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Perceptions of quality of feedback in organizations: Characteristics, determinants, outcomes of feedback, and possibilities for improvement: introduction to a special issue

Regina H. Mulder (Institute of Educational Science, University of Regensburg, Regensburg, Germany)
Andrea D. Ellinger (Department of Human Resource Development and Technology, The University of Texas at Tyler, Tyler, Texas, USA)

European Journal of Training and Development

ISSN: 2046-9012

Article publication date: 25 January 2013

Abstract

Purpose

The purpose of this paper is to overview the state of research on feedback and aspects of feedback that have been under-researched in the scholarly literature, particularly involving the theme of quality of the feedback. The paper seeks to draw on the existing literature, to develop a conceptual framework that identifies important aspects associated with quality of feedback that the articles in this special issue uniquely address.

Design/methodology/approach

This is a conceptual article that presents the results of an analysis of the feedback research literature and offers an abbreviated overview of it. It also develops a conceptual model that illustrates the complexity of the feedback process and identifies gaps that exist in the literature which the contributions of this special issue address.

Findings

The provision of feedback is critical to individuals ' learning and performance improvement in the context of their work. Coupled with the provision of feedback is the importance and need for high quality feedback. The quality of feedback and factors that influence it are the central themes of this issue.

Originality/value

This paper introduces this special issue on “Perceptions of quality of feedback in organizations: characteristics, determinants, outcomes of feedback, and possibilities for improvement” by overviewing the concepts associated with feedback and feedback seeking and developing a conceptual model that highlights the complexity of the feedback process. It also identifies existing gaps in the knowledge base that the contributions within this special issue address.

Keywords

Acknowledgements

The special issue Editors would like to thank the contributors, guest reviewers, Editor and editorial team of EJTD for all of their efforts to make this special issue possible.

Citation

H. Mulder, R. and D. Ellinger, A. (2013), "Perceptions of quality of feedback in organizations: Characteristics, determinants, outcomes of feedback, and possibilities for improvement: introduction to a special issue", European Journal of Training and Development, Vol. 37 No. 1, pp. 4-23. https://doi.org/10.1108/03090591311293266

Publisher

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Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited