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Allied Dunbar is utilising its teams to align the varied organisational functions and enhance its overall business performance. In this article the author introduces the concept of business sector management.

The purpose of this chapter is to illustrate some of the complexities and decision points that must be made while attempting to collect data on multiteam systems (MTSs).

An integration of the literature along with prior experience in collecting data on MTSs in both field and laboratory environments was used to identify a series of challenges, decision points, and mitigation strategies.

Ten challenges and corresponding decision points were identified with respect to collecting data on MTSs. Specifically, seven challenges were identified that are associated with defining the research context, two with methodology and measurement, and three related to management and analysis of the collected data. While the challenges presented here are by no means the only challenges and considerations, they are some of the more frequent ones.

Provision of a series of challenges, considerations, and decision points with regard to collecting data on MTSs. Specifically, touched upon are those challenges and corresponding decision points associated with defining the research context, methodology and measurement, and data management and analysis.

Addresses how organizations are approaching Business process management. Following interviews in “leading edge” organizations, qualitative analysis has revealed key themes which may help inform others at an earlier stage in developing their approach to business process management. Presents research propositions, based on these themes, and on a categorization of business processes into operational, support, direction setting and managerial processes. There are implications for operations management in both the probable order of addressing these process categories and in the applicability of techniques and concepts from operations management.

The purpose of this mapping study has been performed to identify, critically analyze and synthesize research performed in the area of software engineering teams. Teams, in a general sense, have been studied extensively. But the distinctive processes that need to be executed effectively and efficiently in software engineering require a better understanding of current software engineering team research.

In this work, software engineering team publications were analyzed and the key findings of each paper that met our search inclusion criteria were synthesized. In addition, a keyword content analysis was performed to create a taxonomy to categorize each paper and evaluate the state of software engineering team research.

In software engineering team research, the resulting areas that are the most active are teamwork/collaboration, process/design and coordination. Clear themes of analysis have been determined to help understand how team members collaborate, factors affecting their success and interactions among all project stakeholders. In addition, themes related to tools to support team collaboration, improve the effectiveness of software engineering processes and support team coordination have been found. However, the research gaps determined from the content analysis point toward a need for more research in the area of communication and tools.

The goal of this work is to define the span of previous research in this area, create a taxonomy to categorize such research and identify open research areas to provide a clear road map for future research in the area of software engineering teams. These results, along with the key finding themes presented, will help guide future research in an area that touches all parts of the software engineering and development processes.

This chapter describes the change efforts and action research projects at a Dutch multinational which, over a period of 25 years, produced in one of its businesses a zigzag path toward collaborative leadership dynamics at the horizontal and vertical interfaces. The chapter also identifies the learning mechanisms that helped achieve this transformation. Changing the patterns at the vertical interfaces proved to be a most tricky, complex, and confusing operation. The data show that organizations need hierarchical interfaces between levels, but are hindered by the hierarchical leadership dynamics at these interfaces. The data furthermore show that competitive performance requires more than redesigning horizontal interfaces. A business can only respond with speed and flexibility to threats and opportunities in the external environment when the leadership dynamics at agility-critical vertical interfaces are also changed.

The purpose of this research was to investigate a successful company, Atlas Container Corporation, that practices the values of egalitarianism, democracy, mutuality, and transparency. Moreover, this research sought to identify the human resource policies and practices (HRPP) used to reinforce these values and create a distinctive culture.

An ethnographic approach was used to produce a case study. Interviews, observations, archives, and documents were all part of the collected data.

The HRPP were distinctively different from the normal practices in the industry. Thus, these differences appeared to explain its success.

While this case study focused only on a single organization, it provides an illustration of the importance of reflecting the organization’s culture through its HRPP, and of how they could operate synergistically for optimal impact.

This case illustrated how a company following a set of HRPP contrary to industry norms could succeed. In addition, it pinpointed some areas where HRPP either reduced costs or made the company more responsive to customer needs.

This case illustrated that a company can be both humanistic and efficient. Moreover, it demonstrated a number of ways that the financial success of the company could be shared with its employees.

A review of the literature found that companies that practiced a progressive set of HRPP and made decisions based on democratic principles are rare. Thus, knowledge of such a company should be valuable.

The purpose of this paper is to contribute information and recommendations that could better equip emergency managers to prepare for and respond to emergencies and disasters, with a focus on improving their decision‐making capabilities during response.

A questionnaire‐based survey approach was used in this research and 48 different local government organisations participated. These results were examined in conjunction with contemporary emergency management decision‐making literature. A combination of closed and open ended questions was used, enabling qualitative and quantitative analysis.

Results suggest that while there is information available about decision making, not all emergency managers are aware of the existence of this information or understand its relevance to emergency management. It is likely that those who did have a comprehensive understanding of decision making had gained this knowledge through non‐emergency management‐related courses. In total, 71 percent of participants said they would be interested in receiving more support regarding training and practice for decision making in Emergency Operations Centres.

A wide body of research has investigated decision‐making styles. However, this paper shows that in the local government emergency management sector there is little awareness of the understanding of the different decision‐making approaches. In addition, for those organisations surveyed, there is a great desire for further training and practice in decision making. It is thus vital that this need is addressed, to further improve the future response of these organisations to emergencies.