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The authors draw on their considerable experience in writing and using case studies both in the UK and abroad to explain the potential benefits of using the case study method in management teaching. In this, the first of two articles on the subject, they elaborate on the potential benefits of using the case study method but also the ways in which the method can be misused. They go on to explain how case studies can be used effectively in developing management skills. In the second article they will deal with the topics of writing case studies, their use in assessment and cross‐cultural issues in using case studies. Details of the on‐line access to over 40 management case studies and exercises, with supporting teaching notes, are contained in the 5th edition of their book Skills of Management (http://thomsonlearning. co.uk).

The purpose of this paper is to examine the use of simulators as pedagogical complements to traditional case studies. The research performs experiments with a case and its accompanying simulator to assess the additional learning attained by the use of a case with its simulator as compared to using the case alone. The paper also describes the development and proposed use of cases and simulators combined.

The paper describes the development of one companion simulators, it outlines its proposed use, and it shows the results of an experiment to assess marginal learning with the simulator.

The research finds that simulators increase the understanding of subjects when used to support a case study. Students and teachers perceive the use of companion simulators as valuable.

The research provides ground for developing a new generation of case studies in which the traditional case is enhanced and augmented by simulators developed for one particular case and intended to be used only with that case.

This research has practical implications in how management is taught and learned.

The paper has implications in terms of possible changes that can be introduced to the teaching of management in business schools.

This research provides one of the few extant assessments of the learning that can be attained with the use of simulators in management education. The research proposes the creation of a new entity, the “Case+Sim” that draws on the traditional strengths of managerial case studies to be used in educating managers, but complements the case studies with simulators, which provide an added value in permitting students to test their thinking using a realistic interactive learning environment.

The purpose of this paper is to propose a decision support system (DSS) that stabilizes the flow of fixtures in manufacturing systems. The proposed DSS assists decision-makers to reuse or adapt the available fixtures or to manufacture new fixtures depending upon the similarity between the past and new cases. It considers the cost effectiveness of the proposed decision when an adaptation decision is passed.

The research problem is addressed by integrating case-based reasoning, rule-based reasoning and fuzzy set theory. Cases are represented using an object-oriented (OO) approach to characterize them by their feature vectors. The fuzzy analytic hierarchy process (FAHP) and the inverse of weighted Euclidean distance measure are applied for case retrieval. A machining operation is illustrated as a computational example to demonstrate the applicability of the proposed DSS.

The problems of fixture assignment and control have not been well-addressed in the past, although fixture management is one of the complex problems in manufacturing. The proposed DSS is a promising approach to address such kinds of problems using the three components of an artificial intelligence and FAHP.

Although the DSS is tested in a laboratory environment using a numerical example, it has not been validated in real industrial systems.

The DSS is proposed in terms of simple rules and equations. This implies that it is not complex for software development and implementation. The illustrated numerical example indicates that the proposed DSS can be implemented in the real-world.

Demand-driven fixture retrieval and manufacture to assign the right fixtures to planned part-orders using an intelligent DSS is the main contribution. It provides special consideration for the adaptation of the available fixtures in a system.

This paper aims to propose an intelligent system that serves as a cost estimator when new part orders are received from customers.

The methodologies applied in this study were case-based reasoning (CBR), analytic hierarchy process, rule-based reasoning and fuzzy set theory for case retrieval. The retrieved cases were revised using parametric and feature-based cost estimation techniques. Cases were represented using an object-oriented (OO) approach to characterize them in n-dimensional Euclidean vector space.

The proposed cost estimator retrieves historical cases that have the most similar cost estimates to the current new orders. Further, it revises the retrieved cost estimates based on attribute differences between new and retrieved cases using parametric and feature-based cost estimation techniques.

The proposed system was illustrated using a numerical example by considering different lathe machine operations in a computer-based laboratory environment; however, its applicability was not validated in industrial situations.

Different intelligent methods were proposed in the past; however, the combination of fuzzy CBR, parametric and feature-oriented methods was not addressed in product cost estimation problems.

The purpose of this paper is to provide a framework for understanding value‐added and abuse prevention activities in business processes.

The paper considers business processes as a regulation mechanism that an organization uses to survive and flourish in its environment. It proposes a theoretical framework based on the concept of homeostasis, the maintenance of identity in a changing world. In this framework the paper classifies business processes into three levels (strategic, operational, regulative) and analyse the relationships between these three levels. Based on this framework, the paper extends the “Use and Misuse Cases” technique to support modelling of value‐added and abuse prevention activities.

The main finding is the importance of considering business processes as regulation mechanisms. Traditionally, business processes are analysed through the goals they are designed to achieve. This paper analyses what the organization aims at maintaining. This makes it possible to explicitly model the potential abuses (threats) to business processes and their associated corrective measures (regulative processes).

Use of this framework enables process designers to explicitly model abuse prevention activities, even though they are traditionally considered as not participating in customer value creation. This should lead to better‐fitting business processes.

The framework is useful because it provides a theoretical justification for the value creation and abuse prevention activities that can be found in business processes. The three levels that we use to analyse business processes (strategic, operational and regulative) constitute an innovation in business process modelling where only two levels (strategic and operational) have been considered thus far. Few, if any, business process theoretical frameworks provide this kind of rationale for abuse prevention activities.

Because the food service industry is more dependent on customer contact and human resources than other industries, it is crucial to understand the factors influencing employee job satisfaction to ensure that employees provide satisfactory service to customers. However, few studies have incorporated employee reviews of job portals into their research. Many job seekers tend to trust company reviews posted by employees on job portals based on the information provided by the company itself. Thus, this study utilized company reviews and job satisfaction ratings from employees in the food service industry on a job portal site, Job Planet, to conduct mixed-method research.

For qualitative research, we applied the Latent Dirichlet Allocation (LDA) model to food service industry company reviews to identify 10 job satisfaction factors considered important by employees. For quantitative research, four algorithms were used to predict job satisfaction ratings: regression tree, multilayer perceptron (MLP), random forest and XGBoost. Thus, we generated predictor variables for six cases using the probability values of topics and job satisfaction ratings on a five-point scale through LDA and used them to build prediction algorithms.

The analysis showed that algorithm accuracy performed differently in each of the six cases, and overall, factors such as work-life balance and work environment have a significant impact on predicting job satisfaction ratings.

This study is significant because its methodology and results suggest a new approach based on data analysis in the field of human resources, which can contribute to the operation and planning of corporate human resources management in the future.

The purpose of this research is to establish a robust numerical framework for the calibration of macroscopic constitutive parameters, based on the analysis of polycrystalline RVEs with computational homogenisation.

This framework is composed of four building-blocks: (1) the multi-scale model, consisting of polycrystalline RVEs, where the grains are modelled with anisotropic crystal plasticity, and computational homogenisation to link the scales, (2) a set of loading cases to generate the reference responses, (3) the von Mises elasto-plastic model to be calibrated, and (4) the optimisation algorithms to solve the inverse identification problem. Several optimisation algorithms are assessed through a reference identification problem. Thereafter, different calibration strategies are tested. The accuracy of the calibrated models is evaluated by comparing their results against an FE2 model and experimental data.

In the initial tests, the LIPO optimiser performs the best. Good results accuracy is obtained with the calibrated constitutive models. The computing time needed by the FE2 simulations is 5 orders of magnitude larger, compared to the standard macroscopic simulations, demonstrating how this framework is suitable to obtain efficient micro-mechanics-informed constitutive models.

This contribution proposes a numerical framework, based on FE2 and macro-scale single element simulations, where the calibration of constitutive laws is informed by multi-scale analysis. The most efficient combination of optimisation algorithm and definition of the objective function is studied, and the robustness of the proposed approach is demonstrated by validation with both numerical and experimental data.

The paper provides an overview of research published in the innovation and operations management (IOM) literature on 15 methods for cost management in new product development, and it provides a comparison to an earlier review of the management accounting (MA) literature (Wouters & Morales, 2014).

This structured literature search covers papers published in 23 journals in IOM in the period 1990–2014.

The search yielded a sample of 208 unique papers with 275 results (one paper could refer to multiple cost management methods). The top 3 methods are modular design, component commonality, and product platforms, with 115 results (42%) together. In the MA literature, these three methods accounted for 29%, but target costing was the most researched cost management method by far (26%). Simulation is the most frequently used research method in the IOM literature, whereas this was averagely used in the MA literature; qualitative studies were the most frequently used research method in the MA literature, whereas this was averagely used in the IOM literature. We found a lot of papers presenting practical approaches or decision models as a further development of a particular cost management method, which is a clear difference from the MA literature.

This review focused on the same cost management methods, and future research could also consider other cost management methods which are likely to be more important in the IOM literature compared to the MA literature. Future research could also investigate innovative cost management practices in more detail through longitudinal case studies.

This review of research on methods for cost management published outside the MA literature provides an overview for MA researchers. It highlights key differences between both literatures in their research of the same cost management methods.

Contemporary literature reveals that, to date, the poultry livestock sector has not received sufficient research attention. This particular industry suffers from unstructured supply chain practices, lack of awareness of the implications of the sustainability concept and failure to recycle poultry wastes. The current research thus attempts to develop an integrated supply chain model in the context of poultry industry in Bangladesh. The study considers both sustainability and supply chain issues in order to incorporate them in the poultry supply chain. By placing the forward and reverse supply chains in a single framework, existing problems can be resolved to gain economic, social and environmental benefits, which will be more sustainable than the present practices.

The theoretical underpinning of this research is ‘sustainability’ and the ‘supply chain processes’ in order to examine possible improvements in the poultry production process along with waste management. The research adopts the positivist paradigm and ‘design science’ methods with the support of system dynamics (SD) and the case study methods. Initially, a mental model is developed followed by the causal loop diagram based on in-depth interviews, focus group discussions and observation techniques. The causal model helps to understand the linkages between the associated variables for each issue. Finally, the causal loop diagram is transformed into a stock and flow (quantitative) model, which is a prerequisite for SD-based simulation modelling. A decision support system (DSS) is then developed to analyse the complex decision-making process along the supply chains.

The findings reveal that integration of the supply chain can bring economic, social and environmental sustainability along with a structured production process. It is also observed that the poultry industry can apply the model outcomes in the real-life practices with minor adjustments. This present research has both theoretical and practical implications. The proposed model’s unique characteristics in mitigating the existing problems are supported by the sustainability and supply chain theories. As for practical implications, the poultry industry in Bangladesh can follow the proposed supply chain structure (as par the research model) and test various policies via simulation prior to its application. Positive outcomes of the simulation study may provide enough confidence to implement the desired changes within the industry and their supply chain networks.

In every industry there are resources. Some are moving, others more fixed; some are technical, others social. People working with the resources, for example, as buyers or sellers, or users or producers, may not make much notice of them. A product sells. A facility functions. The business relationship in which we make our money has “always” been there. However, some times this picture of order is disturbed. A user having purchased a product for decades may “suddenly” say to the producer that s/he does not appreciate the product. And a producer having received an order of a product that s/he thought was well known, may find it impossible to sell it. Such disturbances may be ignored. Or they can be used as a platform for development. In this study we investigate the latter option, theoretically and through real world data. Concerning theory we draw on the industrial network approach. We see industrial actors as part of (industrial) networks. In their activities actors use and produce resources. Moreover, the actors interact − bilaterally and multilaterally. This leads to development of resources and networks. Through “thick” descriptions of two cases we illustrate and try to understand the interactive character of resource development and how actors do business on features of resources. The cases are about a certain type of resource, a product − goat milk. The main message to industrial actors is that they should pay attention to that products can be co-created. Successful co-creation of products, moreover, may require development also of business relationships and their connections (“networking”).