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The purpose of this paper is to formulate the process of measuring and benchmarking the performance of knowledge management (KM) practices as a multicriteria group decision-making problem and present a new multicriteria group decision-making approach for effectively evaluating the performance of KM practices to meet the interests of various stakeholders in small and medium enterprises (SMEs).

A new multicriteria group decision-making approach is developed for evaluating the performance of KM practices of individual SMEs. Intuitionistic fuzzy numbers are used for representing the subjective assessments of decision makers in evaluating the relative importance of the evaluation criteria and the performance of individual KM practices with respect to specific evaluation criteria. A fuzzy multicriteria group decision-making algorithm is developed for measuring and benchmarking the performance of alternative KM practices.

The proposed multicriteria group decision-making approach is capable of effectively evaluating the performance of KM practices through adequately considering the presence of multiple decision makers, the multi-dimensional nature of the evaluation problem, and appropriately modeling the subjectiveness and imprecision of the evaluation process. The presentation of an example shows that the proposed fuzzy multicriteria group decision-making algorithm is simple to use and efficient in computation.

The outcome of the multicriteria group decision-making approach is highly dependent on the inputs provided by the decision maker.

The novelty from this research lies in the utilization of a multicriteria group decision-making approach for evaluating the performance of KM practices in an organization. The outcome from the performance evaluation process allows the enterprise to adopt appropriate KM practices for achieving competitive advantages.

The proposed multicriteria group decision-making approach has a significant social implication as it can be used as a decision-making tool for providing various decision makers in SMEs with useful and strategic information concerning the performance of KM practices in a given situation.

The originality of this paper lies in the development of the multicriteria group decision-making approach for effectively measuring and benchmarking the performance of KM practices of individual SMEs.

Most decision-making problems in construction are complex and difficult to solve, as they involve multiple criteria and multiple decision makers in addition to subjective uncertainties, imprecisions and vagueness surrounding the decision-making process. In many instances, the decision-making process is based on linguistic terms rather than numerical values. Hence, structured fuzzy consensus-reaching processes and fuzzy aggregation methods are instrumental in multi-criteria group decision-making (MCGDM) problems for capturing the point of view of a group of experts. This chapter outlines different fuzzy consensus-reaching processes and fuzzy aggregation methods. It presents the background of the basic theory and formulation of these processes and methods, as well as numerical examples that illustrate their theory and formulation. Application areas of fuzzy consensus reaching and fuzzy aggregation in the construction domain are identified, and an overview of previously developed frameworks for fuzzy consensus reaching and fuzzy aggregation is provided. Finally, areas for future work are presented that highlight emerging trends and the imminent needs of fuzzy consensus reaching and fuzzy aggregation in the construction domain.

Describes a study that exploits the potential of fuzzy systems in construction through the development of a decision support system which is capable of handling fuzziness in the collaborative decision‐making process. The proposed system is intended to provide an objective and rational framework within which collaborative decisions can be made by virtual construction project teams. Given the often linguistic nature of the weightings ascribed by individual disciplines to decision criteria, the proposed system will utilise fuzzy systems theory to rank criteria and recommend an optimal decision alternative. Presents an example to illustrate how the proposed tool works.

For some specific multi-criteria decision-making (MCDM) problems, especially in emergency situations, because of the feature of criteria and other fuzzy factors, it is more appropriate that values of different criteria are expressed in their correspondingly appropriate value types. The purpose of this paper is to build a multi-criteria group decision-making (MCGDM) model dealing with heterogeneous information based on distance-based VIKOR to solve emergency supplier selection in practice appropriately and flexibly, where a compromise solution is more acceptable and suitable.

This paper extends the classical VIKOR to a generalized distance-based VIKOR to handle heterogeneous information containing crisp number, interval number, intuitionistic fuzzy number and hesitant fuzzy linguistic value, and develops an MCGDM model based on the distance-based VIKOR to handle the multi-criteria heterogeneous information in practice. This paper also introduces a parameter called non-fuzzy degree for each type of heterogeneous value to moderate the computation on aggregating heterogeneous hybrid distances.

The proposed distance-based model can handle the heterogeneous information appropriately and flexibly because the computational process is directly operated on the heterogeneous information based on generalized distance without a transformation process, which can improve the decision-making efficiency and reduce information loss. An example of emergency supplier selection is given to illustrate the proposed method.

This paper develops an MCGDM model based on the distance-based VIKOR to handle heterogeneous information appropriately and flexibly. In emergency supplier selection situations, the proposed decision-making model allows the decision-makers to express their judgments on criteria in their appropriate value types.

Platform-based enterprises, as micro-entities in the platform economy, have the potential to effectively promote the low-carbon development of both supply and demand sides in the supply chain. Therefore, this paper aims to provide a multi-criteria decision-making method in a probabilistic hesitant fuzzy environment to assist platform-type companies in selecting cooperative suppliers for carbon reduction in green supply chains.

This paper combines the advantages of probabilistic hesitant fuzzy sets (PHFS) to address uncertainty issues and proposes an improved multi-criteria decision-making method called PHFS-DNMEREC-MABAC for aiding platform-based enterprises in selecting carbon emission reduction collaboration suppliers in green supply chains. Within this decision-making method, we enhance the standardization process of both the DNMEREC and MABAC methods by directly standardizing probabilistic hesitant fuzzy elements. Additionally, a probability splitting algorithm is introduced to handle probabilistic hesitant fuzzy elements of varying lengths, mitigating information bias that traditional approaches tend to introduce when adding values based on risk preferences.

In this paper, we apply the proposed method to a case study involving the selection of carbon emission reduction collaboration suppliers for Tmall Mart and compare it with the latest existing decision-making methods. The results demonstrate the applicability of the proposed method and the effectiveness of the introduced probability splitting algorithm in avoiding information bias.

Firstly, this paper proposes a new multi-criteria decision making method for aiding platform-based enterprises in selecting carbon emission reduction collaboration suppliers in green supply chains. Secondly, in this method, we provided a new standard method to process probability hesitant fuzzy decision making information. Finally, the probability splitting algorithm was introduced to avoid information bias in the process of dealing with inconsistent lengths of probabilistic hesitant fuzzy elements.

The existing literature expresses a strong need to develop tools that support the manufacturing reshoring decision-making process. This paper aims to examine the suitability of analytical hierarchy process (AHP)-based tools for initial screening of manufacturing reshoring decisions.

Two AHP-based tools for the initial screening of manufacturing reshoring decisions are developed. The first tool is based on traditional AHP, while the second is based on fuzzy-AHP. Six high-level and holistic reshoring criteria based on competitive priorities were identified through a literature review. Next, a panel of experts from a Swedish manufacturing company was involved in the overall comparison of the criteria. Based on this comparison, priority weights of the criteria were obtained through a pairwise analysis. Subsequently, the priority weights were used in a weighted-sum manner to evaluate 20 reshoring scenarios. Afterwards, the outputs from the traditional AHP and fuzzy-AHP tools were compared to the opinions of the experts. Finally, a sensitivity analysis was performed to evaluate the stability of the developed decision support tools.

The research demonstrates that AHP-based support tools are suitable for the initial screening of manufacturing reshoring decisions. With regard to the presented set of criteria and reshoring scenarios, both traditional AHP and fuzzy-AHP are shown to be consistent with the experts' decisions. Moreover, fuzzy-AHP is shown to be marginally more reliable than traditional AHP. According to the sensitivity analysis, the order of importance of the six criteria is stable for high values of weights of cost and quality criteria.

The limitation of the developed AHP-based tools is that they currently only include a limited number of high-level decision criteria. Therefore, future research should focus on adding low-level criteria to the tools using a multi-level architecture. The current research contributes to the body of literature on the manufacturing reshoring decision-making process by addressing decision-making issues in general and by demonstrating the suitability of two decision support tools applied to the manufacturing reshoring field in particular.

This research provides practitioners with two decision support tools for the initial screening of manufacturing reshoring decisions, which will help managers optimize their time and resources on the most promising reshoring alternatives. Given the complex nature of reshoring decisions, the results from the fuzzy-AHP are shown to be slightly closer to those of the experts than traditional AHP for initial screening of manufacturing relocation decisions.

This paper describes two decision support tools that can be applied for the initial screening of manufacturing reshoring decisions while considering six high-level and holistic criteria. Both support tools are applied to evaluate 20 identical manufacturing reshoring scenarios, allowing a comparison of their output. The sensitivity analysis demonstrates the relative importance of the reshoring criteria.

With numerous and ambiguous sets of information and often conflicting requirements, construction management is a complex process involving much uncertainty. Decision makers may be challenged with satisfying multiple criteria using vague information. Fuzzy multi-criteria decision-making (FMCDM) provides an innovative approach for addressing complex problems featuring diverse decision makers’ interests, conflicting objectives and numerous but uncertain bits of information. FMCDM has therefore been widely applied in construction management. With the increase in information complexity, extensions of fuzzy set (FS) theory have been generated and adopted to improve its capacity to address this complexity. Examples include hesitant FSs (HFSs), intuitionistic FSs (IFSs) and type-2 FSs (T2FSs). This chapter introduces commonly used FMCDM methods, examines their applications in construction management and discusses trends in future research and application. The chapter first introduces the MCDM process as well as FS theory and its three main extensions, namely, HFSs, IFSs and T2FSs. The chapter then explores the linkage between FS theory and its extensions and MCDM approaches. In total, 17 FMCDM methods are reviewed and two FMCDM methods (i.e. T2FS-TOPSIS and T2FS-PROMETHEE) are further improved based on the literature. These 19 FMCDM methods with their corresponding applications in construction management are discussed in a systematic manner. This review and development of FS theory and its extensions should help both researchers and practitioners better understand and handle information uncertainty in complex decision problems.

The purpose of this paper is to attempt supplier selection considering economic, environmental and social sustainability issues.

Subjective human judgment bears some kind of vagueness and ambiguity; fuzzy set theory has immense potential to overcome this. Owing to the advantage of intuitionistic fuzzy numbers set over classical fuzzy numbers set; three decision-making approaches have been applied here in intuitionistic fuzzy setting (namely, intuitionistic-TOPSIS, intuitionistic-MOORA and intuitionistic-GRA) to facilitate supplier selection in sustainable supply chain.

The stated objective of this research “to verify application potential of different decision support systems (in intuitionistic fuzzy setting) in the context of sustainable supplier selection” has been carried out successfully. A case empirical research has been conducted by applying three different decision-making approaches: intuitionistic fuzzy-TOPSIS, intuitionistic fuzzy-MOORA and intuitionistic fuzzy-GRA to an empirical data set of sustainable supplier selection problem. The ranking orders thus obtained through exploration of aforesaid three approaches have been explored and compared.

As compared to generalized fuzzy numbers, intuitionistic fuzzy numbers exhibit a membership degree, a non-membership degree and the extent of hesitation; a better way to capture inconsistency, incompleteness and imprecision of human judgment. Application potential of aforesaid three decision support approaches has been demonstrated in this reporting for a case sustainable supplier selection.

Changes in economic markets have made it necessary to understand the psychology of individual investors. Conducting effective studies on the decision of investors to buy stock in the stock market can be useful. Therefore, it is necessary to identify and prioritize the factors affecting the decision-making of investors to purchase shares of the stock exchange. The purpose of this study was to analyze causal relationships and to weight effective factors on individual investment to purchase shares of Tehran Stock Exchange.

The present study is applied research in the term of its purposes and a descriptive-survey one in the term of data gathering methods. The data required in this study was collected through library and field studies. The study population included 35 investment experts. In present study, multi-criteria decision-making techniques in type-2 fuzzy environments have been used to analyze the causal relationships and weighing the factors affecting individual investment in purchasing stock in the stock market.

In the study, 4 indicators and 20 sub-indicators influencing individual investors’ decision to purchase shares of Tehran Stock Exchange were selected based on the literature review in the field of investment in the stock exchange, as well as interviews with experts. Analyzing the opinions of experts showed that they have much paid attention to financial index compare to the economic, political and psychological indicators of the market in determining the priority of indicators. In analyzing sub-indicators, it was identified that Iranian investors pay special attention to economic and political developments, political news and international economic developments.

The present study has been carried out in Iran, and therefore, is geographically limited to Iran. In thematic terms, it is limited to effective factors of individual investments in Tehran Stock Exchange. The statistical population of present study was limited to investing experts in Tehran Stock Exchange. The difference in financial, economic, social and political conditions of individuals was another limitation of present study. The main consequences of research were the explanation of causes of investors’ higher attention to financial factors than economic, political and mental factors of market in buying stocks.

Given the uncertainty in the market status, using multi-criteria decision-making techniques in financial analysis can help decision-makers to make better decisions. In addition, it would be possible to take into account many variables that do not have a mathematical aspect but are important in decision-making and lead to increased decision-making satisfaction. The research initially analyzed causal relationships of determinants of individual investment on stock exchange for buying stocks through a type-2 fuzzy approach.

Robot selection is basically a task of choosing appropriate robot among available alternatives with respect to some evaluation criteria. The task becomes much more complicated since apart from objective criteria a number of subjective criteria need to be evaluated simultaneously. Plenty of decision support systems have been well documented in existing literature which considers either objective or subjective data set; however, decision support module with simultaneous consideration of objective as well as subjective data has rarely been attempted before. The paper aims to discuss these issues.

Motivated by this, present work exhibits application potential of preference ranking organization method for enrichment evaluations (extended to operate under fuzzy environment) to solve decision-making problems which encounter both objective as well as subjective evaluation data.

An empirical case study has been demonstrated in the context of robot selection problem. Finally, a sensitivity analysis has been performed to make the robot selection process more robust. A trade-off between objective criteria measure and subjective criteria measure has been shown using sensitivity analysis.

Robot selection has long been viewed as an important decision-making scenario in the industrial context. Appropriate robot selection helps in enhancing value of the product and thereby, results in increased profitability for the manufacturing industries. The proposed decision support system considering simultaneous exploration of subjective as well as objective database is rarely attempted before.