The Electronic Word-of-Mouth (eWOM) Focusing Studies on Tourism Research
Online Reputation Management in Destination and Hospitality
ISBN: 978-1-80382-376-8, eISBN: 978-1-80382-375-1
Publication date: 9 February 2023
Interest in the Electronic Word-of-Mouth (eWOM) in connection with tourism is constantly growing not only among consumers but also among theoreticians. Therefore, the objective of this chapter is to provide an overview of studies that focus on eWOM in the tourism sector using the snowball method. The article is based on a review of the literature of 60 studies that focus not only on consumer behavior in tourism and the impact of eWOM on tourism supply but also on the impact of hotel managers' responses to other consumer behavior and tourism companies. The results of the studies show that eWOM has a significant impact not only on consumer behavior but also on tourism supply. Manager responses can also strongly affect other consumer behavior in decision-making. When eWOM is distributed, consumers are influenced by their emotions, motives, and also by the websites to which they have decided to contribute. The chapter proposes further research areas for different authors.
Medeková, K., Pompurová, K. and Šimočková, I. (2023), "The Electronic Word-of-Mouth (eWOM) Focusing Studies on Tourism Research", Rialti, R., Kvítková, Z. and Makovník, T. (Ed.) Online Reputation Management in Destination and Hospitality, Emerald Publishing Limited, Bingley, pp. 29-49. https://doi.org/10.1108/978-1-80382-375-120231002
Emerald Publishing Limited
Copyright © 2023 Kristína Medeková, Kristína Pompurová and Ivana Šimočková. Published under exclusive licence by Emerald Publishing Limited