Different or alike?

Xander Lub (Hospitality Business School, Saxion University of Applied Sciences, Deventer, The Netherlands and Department of Human Resources Studies, Tilburg University, Tilburg, The Netherlands)
Marije Nije Bijvank (Hospitality Business School, Saxion University of Applied Sciences, Deventer, The Netherlands)
P. Matthijs Bal (Department of Work and Organizational Psychology, Erasmus University, Rotterdam, The Netherlands)
Rob Blomme (Center for Leadership and Personal Development, Nyenrode University, Breukelen, The Netherlands)
René Schalk (Department of Human Resources Studies, Tilburg University, Tilburg, The Netherlands)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Publication date: 25 May 2012

Abstract

Purpose

This study aims to explore generational differences in the psychological contract of hospitality employees and work outcomes such as commitment and turnover intention.

Design/methodology/approach

Data were collected in 20 hotels (n=359) from a four‐star hotel chain in The Netherlands using a self‐administered questionnaire. Data were analysed using MANOVA and post‐hoc analysis.

Findings

Findings suggest that opportunities for development and challenge, variation and responsibility are more important to younger generations of hospitality workers. Generation X placed high value on work‐life balance, autonomy and job security. No differences were found for work atmosphere, salary and task description. Significantly lower commitment and higher turnover intention was also found for Generation Y.

Practical implications

The findings provide insight into generational differences in expectations that hospitality workers have of their employers. This helps managers in developing management styles as well as human resource policy to better address these expectations.

Originality/value

This study is one of the first to explore the psychological contract in a hospitality context and contributes empirical evidence to the body of knowledge on generational differences.

Keywords

Citation

Xander Lub, Marije Nije Bijvank, P. Matthijs Bal, Rob Blomme and René Schalk (2012) "Different or alike?", International Journal of Contemporary Hospitality Management, Vol. 24 No. 4, pp. 553-573

Download as .RIS

DOI

: https://doi.org/10.1108/09596111211226824

Publisher

:

Emerald Group Publishing Limited

Copyright © 2012, Emerald Group Publishing Limited

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