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Purpose – Past research on emotions in negotiation has focused primarily on the impact of the emotional state of one negotiator in a negotiation. We focus instead on the group emotional tone of the negotiation, defined as the joint emotional experience of all negotiators in the negotiation. Past research also has focused only on one dimension of emotions in negotiation: valence. We focus instead on two additional dimensions of emotions: uncertainty and action tendencies. Examining emotions at the group level, and taking a multidimensional perspective on emotions in negotiation, provides a more nuanced examination of the effects of emotions in negotiation, and also highlights the possibility of emotional ambivalence (and its effects) both within and across negotiators within a negotiation.

Approach – We examine emotions at the group level, and take a multidimensional approach to understanding the impact of group-level emotions within the context of a negotiation.

Findings – We propose that groups characterized by certain versus uncertain emotional tone will have different perceptions of risk in the environment, which can prompt different behavioral outcomes that affect group negotiation processes and outcomes. Furthermore, we propose that groups characterized by different action tendencies will display differences in willingness to engage others during negotiation, which can significantly influence group negotiation processes and outcomes. Evaluating these additional dimensions should provide a more comprehensive perspective on the effects of group-level emotions on negotiation processes and outcomes.

Value – This review is intended to illuminate the powerful role that negotiation-level emotional tone might play in group negotiation behaviors and outcomes. Part of the importance of understanding the impact of group emotional tone is for group leaders to anticipate – and possibly proactively manage – its impact. This can provide managers a reference point to better understand – and effectively manage – negotiations among group members.

We present a model of how culture affects both the conceptualizations and behavioral consequences of power, focusing in particular on how culture moderates the previously demonstrated positive relationship between power and assertive action. Western cultures tend to be characterized by independence, whereas individuals in East Asian cultures tend to think of themselves as interdependent. As a result, power is conceptualized around influence and entitlement in the West, and Westerners behave assertively to satisfy oneself. In contrast, East Asians conceptualize power around responsibility and tend to consider how their behavior affects others. As a result the experience of power activates a tendency toward restraint. Therefore, power is associated with an increase in assertive action in independent cultures, whereas it leads to restraint of action in interdependent cultures. We discuss a number of moderators of this effect including the type of actions and the groups who are affected by those actions.

[Conquer with inaction] (L. C. Tsu (600 BC) Tao te ching).

Purpose – In the context of international human mobility and common personal life transformations, this article focuses on the impact of such transformations on emotional attachment to places of origin.

Design/methodology/approach – A combination of phenomenological interviews with 13 Latin American migrants living in Belgium, and poetry composition by the author.

Findings – Drawing on this empirical work, the article illustrates (i) how, after many years of successful international mobility, some migrants still experience, occasionally and with different intensities, a desire to return home – homecoming tendencies; and (ii) how consumption-related activities support consumers in nourishing these personal returning tendencies, therefore enabling them to avoid disappearing from view in the territories from which they departed.

Originality/value – The notion of homecoming tendencies contrasts with that of home maintenance, by demonstrating how preserving one's home in departure lands is also a matter of caring, commitment, and contributing back home. Such gestures are inextricably linked with consumption-related activities such as housing decisions, the adoption and export of cultural ideas, traveling, working, celebrating, all in departure contexts. These activities often involve current inhabitants of those territories, such as local designers, constructors, tourism services providers, colleagues, students, and family members.

The purpose of this paper is to develop and evaluate an integrated computer abuse model that incorporates both organizational abuse settings and the psychological processes of the abuser.

The paper developed an emote opportunity (EO) model through a comprehensive literature review and conducted a case study to evaluate the explanatory and prescriptive usefulness of the model.

The EO model helps explain the interaction between organization-centric factors and individual-centric factors. It also helps explain how potential computer abusers elicit an emotion process component that ultimately contributes to computer abuse behaviors. The model connects both organizational external regulation processes and individual internal regulation processes to emote process components of potential abusers.

The study considers only organizational computing resources as the target of computer abuse. The model is evaluated by historical data from a computer abuse case. Future research with contemporary empirical data would further evaluate these findings. Organizations should be aware of the opportunities they create for abuse and the emotional state-of-mind of potential abusers within organizations.

Organizations should take a holistic approach that incorporates personal emotions and organizational abuse opportunity settings to prevent computer abuse.

A multilevel, integrated EO model incorporating organizational environment and individual emotion processes provides an elaborated and holistic understanding of computer abuse. The model helps organizations consider the emotional state-of-mind of abusers as well as their organizational situation.

Characteristics of leaders whose behaviour is visceral include taking action based on instinct rather than intellect and exhibiting coarse, base and often negative emotions. Despite the challenge of precisely defining the nature of visceral behaviour, the purpose of this paper is to provide insight into this less attractive side of boardroom life.

Following a literature review of the research into the negative behaviour leaders exhibit, the paper highlights four forms of visceral behaviour based on focused and intimate qualitative case studies involving the experiences of those on the receiving end of that behaviour within a boardroom context.

Based on interviews with an international sample of five chief executive officers (CEOs), plus three subordinates with substantial profit and loss responsibility, the study reveals a distinctly human experience from which no one is exempt. The idiosyncratic nature of the visceral behaviour experienced resulted in each study participant's unique experience. The authors conclude that leaders need to adopt specific measures in order to control and reduce the darker human tendencies.

The experiences of study participants are presented in four case studies, providing insight into their experiences whilst also protecting their identity. The study participants were drawn from a sample of companies operating globally within a single sector of the manufacturing industry. The concepts the authors present require validating in other organisations with different demographic profiles.

The paper presents a model based on two dimensions – choice and level of mastery – that provides the reader with insight into the forms of visceral behaviour to which leaders succumb. Insight enables us to offer managers strategic suggestions to guard against visceral behaviour and assist them in mitigating its worst aspects, in both those with whom they work and themselves.

The purpose of this paper is to extend current theories in crisis communication, by developing a more systemic approach to understanding the role of emotions in crises and the strategies organizations can use to respond. The authors' integrated crisis mapping (ICM) model is premised on a public‐based, emotion‐driven perspective where different crises are mapped on two continua, the organization's engagement in the crisis and primary public's coping strategy.

Content analysis was used to analyze 259 stories in US mainstream newspaper covering five different crisis cases.

The initial test suggests theoretical rigor. It found that publics involved in crises pertaining to reputational damage, technological breakdown, industrial matters, labor unrest, and regulation/legislation, are likely to feel anxious, angry, and sad. At the same time, they are likely to engage in conative coping.

Understanding publics' emotions in crisis is a rarely studied area. This model is arguably the first to suggest a framework of emotions. This study is the first of a series of tests to generate what Yin termed “analytic generalization” for the ICM model.

The chapter should help managers to realize what they could do in order to enhance positive emotions and well being during challenging times of a post-merger integration.

Indeed, negative affects, such as anxieties, aggressions, uncertainties, and stress are a very common phenomenon in mergers and acquisitions. On the other side, positive emotions are proved to be particularly suited for preventing and dealing with negative emotions.

For researchers this chapter serves as an encouragement to shift their attention to positive emotions, and it aims to instill some ideas for further research.

Submitting negative feedback is a stressful experience which both superiors and subordinates try to avoid. Do principals adapt to the mum effect and hide their (negative) thoughts and feelings, or do they confirm Weening et al. hypothesis about the existence of facilitating conditions.

About 40 elementary school principals described in semi‐structured interviews cases of poor performing teachers whom they had to inform about their shortcomings.

Four consecutive stages, which escalated in directedness and criticism were found. Each stage depended on the outcomes of the previous one. Initially, half of the principals preferred first to ignore, but later 88 percent held a soft negative feedback and problem‐solving oriented discussions. When these discussions did not bring the expected results, about 80 percent criticized the worker orally. Only 30 percent criticized in writing. That process was accompanied with mixed feelings, mainly those of anger and compassion.

The results emphasize the need for individual guidance as how to overcome their hesitattions and give effective feedback to their poor‐performing teachers. As an exploraty study, its major weakness was the reliance on one side of the equation – the principals.

Most earlier studies on mum effect were conducted in experimental setting. This study provides a uniquely realistic evidence of the interpersonal processes within the workplace. The worker appraisal and the transmission of (negative) feedback are explored through emotional lens.

This study evaluates gratitude's role in developing nonviolent work behaviour. It also examines the mediating effect of constructive deviance in the relationship between gratitude and nonviolent work behaviour.

The study is based on responses from 424 working professionals engaged in different Indian industries: banks, insurance, IT, manufacturing, hotel and software. The respondents were approached both physically and electronically using convenience sampling. Also, the data were collected in three phases four months apart, utilizing the benefits of a repeated cross-sectional research design. Structural equation modelling examines the relationship between gratitude and nonviolent work behaviour. Model fit indices are also assessed for two models (without a mediator and with a mediator). Total, direct and indirect effects are calculated using AMOS 21 to study the mediating effect of constructive deviance.

Findings reveal that all three dimensions of gratitude (lack of sense of deprivation, simple appreciation and appreciation for others) are positively associated with nonviolent work behaviour. The results also confirm the mediating effect of constructive deviance.

This is one of the pioneer studies exploring gratitude's role in ensuring nonviolent work behaviour.