchange theory, stakeholder theory and extended theory of reasoned action, this study aims to investigate how consumers view the economic and…
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles
Ibrahim Alnawas, Amr Al Khateeb, Allam Abu Farha, Nelson Oly NdubisiThe purpose of this study is to examine the effect of service failure severity on brand forgiveness and to investigate the moderating effects of interpersonal attachment…
Platform-centric vs. multi-party service failure: an examination of consumers’ negative word of mouth about sharing economy platforms
Laurie Wu, Stephanie Q. Liu, Shihan (David) Ma, Lydia HanksThis paper aims to identify platform-centric versus multiparty service failure on sharing economy platforms via topic modeling analysis of consumers’ negative online…
Does change in the scoring system impact service evaluation? Evidence from Booking.com
Jong Min Kim, Jiahao Liu, Salman YousafIn September 2019, Booking.com changed from the smiley-based scoring system (2.5–10) to the purely 10-point evaluation system (1–10). The smiley-based service evaluation…
A reflection of greenwashing practices in the hospitality industry: a scoping review
Salman Majeed, Woo Gon KimThis review aims to put forth a conceptual understanding of greenwashing. It also identifies the antecedents and consequences of customer perceptions of greenwashing in…
Do efforts to address safety pay off? Evidence from the sharing economy in the post–pandemic world
Rui Qi, Han ChenApplying the value creation of corporate social responsibility (CSR), this study aims to investigate the direct effect of preventive measures in the postpandemic world on…
How and when does leader humility promote followers’ proactive customer service performance?
Yan Peng, Jian Tian, Xing Zhou, Lunwen WuThis study aims to examine how and when leader humility influences subordinates’ proactive customer service performance (PCSP). Drawing upon the conservation of resources…
Killing the service fire: leader aggressive humour undermines hospitality employees’ proactive customer service performance
Zhuanzhuan Sun, Yanzhen He, Xiao-Xiao Liu, Yijiao YeDrawing on research on organisation-based self-esteem (OBSE) and self-consistency theory, this study aims to investigate whether, how and when leader aggressive humour…
The greater the incentives, the better the effect? Interactive moderating effects on the relationship between green motivation and green creativity
Jingyan Liu, Jiaman LiuThis study aims to address the gap in hospitality and tourism (H&T) research concerning green creativity (GC) and seeks to identify the ways in which the interaction…
Research on the relationship between wellness tourism experiencescape and revisit intention: a chain mediation model
Kaung-Hwa Chen, Leo Huang, Ying YeThis study aims to construct a scale for measuring the spa hotel experiencescape in wellness tourism, clarify the mechanism through which wellness tourism experiencescape…
Memorable dining experiences amidst the COVID-19 pandemic
Forest Ma, Robin B. DiPietro, Jing Li, Kimberly J. HarrisThis study aims to investigate the effects of memorable dining experiences (MDEs) in the USA during the COVID-19 pandemic.
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions
Soomin Shin, Meehee ChoAlthough much empirical literature confirmed the foodservice industry’s significant impact on the environment, little scholarly attention has been paid to how restaurants…
An exploratory investigation of technology-assisted dining experiences from the consumer perspective
Qiushi Gu, Minglong Li, Songshan (Sam) HuangThe use of modern technologies in restaurants has become a trend. For food and beverage services, embracing new technologies helps solve the dilemmas of increasing labor…
Structural networks and dyadic negotiations in tourism destination ecosystems
Håvard Ness, Jarle Aarstad, Sven Arne HauglandThis study aims to investigate how and to what extent structural network properties affect dyadic negotiation behavior in tourism destination ecosystems. Specifically…
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion
Murat Yeşiltaş, Hasan Evrim Arici, Ümit SormazThis study aims to examine how perceived overqualification (POQ) influences employee knowledge hiding (KH) behaviors. This study further investigates the mediating effect…
The transformative virtual experience paradigm: the case of Airbnb’s online experience
IpKin Anthony Wong, Mengwei Vivienne Lu, Shuyi Lin, Zhiwei (CJ) LinThis research paper aims to explore Airbnb’s online experience initiative, which has sparked a new wave of virtual tourism to improvise a large assortment of experiential…
The importance of knowledge management in gastronomy: a chef’s future career, the next generations of chefs and trends
Alessandro Bressan, Abel Duarte Alonso, Oanh Thi Kim Vu, Luong Ngoc Tran, Thanh Duc TranThe purpose of this study is to shed new light on empirical and conceptual aspects related to chefs’ careers and the hospitality sector. The study examines how the future…
Modeling tourists’ preference between hotels and peer-to-peer (P2P) sharing accommodation: a pre- and post-COVID-19 comparison
Shun Ye, Sut Ieng Lei, Xiaoyou Zhao, Lin Zhu, Rob LawWith the rapid development of sharing economy, travelers are facing choices between conventional hotels and the peer-to-peer sharing accommodation in urban tourism. The…
All without leaving home: building a conceptual model of virtual tourism experiences
Wenqi Wei, Melissa A. Baker, Irem OnderThis study aims to use mixed methods to create a new conceptual framework to understand the unique characteristics of virtual tourism experiences (VTE), which has not been…
A holistic assessment of eWOM management effectiveness with agent-based modeling
Ye Zhang, Jie Gao, Anil Bilgihan, Melanie LorenzHospitality businesses have been challenged to pick fitting electronic word-of-mouth (eWOM) management strategies, yet accurate return on investment assessments and…
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective
Xuan-Mei Cheng, Yijing Lyu, Yijiao YeDrawing on conservation of resources (COR) theory, this study aims to explore how perceived organizational exploitation affects hospitality employees’ extra-role customer…
Fostering customer loyalty across countries in hospitality and tourism: a meta-analysis of cultural values as moderators
Xiaoxiao Qi, Da Shi, Zixuan Huang, Wen ChangThis study aims to meta-analyze the moderating roles of Hofstede’s four cultural values in the antecedent–tourist loyalty link.
Examining tour guide humor as a driver of tourists’ positive word of mouth: a comprehensive mediation model
Tianyu Fu, Shuhao Li, Jie XU, Min Liu, Guofu ChenTour guides often use humor to entertain tourists, but the process of tour guide humor (TGH) affecting tourists’ positive word of mouth (PWOM) remains unclear. To fill the…
Gig workers’ self-protective behaviour against legal risks: an application of protection motivation theory
Wai Ching Wilson Au, Nelson K.F. TsangGiven the illegal nature of the gig economy in some cities, this study aims to draw on protection motivation theory to examine the formation of Uber drivers…
Social CRM: linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Anam Afaq, Loveleen Gaur, Gurmeet SinghSocial customer relationship management (SCRM) is an evolving strategy gaining prominence in the hotel industry by cultivating new, improved relationships through engaging…
Perceived barriers and negotiation of using peer-to-peer accommodation by Chinese consumers in the COVID-19 context
Zhiyong Li, Jiahui Huang, Songshan (Sam) Huang, Dan HuangThis study aims to understand Chinese consumers’ perceived barriers to using peer-to-peer (P2P) accommodation before and after the outbreak of COVID-19 and the negotiation…
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation
Yang Yang, Lan Jiang, Yawei WangMore hotels are beginning to embrace green practices given increasing awareness of sustainable development. The purpose of this study is to examine factors contributing to…
Can inconsistent media coverage increase hotel survival? The bright side of controversy
Kai-Qi Yuan, Hui Li, Sai Liang, Qian-Xia ChenThe impact of a mixture of positive and negative media coverage on long-run hotel survival remains unknown. This paper aims to investigate how the mixed positive and…
Effects of customers’ perceived risks of sharing economy on self-protective behavior toward COVID-19
Hyejo Hailey Shin, Miyoung Jeong, Natalia Zapata-Cuervo, Maricela Isabel Montes Guerra, Mi-Hea Cho, Yensoon KimThis study aims to investigate how customers’ perceived risks of sharing economy (SE) affect their self-protective behaviors when using SE, leading to their future…
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability
Jing Li, Kevin Kam Fung So, Simon HudsonGuided by memory-dominant logic, this study aims to examine how Airbnb experiences (i.e. home benefits, social interaction and authenticity) lead to memorability, which…
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs
Stefan Jooss, Julia Lenz, Ralf BurbachThis paper aims to unpack how small and medium-sized enterprises (SMEs) can operationalise coopetition in talent management, addressing ongoing talent shortages in the…
How do consumers select between hotels and Airbnb? A hierarchy of importance in accommodation choice
Makarand Amrish Mody, Sean Jung, Tarik Dogru, Courtney SuessThe purpose of this study is to examine the impact of key decision-making attributes on consumers’ choice of accommodation among and between hotels and Airbnb.
Peer-to-peer accommodation amid COVID-19: the effects of Airbnb cleanliness information on guests’ trust and behavioral intentions
Maksim Godovykh, Robin M. Back, Diego Bufquin, Carissa Baker, Jeong-Yeol ParkThis study aims to explore the influence of different types of cleanliness information provided on the Airbnb platform (hosts’ sanitation labels, Airbnb cleaning protocol…
Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory
Khaoula Akdim, Daniel Belanche, Marta FlaviánBuilding on both the uncanny valley and construal level theories, the analyses detailed in this paper aims to address customers’ explicit and implicit attitudes toward…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus
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