The concept of “client” from a process consultation perspective

Edgar H. Schein (MIT Sloan School of Management, Cambridge, Massachusetts, USA)

Journal of Organizational Change Management

ISSN: 0953-4814

Publication date: 1 June 1997


Defines the different categories of client that a consultant must deal with and the levels of intervention that must be considered in relation to client types. Examines the principles of process consultation that must be observed in any client relationship. These principles show how process consultation as a form of helping differs from other kinds of consultation. Argues that every consultant needs to be able to play the process consultation role.



Schein, E. (1997), "The concept of “client” from a process consultation perspective", Journal of Organizational Change Management, Vol. 10 No. 3, pp. 202-216.

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Copyright © 1997, MCB UP Limited

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