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Various designs of corrugated webs include trapezoidal, sinusoidal, triangular and rectangular profiles. The increasing use of curved plates has prompted the creation of I-sections made of steel with a corrugated web design. This study aims to examine the effectiveness of an I-beam steel section that features a perforated-triangular web profile.

In the current study, finite element analysis was conducted on corrugated-perforated steel I-sections using ANSYS software. The study focused on inspecting the design of the perforations, including their shape (circle, square, hexagon, diamond and octagon), size of perforations (80 mm, 100 mm and 120 mm) and layout (the position of web perforation), as well as examining the geometric properties of the section in term of bending, lateral torsional buckling, torsion and shear behavior.

The study revealed that perforations with diamond, circle and hexagon shapes exhibit good performance, whereas the square shape performs poorly. Moreover, the steel section’s performance decreases with an increase in perforation size, regardless of loading conditions. In addition, the shape of the web perforations can also influence its stress distribution. For example, diamond-shaped perforations have been found to perform better than square-shaped perforations in terms of stress distribution and overall performance. This was because of their ability to distribute stress more evenly and provide greater support to the surrounding material. The diagonal alignment of the diamond shape aligns with principal stress directions, allowing for efficient load transfer and reduced stress concentrations. Additionally, diamond-shaped perforations offer a larger effective area, better shear transfer and improved strain redistribution, resulting in enhanced structural integrity and increased load-carrying capacity.

Hence, the presence of lateral-torsional buckling and torsional loading conditions significantly impacts the performance of corrugated-perforated steel I-sections.

Basically, connections are used to transfer the force supported by structural members to other parts of the structure. The flush end-plate bolted beam to column connection is one type that has been widely used because of its simplicity in fabrication and rapid site erection. The purpose of this study is to determine the moment-rotation curve, moment of resistance (MR) and mode of failure, and the results were compared with existing results for normal flat web connections.

In this study, the connection modeled was the flush end-plate welded with triangular web profile (TriWP) steel beam section and then bolted to a UKC column flange. The bolted flush end-plate semi-rigid beam to column connection was modeled using finite element software. The specimen was modeled using LUSAS 14.3 finite element software, with dimensions and parameters of the finite element model sizes being 200 × 200 × 49.9 UKC, 200 × 100 × 17.8 UKB and 200 × 100 with a thickness of 20 mm for the endplate.

It can be concluded that the MR obtained from the TriWP steel beam section is different from that of the normal flat web steel beam by 28%. The value of MR for the TriWP beam section is lower than that of the normal flat web beam section, but the moment ultimate is higher by 21% than the normal flat web. Therefore, it can be concluded that the TriWP section can resist more acting force than the normal flat web section and is suitable to be used as a new proposed shape to replace the normal flat web section for a certain steel structure based on the end-plate connection behavior.

As a result, the TriWP section has better performance than the flat web section in resisting MR behavior.

Castellated and cellular beams achieved the same strength as solid I-beams with the same depth, resulting in significantly lighter and more economical structures. The purpose of this study is to analyse the bending behaviour of I-beam steel sections with certain web openings by finite element analysis.

The accuracy of finite element results allows extensive numerical analysis of sections with web openings, concentrating on the web opening sizes and web opening positions. These assumptions can increase the induced section load with various shapes of web opening depth and web opening shapes of c-hexagon, hexagon, octagon, circular and square. This also includes spacing distances, with a 50-mm edge and 150-mm centre-to-centre distance and a section with a 100-mm edge and 200-mm centre-to-centre distance. Generally, the adjustment of the opening geometry (by reducing the angle of web pitch or reducing the opening depth depending on analysed parameters) may influence the bending behaviour.

Additionally, Model 2 was found to be the optimum model compared to Model 1, mainly in terms of bending. Moreover, the I-beam with a c-hexagon shape opening exhibited the lowest displacement compared to other sections with other web opening shapes. Section with a different arrangement of web opening, Type E shows the lower displacement while higher displacement is observed for Type A and also higher displacement considered for Type G. The optimum model is associated with Type E, followed by Type D, compared to other types of certain web opening and I-beam.

The use of sections with different arrangements of web opening improved the performance of the perforated section in terms of structural behaviour, compared to typical I-beam, thus leading to economic design.

The purpose of the paper is to analyze the supply and demand of marketing and communication consulting services and evaluate actual and perceived gaps.

The paper uses two different datasets to assess the gap. The supply database comes from desk research carried out in the province of Bergamo (n. 159 consulting agencies). The demand dates are the results of 100 structured interviews with local companies that requested marketing and communication consulting services both inside and outside the province.

Findings show that there is no significant shortage in local service supply. Nonetheless, a limited gap exists between the provision of specific services and their overall quality. Conversely, the perceived gap is wider, leading to an impression of scarce availability – a notion disproven by the analysis of the actual supply.

The study suggests that local agencies may overcome their “myopic” attitude and need to increase their visibility, competencies and expertise by investing in these areas and improving networking.

There are no previous studies that compare the supply and demand for marketing and communication consulting services. The paper also provides insights into actual and perceived gaps in a hypercompetitive environment.

The purpose of this study is to further investigate the potential benefits brought about by the development of modern technology in the steel construction industry. Specifically, the study focuses on the optimization of tapered members for pre-engineered steel structures, aligning with Eurocode 3 standards. By emphasizing the effectiveness of material utilization in construction, this research aims to enhance the structural performance and safety of buildings. Moreover, it recognizes the pivotal role played by such advancements in promoting economic growth through the reduction of material waste, optimization of cost-efficiency and support for sustainable construction practices.

Structural performance at initial analysis and final analysis of the selected critical frame were carried out using Dlubal RSTAB 8.18. The structural frame stability and sway imperfections were checked based on MS EN1993-1-1:2005 (EC3). To assess the structural stability of the portal frame using MS EN 1993-1-1:2005 (EC3), cross-sectional resistance and member buckling resistance were verified based on Clause 6.2.4 – Compression, Clause 6.2.5 – Bending Moment, Clause 6.2.6 – Shear, Clause 6.2.8 – Bending and Shear, Clause 6.2.9 – Bending and Axial Force and Clause 6.3.4 – General Method for Lateral and Lateral Torsional Buckling of Structural Components.

In this study, the cross sections of the web-tapered rafter and column were classified under Class 4. These involved the consideration of elastic shear resistance and effective area on the critical steel sections. The application of the General Method on the verification of the resistance to lateral and lateral torsional buckling for structural components required the extraction of some parameters using structural analysis software. From the results, there was only 5.90% of mass difference compared with the previous case study.

By classifying the web-tapered cross sections of the rafter and column under Class 4, the study accounts for important factors such as elastic shear resistance and effective area on critical steel sections.

With the continued rise of digital marketing, the opportunity for the hospitality industry to re-imagine and re-design processes and systems to create a seamless customer journey has never been bigger.

In this chapter, the authors look at how customer experience drives innovation and how our changing values, precipitated by social, economic and behavioural flux, mean that hospitality and tourism brands are creating new systems and processes.

The COVID-19 pandemic saw an influx of technology solutions that offered the service industry a multitude of platforms to capture the public's attention to drive both profit and guest experience. The authors have found that the pandemic accelerated trends, and customers have now become increasingly accustomed to instantaneous service. This chapter explores how technology has been leveraged to meet this behaviour and the guest expectations associated with it.

The authors have interviewed four hospitality leaders from various sectors of the hospitality industry to help identify and analyse customer and employee trends. These leaders included: Florence Alloing – Group General Manager at Georgian House in London; David Gardner – Managing Partner at 80 Days; Rob Flinter – General Manager of Park Plaza Waterloo in London and Andrea Shaw – Director at FM Recruitment. Each interviewee was presented with a questionnaire to explore their experiences regarding customer experience, guest expectations, technological advancement, recruitment and organisational values. The authors used a thematic method to identify trends and have presented these findings to support the article. All quotes from these interviews will be referenced (Donald & Donald, 2023).

This research aimed to raise awareness about the need for safety measures and features of online food delivery applications (OFDAs) to build electronic trust (e-trust) with augmented purchase intention among customers. Moreover, this study explores the attributes of electronic commerce (e-commerce) and how e-trust influences the purchasing intention of consumers while ordering food through OFDAs including fear of contagious diseases. Determinants of e-commerce in the digital era profoundly impact the performance of enterprises.

Data from 493 food consumers collected from Federal Capital Territory (FCT) Pakistan, who were regular users of OFDAs. To scrutinize the dataset, confirmatory factor analysis (CFA) was conducted to assess the construct validity in this research study. Structural equation modeling (SEM), which is facilitated by Smart-PLS, was employed to examine the direct, moderation and mediation effects of the proposed model.

Results revealed the positive and significant impact of the e-trust on the purchase intention. Additionally, e-trust acted as a mediating factor in the connection between electronic security (e-security), electronic privacy (e-privacy), usability, electronic payment (e-payment), electronic innovativeness (e-innovativeness) and the buyer's purchase intention. Furthermore, the fear of contagious viruses negatively moderated the e-trust and purchase intention that weakened buying behavior.

This research is primarily centered on enhancing the comprehension regarding safety orientation within the context of an evolving restaurant industry. The findings of this study hold substantial contributions for academics, web developers, application designers, OFDAs, restaurants and other businesses since they indicate the attractiveness of OFDAs in generating feelings of pleasure and boosting users' intentions to keep using the application.

Unacceptable behaviour in retailing – negative customer deviance (NCD) is rising, damaging retailers financially. Current research investigates forms of NCD by addressing its impact on employees but overlooks its effects on bystander-customers and their retail channel preferences. As channel switching within retailing is increasing unprecedentedly, this research investigates its correspondence with NCD encounters.

This research uses structural equation modelling, based on data collection administered through a web-based survey of 1,008 customers of at least 16 years of age, to analyse the research model.

The findings reveal unexplored forms of NCD perceived by bystander-customers in retailing and their consequences, linking it to bystander-customers' ill-being, dissatisfaction with the shopping experience, a decrease in store commitment and an increase in their retail channel-switching intentions. Additionally, the research uncovers moderating variables.

This research tests NCD dimensions and effects on bystander-customers, which indicate the need for retailers to address shopping values, attitudes and commitment through corrective, proactive and long-term strategic actions.

As one of the first studies to investigate the impact of NCD on bystander-customers' intentions to switch from store-based to online shopping, strategies for retailers are developed to help diminish and control NCD-induced threats to bystander-customers.

The study applied the information system success model (ISSM) to investigate the influence of information system qualities (ISQs) on consumer responses related to sustainable fashion consumption in the context of comparing 3D VR store and 2D website.

This study designed a questionnaire to measure five ISQs (usefulness, diversity, functionality, reliability and tangibility), immersion in messages and purchase intention. 270 data from women consumers of online fashion stores were collected using Macromill Embrain. Structural equation modeling with Amos 21 and process macro model 7 with SPSS 26 were used for analysis.

This study suggested the relevance of usefulness, diversity, reliability and tangibility among ISQs in evoking immersion in sustainable fashion messages and stimulating the purchase intention. In the moderation of website technology types, the effects of usefulness and tangibility on the immersion in sustainable fashion messages were stronger in 3D VR than 2D condition.

The study is meaningful as an initial study that identified the ISQs of online fashion stores by dividing the type of technology into 3D VR and 2D. We offer insights about the relevance and applicability of immersive VR technology in promoting sustainable fashion consumption and show the potential of online VR store as a new kind of sustainable fashion retail space.

Artificial intelligence (AI) technologies have led to significant transformations across industries and society, including the field of education. The integration of AI in educational settings has the potential to improve students' learning experience and support their individual competencies when paired with non-AI methods. Despite the growing importance of AI in modern education, there remains a noticeable research gap regarding its use in entrepreneurship education and the effects of Chatbots on students' entrepreneurial competencies. To address this gap, an exploratory study was conducted on undergraduate students who were tasked with using ChatGPT to improve their business model canvas.

The chosen methodology aligned with the research purpose, aiming to explore the relationship between Generative AI and competencies. Due to the novel nature of the research problem, an exploratory study was conducted using a mixed methods approach. A survey with open- and closed-ended questions was designed, and statistical and text analyses were performed to interpret data and test identified propositions.

The findings of this study indicate that ChatGPT can enhance the types of students' entrepreneurial competencies considered in this study: spotting opportunities, creativity, vision, valuing ideas and ethical and sustainable thinking. The results show that ChatGPT can be particularly helpful to improve the ability of students of valuing ideas.

Overall, this study highlights the potential of adopting ChatGPT in experiential learning methodologies for enhancing students' entrepreneurial competencies and improving their learning outcomes.