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Article
Publication date: 5 August 2019

Corina Joseph, Esmie Obrin Nichol and Lulu Jonathan

The purpose of this paper is to understand how external and internal drivers influence the implementation of the environment management system by selected local councils…

Abstract

Purpose

The purpose of this paper is to understand how external and internal drivers influence the implementation of the environment management system by selected local councils in Malaysia from the institutional theory and national culture perspectives.

Design/methodology/approach

This research used a multiple case study approach focusing on three selected Malaysian local councils. The data collection method included semi-structured interviews with officers directly involved in the environment management system implementation.

Findings

Organizations are more influenced by external rather than internal drivers in implementing the environment management system, and dominated by the normative pressure. This study offers insights into the effectiveness of the identified drivers in the environment management system implementation process, by relating to the type of conformance, either by “compliance” or “convergence.”

Research limitations/implications

This study demonstrates the effect of national culture on the isomorphic influences of the internal and external motivations by local councils to implement the environment management system, namely, large power distance, collectivism, short-term normative orientation, masculinity and uncertainty avoidance.

Practical implications

The outcomes can be useful to managers of local councils with responsibilities for environmental decision making.

Originality/value

Institutional theory and national culture values are used successfully to explain the implementation of the environment management system in the three selected Malaysian councils in this study, in line with the public sector reform agenda undertaken by the Malaysian Government.

Details

Management of Environmental Quality: An International Journal, vol. 30 no. 6
Type: Research Article
ISSN: 1477-7835

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Article
Publication date: 1 March 2005

Roberta Lamb and Steve Sawyer

To extend the work of Rob Kling, whose research interests, and advocacy were at the center of a movement in analytical inquiry and empirical research now known as “social…

Abstract

Purpose

To extend the work of Rob Kling, whose research interests, and advocacy were at the center of a movement in analytical inquiry and empirical research now known as “social informatics”.

Design/methodology/approach

Reviews the work of those who engage in social informatics research to strengthen and further the conceptual perspective, analytical approaches, and intellectual contributions of social informatics.

Findings

The vibrant and growing international community of active social informatics scholars has assembled a social informatics resource kit that includes: perspective lenses through which research data can be viewed critically; techniques for building theory and developing models from socially rich empirical data; and a common body of knowledge regarding the uses and effects of ICTs.

Originality/value

The paper identifies opportunities to engage new scholars in social informatics discussions, and suggests new venues for promoting and extending the work of scholars already enrolled in the social informatics movement.

Details

Information Technology & People, vol. 18 no. 1
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 13 October 2020

Xue Zhang, Guyang Tian, Chao Ma, Yezhuang Tian, Zhongqiu Li and Liang Liang

Grounded in social exchange theory (SET), the purpose of this paper is to examine the relationship between empowering leadership and unethical pro-organizational behavior…

Abstract

Purpose

Grounded in social exchange theory (SET), the purpose of this paper is to examine the relationship between empowering leadership and unethical pro-organizational behavior (UPB), as mediated by duty orientation (including duty to members, duty to mission and duty to codes). Further, this study proposes that perceived leader expediency moderates indirectly between empowering leadership and UPB.

Design/methodology/approach

This paper tests this social exchange model across a survey study using time-lagged data collections from 215 employees of a service company in China.

Findings

The results show that duty orientation mediates the relationship between empowering leadership and UPB. In addition, perceived leader expediency moderates the indirect relationship between empowering leadership and UPB through duty orientation (i.e. duty to members and duty to missions).

Originality/value

This research aids in understanding the impact of empowering leadership on follower outcomes by investigating the dark side of empowering leadership and examining the relationships between empowering leadership, duty orientation and UPB. The present study also challenges the notion that the phrase “the greater the empowerment, the better the outcomes” suggests that organizations should offer a conditional approach to the empowerment of followers by their leaders.

Details

Leadership & Organization Development Journal, vol. 42 no. 1
Type: Research Article
ISSN: 0143-7739

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Article
Publication date: 21 December 2017

Helle Merete Nordentoft and Birgitte Ravn Olesen

The purpose of the paper is to show power mechanisms of in- and exclusion in moments where certain participants appeared to be othered in two collaborative research and…

Abstract

Purpose

The purpose of the paper is to show power mechanisms of in- and exclusion in moments where certain participants appeared to be othered in two collaborative research and development projects in a healthcare setting.

Design/methodology/approach

The paper contributes to critical-reflexive analyses of reflexive processes within collaborative knowledge production. The authors use an analytical framework combining Bakhtin and Foucault to investigate processes of inclusion and exclusion in the interplay between dominant and subordinated voices in a moment-by-moment analysis of two incidents from interdisciplinary workshops.

Findings

The analysis illuminates how differences between voices challenge participants’ reflexive awareness and lead to the reproduction of contextual power and knowledge hierarchies and the concomitant silencing of particular participants. Thus, the findings draw attention to the complex and ethical nature of collaborative knowledge production.

Practical implications

To invite researchers to be reflexive about the complex, situated and emergent character of reflexive processes and consider ethics to be a critical stance that encourages continuous reflection and critique of collaborative knowledge production.

Originality/value

To show the importance of not sweeping incidents in which participants are othered “under the carpet” in collaborative research. To present an analytical framework for analysing the contextual and emergent nature of collaborative research processes and discuss the ethical conundrums, which arise in the research process.

Details

Qualitative Research Journal, vol. 18 no. 1
Type: Research Article
ISSN: 1443-9883

Keywords

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Book part
Publication date: 5 December 2014

Claudius Bachmann

Dealing with the issue of “Can practical wisdom be taught in business schools?,” in this chapter, I argue for an inquiry-based learning approach as a way of improving…

Abstract

Dealing with the issue of “Can practical wisdom be taught in business schools?,” in this chapter, I argue for an inquiry-based learning approach as a way of improving today’s management education. Following along these lines, I initially focus on the current criticism of today’s management education in business schools. Then, I provide an introduction into the recent interest in the topic of practical wisdom by management scholars that emerged as part of an effort to overcome these failures of business schools. These attempts, however, remain on a rather vague or theoretical level and are lacking helpful guidance on how universities might implement this concept into their educational offerings. In order to remedy these shortcomings, I introduce a competency-based three-pillar model of practical wisdom and combine it with an inquiry-based learning approach. A comprehensive scheme highlights how the particular competencies of practical wisdom can be fostered over the successive stages of the inquiry process. Most importantly, by describing a MA-thesis program as a successful example of these ideas in application, I provide concrete suggestions of how to facilitate the growth of practically wise competencies by means of an inquiry-based learning approach.

Details

Inquiry-Based Learning for the Arts, Humanities, and Social Sciences: A Conceptual and Practical Resource for Educators
Type: Book
ISBN: 978-1-78441-236-4

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Article
Publication date: 1 November 2006

Kirsti Kasila, Marita Poskiparta and Jari Villberg

This paper aims to describe the cultural and communicational traits of Finnish oral health care. First, employees' views and experiences regarding their organization and…

Abstract

Purpose

This paper aims to describe the cultural and communicational traits of Finnish oral health care. First, employees' views and experiences regarding their organization and their position within it are investigated and, second, relations between different individual and organizational factors are analyzed. Finally, a conceptual framework of organizational coherence is constructed.

Design/methodology/approach

The paper shows that data collection (n=58, 84 percent response rate) was carried out in 2002 at a Finnish dental clinic by using a semi‐structured questionnaire. The data were analyzed statistically by using, among other things, non‐parametric tests and a structural equation model (LISREL) and qualitatively by using content analysis.

Findings

The paper finds that the organization was described as role‐dependent and task‐centered. Unidirectional chain of communication and responsibility for interaction were observed as the descriptive traits of communication, regardless of satisfaction or dissatisfaction with the communication. Developmental challenges involved opportunities to exert influence in the organization as well as giving and receiving feedback in leadership relations. It was found that a good sense of one's position in the organization was positively associated with several essential experiences (e.g. confidence, openness and equality), regarding organizational factors.

Originality/value

It appears in this paper likely that, by adopting the perspective of organizational coherence, it will be possible to approach the reality of an oral health care organization. As such a new and informative perspective is added.

Details

Journal of Health Organization and Management, vol. 20 no. 6
Type: Research Article
ISSN: 1477-7266

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Book part
Publication date: 15 October 2020

Elizabeth H. Gorman and Steven P. Vallas

Although expert knowledge has never been more important, it faces mounting challenges to its validity and authority. In this introduction, we discuss the structural…

Abstract

Although expert knowledge has never been more important, it faces mounting challenges to its validity and authority. In this introduction, we discuss the structural changes that have gripped the professions and undercut the ability of professional workers to exercise the authority they previously enjoyed. Digital technology and specialization, the erosion of autonomy within work organizations, depleted levels of income and prestige, and the rise of self-interested forms of professional practice have all worked to reduce the legitimacy of the professions, transforming the structure of professional work and its place within many advanced capitalist societies. In this context, we briefly describe the volume’s chapters and their contributions to the growing and increasingly timely body of research on professional work and expertise..

Details

Professional Work: Knowledge, Power and Social Inequalities
Type: Book
ISBN: 978-1-80043-210-9

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Book part
Publication date: 2 September 2019

Abstract

Details

The Contested Moralities of Markets
Type: Book
ISBN: 978-1-78769-120-9

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Article
Publication date: 4 July 2016

Carole Lalonde and Marie-Hélène Gilbert

The purpose of this paper is to examine how rhetoric of cooperation is expressed and constructed during rituals of consultation and how this rhetoric is integrated into…

Abstract

Purpose

The purpose of this paper is to examine how rhetoric of cooperation is expressed and constructed during rituals of consultation and how this rhetoric is integrated into the consultant’s dramaturgical awareness that incorporates both impression management and the expression of self.

Design/methodology/approach

This paper uses a discursive approach and semi-structured interviews with directors and consultants working in the healthcare sector, a sector that routinely employs consultants to accompany directors in organizational change management. Rhetoric is constructed around four narrative lines that also constitute the four ritualized phases of the consulting process.

Findings

The mantra of “respect rituals of passage and avoid breaking frames” is an integral part of the consultant’s dramaturgical awareness throughout the process, so as not to infringe upon the order of the interaction established with the directors. Moreover, the development of cooperative relations with other members of the organization is based largely on a rather vast repertoire of action resources that the consultant will have to deploy to face four areas of uncertainty in the rites of interaction; namely, anticipation, interpretation, delegation and adherence. Furthermore, this cooperation is far from definitively acquired and must be reflected upon along the way to maintain control over the definition of the situation. This study expands upon the interrelations between the strategic actor and the reflective practitioner in a consultant’s dramaturgical awareness.

Practical implications

Practical implications are highlighted using the notion of reflective contract (Schön, 1983) for managers as clients, the transcendental precepts of authenticity put forward by Coghland (2008) for consultants as practitioners, and progressive forms of critical theory performativity as suggested by Spicer et al. (2009) and Wickert and Schaefer (2015) for researchers.

Originality/value

The concept underlying this study is dramaturgical awareness. It is a concept but sparingly explored in the literature, yet nonetheless present among advocates who promote organizational dramaturgy based on the work of Goffman. This concept is linked to Crozier and Friedberg’s theory of the strategic actor and Schön’s theory of the reflective practitioner.

Details

Journal of Organizational Change Management, vol. 29 no. 4
Type: Research Article
ISSN: 0953-4814

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Article
Publication date: 24 May 2018

Philipp Hendrik Steiner and Peter Maas

The purpose of this paper is to show antecedents of customers’ information disclosure in the insurance industry and demonstrate central levers that foster customers…

Abstract

Purpose

The purpose of this paper is to show antecedents of customers’ information disclosure in the insurance industry and demonstrate central levers that foster customers’ information disclosure to companies in the insurance sector.

Design/methodology/approach

A conceptual model is presented, which is empirically tested with 3,494 insurance customers from ten counties with structural equation modelling and multi-group analysis.

Findings

Customer value in the insurance industry consists of three factors (customer value provided by the company, the agent, and the product) and affects information disclosure directly and indirectly (via satisfaction and trust).

Research limitations/implications

Antecedents of customers’ information disclosure in the insurance industry were identified. Moreover, the authors show that, in line with resource exchange theory, customers are willing to disclose personal and behavioral data to an insurance company in exchange for lower premiums or additional services.

Practical implications

Customers expect benefits in exchange for their personal data. In combination with new technologies (e.g. smartphones or wearables), companies can offer tailored products to their customers and can create a win -win situation for customers as well as insurance companies.

Originality/value

The paper identifies the antecedents of customers’ information disclosure in the insurance industry with a conceptual model. This model is tested in ten countries and offers insights in established (e.g. USA) as well as emergent markets (e.g. Brazil).

Details

International Journal of Bank Marketing, vol. 36 no. 6
Type: Research Article
ISSN: 0265-2323

Keywords

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