International Journal of Contemporary Hospitality Management
Issue(s) available: 239 – From Volume: 1 Issue: 1, to Volume: 33 Issue: 9
Volume 33
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Issue 9 2021 Competitive Productivity (CP) as Competitive Strategy for Hospitality, Tourism and Airline Businesses
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Issue 8 2021
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Issue 5 2021
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Issue 4 2021
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Issue 3 2021
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Issue 2 2021
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Issue 1 2021
Volume 32
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Issue 12 2020
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Issue 11 2020
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Issue 10 2020
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Issue 9 2020
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Issue 8 2020
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Issue 7 2020
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Issue 5 2020
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Issue 3 2020
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Issue 2 2020
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Issue 1 2020
Volume 31
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Issue 12 2019
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Issue 9 2019
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Issue 8 2019
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Issue 7 2019
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Issue 5 2019
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Issue 4 2019
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Issue 3 2019
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Issue 2 2019
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Issue 1 2019
Volume 30
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Issue 12 2018
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Issue 10 2018
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Issue 9 2018
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Issue 8 2018
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Issue 7 2018
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Issue 5 2018
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Issue 3 2018
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Issue 2 2018
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Issue 1 2018
Volume 29
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Issue 12 2017
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Issue 11 2017
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Issue 10 2017
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Issue 8 2017
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Issue 7 2017
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Issue 6 2017
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Issue 5 2017
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Issue 4 2017
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Issue 1 2017
Volume 28
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Issue 12 2016
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Issue 11 2016
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Issue 10 2016
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Issue 9 2016
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Issue 8 2016
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Issue 7 2016
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Issue 5 2016
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Issue 4 2016
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Issue 3 2016
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Issue 2 2016
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Issue 1 2016
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 21
Volume 20
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Issue 7 2008 What are the contemporary human resource issues for talent management in hospitality and tourism
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Issue 6 2008
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Issue 5 2008 What are the practical and psychological barriers to HACCP in the hospitality industry and how have they been overcome
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Issue 4 2008
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Issue 3 2008 How should Niagara region respond to the challenges it faces and find solutions to preserve and develop its tourism industry
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Issue 2 2008
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Issue 1 2008
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Volume 2
Volume 1
Creativity in the hospitality and tourism industry: a meta-analysis
Xi Ouyang, Zhiqiang Liu, Chenglin GuiUnderpinned by the ability–motivation–opportunity framework, this paper aims to establish a framework of employee creativity antecedents in the hospitality and tourism…
The thematic evolution of customer engagement research: a comparative systematic review and bibliometric analysis
Kevin Kam Fung So, Hyunsu Kim, Ceridwyn KingThis study aims to serve as an important resource for customer engagement (CE) researchers by presenting a comprehensive, up-to-date and objective assessment of the status…
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case
Catarina Martins, Clara Bento Vaz, Jorge Manuel Afonso AlvesPortugal has been experiencing a continuous growth in tourism activity, with hospitality industry as one of the main tourism sectors. Therefore, the assessment of hotel…
Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust
Fei Hao, Kaye Kye-Sung ChonDraws from the equity theory and customer equity literature, this study aims to argue that the implementation of contactless service as an innovative service design in the…
Determinants of instant messaging use for communication with hotels: a policy-capturing study
Sut Ieng Lei, Ksenia Kirillova, Dan Wang, Chuan XiaoMobile instant messaging (IM) has been increasingly adopted by hotels to communicate with customers. This study aims to explore communication between hotels and customers…
Empowering leadership in hospitality and tourism management: a systematic literature review
Giang Hoang, Elisabeth Wilson-Evered, Leonie Lockstone-Binney, Tuan Trong LuuThis study aims to review the empirical studies on empowering leadership in hospitality and tourism and proposes an associated research agenda.
Employee perceptions of wellness programs in the hospitality industry
Susan Varga, Trishna G. Mistry, Faizan Ali, Cihan CobanogluThis study aims to examine the impacts of employee wellness programs on employee and organizational outcomes in the hospitality industry.
Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor
Mengying Zhang, Dogan Gursoy, Zhangyao Zhu, Si ShiThis study aims to investigate the impact of both physical and personality-related anthropomorphic features of an artificial intelligence service robot on the cognitive…
A recipe for sustainable development: assessing transition of commercial foodservices towards the goal of the triple bottom line sustainability
Hien Thu Bui, Viachaslau FilimonauThis study aims to critically evaluate the factual triple bottom line (TBL) sustainability performance of commercial foodservices as featured in peer-reviewed academic…
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots
Jano Jiménez-Barreto, Natalia Rubio, Sebastian MolinilloDrawing on the self-determination theory, the assemblage theory and customer experience literature, this paper aims to develop a framework to understand motivational…
Hospitality employees’ emotions in the workplace: a systematic review of recent literature
YooHee Hwang, Xiaolin (Crystal) Shi, Xingyu WangThis systematic review synthesizes the recent literature (2010–2020) on hospitality employees’ emotions, affect and moods. This study has three objectives: to clarify the…
Corporate social responsibility (CSR), ethical climate and pride in membership moderated by casino dealers’ customer orientation
Martin Yongho Hyun, Lisa Gao, Seoki LeeThis study aims to develop a theoretical framework that specifies how corporate social responsibility (CSR) and ethical climate (ETHIC) affect pride in membership (PRIDE)…
Making memories: a consumer-based model of authenticity applied to living history sites
Muhammet Kesgin, Babak Taheri, Rajendran S. Murthy, Juilee Decker, Martin Joseph GannonUnderpinned by the consumer-based model of authenticity (CBA), this study aims to investigate whether leisure involvement, object-based and existential authenticity, host…
Constructing meanings of luxury in Airbnb
Anna Farmaki, Elena Spanou, Prokopis ChristouFollowing Airbnb’s recent turn to the luxury market, this paper aims to explore how Airbnb hosts construct meanings of luxury as enacted in their hosting practices.
Building resilience for food service businesses in times of crisis: a Four-F action plan
Ananya Bhattacharya, Ambika Zutshi, Ali BavikThis paper aims to propose a “Four-F (finding facts, fostering alternates, fulfilling implementation and feasibility testing)” action plan to global food service…
Green human resource management, perceived green organizational support and their effects on hotel employees’ behavioral outcomes
Mohammed Aboramadan, Osman M. KaratepeThis paper aims to propose a research model that explores perceived green organizational support (OS) as a mediator of the effect of green human resource management (GHRM…
Using social distancing technology in hotels: a social exchange perspective
Cristian Morosan, Agnes DeFrancoAs social distancing procedures can be facilitated by various hotel technologies, the purpose of this paper is to investigate the extent to which consumers develop…
Developing faithful stewardship for environment through green HRM
Umair Ahmed, Waheed Ali Umrani, Amna Yousaf, Muhammad Athar Siddiqui, Munwar Hussain PahiThis paper aims to assess the nexus between green human resource management (GHRM) practices, green culture, environmental responsibility and environmental performance (EP).
Mobile payment technology in hospitality and tourism: a critical review through the lens of demand, supply and policy
Nancy Tsz Yin Cheng, Lawrence Hoc Nang Fong, Rob LawThis study aims to offer a comprehensive review of mobile payment (m-payment) research in hospitality and tourism.
Does family matter? The moderating role of family involvement on the relationship between CSR and firm performance
Jihwan Yeon, Michael S. Lin, Seoki Lee, Amit SharmaThe purpose of this study is to investigate the moderating role of family involvement on the corporate social responsibility (CSR)-firm performance (FP) relationship in…
Listing popularity on the peer-to-peer accommodation platform: the heuristic-systematic and uncertainty reduction perspectives
Ruihe Yan, Kem Zikun Zhang, Xiang GongListing popularity indicates the public’s interest in a listing on peer-to-peer (P2P) accommodation platforms. Although listing popularity is crucial to the survival and…
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior
Jean-Éric Pelet, Erhard Lick, Basma TaiebThis study bridges the gap between sensory marketing and the use of the internet of things (IoT) in upscale hotels. This paper aims to investigate how stimulating guests…
A wearable technology solution and research agenda for housekeeper safety and health
Cynthia Mejia, Katherine Ciarlante, Kinjal ChhedaAdopting an interdisciplinary perspective, the purpose of this paper was to posit an industry-wide technological intervention for hotel housekeeper safety and health…
Sense of calling, emotional exhaustion and their effects on hotel employees’ green and non-green work outcomes
Osman M. Karatepe, Hamed Rezapouraghdam, Rahelel HassanniaDrawing on the self-determination and conservation of resources theories, as well as the transactional theory of stress, this paper aims to develop and empirically test a…
Willingness-to-pay for robot-delivered tourism and hospitality services – an exploratory study
Stanislav Ivanov, Craig WebsterThis paper aims to investigate potential consumers’ willingness to pay for robot-delivered services in travel, tourism and hospitality, and the factors that shape their…
The effect of paradoxical leadership on extra-role service in the hospitality industry
Elisa Rescalvo-Martin, Leopoldo Gutierrez-Gutierrez, Francisco Javier Llorens-MontesThis study aims to examine the influence of paradoxical leadership (PLSH) on the extra-role service behavior of frontline employees. It analyzes not only direct but also…
Employee perceptions of hotel CSR activities during the COVID-19 pandemic
Miju Choi, Youngjoon ChoiThis study aims to adopt Carroll’s corporate social responsibility (CSR) pyramid framework as a theoretical lens for examining employee perspectives on South Korean hotels…
Sustainability and green practices: the role of stakeholder power in fast-food franchise chains
Rozenn Perrigot, Anna Watson, Olufunmilola (Lola) DadaThis paper aims to explore how the power of salient stakeholders involved in the green waste management of franchise chains can impact the ability of the chains to change…
Customer mistreatment and employee customer-focused voice: the bright and dark sides of felt trust
Yung-Kuei Huang, Linchi KwokThis study aims to assess a moderated-mediation model to account for the relationship between customer mistreatment and frontline hotel employees’ customer-focused voice…
Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics
Marcello Mariani, Matteo BorghiThis paper aims to analyze if and to what extent mechanical artificial intelligence (AI)-embedded in hotel service robots-influences customers’ evaluation of AI-enabled…
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
Jaime Romero, Nora LadoCOVID-19 is expected to enhance hospitality robotization because frontline robots facilitate social distancing, lowering contagion risk. Investing in frontline robots…
Perceived unfairness of revenue management pricing: developing a measurement scale in the context of hospitality
Sourou Meatchi, Sandra Camus, Danielle Lecointre-EricksonThis paper aims to offer a multi-dimensional scale for measuring the concept of perceived unfairness of revenue management pricing (RMP) in the context of hospitality.
A comparison between chatbot and human service: customer perception and reuse intention
Sut Ieng Lei, Haili Shen, Shun YeChatbot users’ communication experience with disembodied conversational agents was compared with instant messaging (IM) users’ communication experience with human…
Risk, crisis and disaster management in hospitality and tourism: a comparative review
Brent W. Ritchie, Yawei JiangThis paper aims to summarize the current state of research on risk, crisis and disaster management in the generic field, and in tourism and hospitality. It identifies key…
Revisiting customer loyalty toward mobile e-commerce in the hospitality industry: does brand viscosity matter?
Jialin Snow Wu, Shun Ye, Chen Jerry Zheng, Rob LawTo better understand how to retain hospitality customers in the fierce competition among mobile applications, this study aims to propose and empirically validates an…
The after-shock effects of high-performers turnover in hotel industry: a multi-level study
Ali Nawaz Khan, Naseer Abbas Khan, Ali Ahmad BodlaHigh-performing employees are a hotel’s most important asset: they care for what they do, go beyond and beyond the scope of duty and continually strive to do better. The…
Idiosyncratic deals and occupational well-being in the hospitality industry: the mediating role of organization-based self-esteem
Ning Sun, Haiyan Song, Hui LiThis paper aims to investigate how different types of idiosyncratic deals (i-deals) in the hospitality industry enhance occupational well-being (OWB) through…
Hospitality and host–guest paradigm in China: a rejoinder to Chen
Changlong QiThis rejoinder aims to critique some of the perspectives in Chen’s (2018) study on hospitality and host–guest paradigm in China.
Exploring persuasive sales techniques to improve customer acceptance of sustainable but unfamiliar menu in restaurants
Chris He Cai, Anni Ding, Tiffany Shin LegendreAlthough restauranteurs hope to incorporate offal or variety meat, in the menu as an attempt to reduce food waste, adopting these ingredients is still challenging due to…
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda
Loveleen Gaur, Anam Afaq, Gurmeet Singh, Yogesh Kumar DwivediThe hospitality industry experienced an unanticipated challenge from the COVID-19 pandemic. However, research in this area is scarce. Accordingly, this study aims to…
Consequences of employee personality in the hospitality context: a systematic review and meta-analysis
Tin Doan, Pattamol Kanjanakan, Dan Zhu, Peter B. KimPersonality provides a critical perspective for human resource managers on differences between employees. This study aims to systematically and meta-analytically…
Fire in the belly: the impact of despotic leadership on employees work-related outcomes in the hospitality setting
Belal Albashiti, Zeeshan Hamid, Mohammed AboramadanBuilding on conservation of resources theory and unfolding theory of turnover, this paper aims to propose a model of the effects of despotic leadership on employees’ job…
Envy climate and group performance in full-service hotels: the roles of intragroup relationship conflict and competitive climate
Wen Wu, Dan Ni, Shaoxue Wu, Lu Lu, Xijing Zhang, Shengyue HaoThe extant literature mainly focuses on the antecedents and outcomes of envy at the individual level. Workgroups have become ideal units for research on envy given the…
RoomTetris in room committing: why the role of minimum-length-of-stay requirements should be revisited
Roberto Battiti, Mauro Brunato, Filippo BattitiThis study aims to analyze how different room-committing practices affect the occupancy and profitability of hotels and it critically reviews the role of…
Robot vs human: expectations, performances and gaps in off-premise restaurant service modes
Karen Byrd, Alei Fan, EunSol Her, Yiran Liu, Barbara Almanza, Stephen LeitchOff-premise restaurant service has a new addition – food delivery robots. This new technology and off-premise service, in general, has received little research attention…
Spicing up hospitality service encounters: the case of Pepper™
Aarni Tuomi, Iis P. Tussyadiah, Paul HannaThis paper aims to explore the implications of integrating humanoid service robots into hospitality service encounters by evaluating two service prototypes using Softbank…
Stand by me: analyzing the tourist–intelligent voice assistant relationship quality
Sandra Maria Correia Loureiro, Arnold Japutra, Sebastian Molinillo, Ricardo Godinho BilroThis paper aims to explore tourist perceived value and attachment to intelligent voice assistants (IVAs) as antecedents of the quality of the human–IVA relationship in the…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus
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