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In revisiting the very first ethnographic research the author ever completed has ‘unearthed’ a significant project that speaks to policy makers, educators and teachers with a greater impact than it did when written and shelved over a decade ago. This insider’s journey in reclaiming teaching, conducted within a public high school in Australia, captures the author’s experiences of daily events and is intertwined with the narratives of other teachers interviewed. This ethnography occurred during the implementation of a ‘School Development Plan’ that was sweeping swiftly though the institution. The execution of this plan was unreservedly implemented with little, if any, consultation, explanation or collaboration with the teachers on site. Even though it had been anticipated, and indeed encouraged to publish from this nascent thesis, it did not happen. In reaching for it once again off the shelf, dusty and neglected, was the discovery of a ‘lost thing’. This was a recommendation ‘found’ on the final pages of the thesis; that if one should choose to partake in a similar journey in reclaiming teaching, then they would be wise to garner the support of significant ‘others’. Throughout this chapter, the author finds her own silenced voice (no longer a nom de plume) and the voices of her neglected colleagues to ‘speak back’ to neoliberal policy practice with renewed confidence and clarity. It is the teachers’ voices within their collective ‘present’ that this ethnography unifies and provides transforming nexus points and dialogic spaces to discover, and also maintain hope, possibility, trust, respect and relationships in teaching.

The smart city strategies of municipalities in South Africa have been grounded in developmentalism, seeking to harness the power of technology to enable improved governance. Cities such as Durban and Cape Town have embraced infrastructure-led approaches that seek to use state-mediated broadband “backbone” development to enable last-mile ICT access to marginalized communities. With the advent of big data, the range of actors in the ICT-local government terrain has broadened to include partnerships with IT-multinationals and management consultants to streamline municipal bureaucratic procedures, enable data processing, and contribute to greater efficiency. An important driver is the increasingly urgent need to accelerate the delivery of essential services while also encouraging investment and development through greater efficacy (e.g., in processing development applications). A “dashboard urbanism” is becoming evident that fits well with the system of indicators and performance monitoring that is embedded in the managerial South Africa’s local government system. The danger of an overreliance on these quantitative aspects is that it may perpetuate divides in what is considered to be one of the most unequal cities in the world. Based on exploratory research, this chapter explores strategies used by civil society organizations to challenge the assumptions of “dashboard urbanism” and contribute a more rounded appropriation of big data and a deepened and contextualized urban experience.

Organisations and systems of care working within both specific and non-specific trauma-informed approaches must adapt a multicultural lens, in design, delivery and evaluation of services and interventions. Cultural and social factors can directly influence the exposure of individuals to traumatic events (Roberts, Austin, Corliss, Vandermorris, & Koenen, 2010). At the same time, social and cultural identities influence the development and experience of trauma and symptoms, including treatment outcomes (Marsella, 2010; Wilson, 2007). In this chapter, Ravind Jeawon and I provide some of the essential factors that trauma-responsive systems may wish to consider. The first part of this chapter deals with the idea of multicultural identities and practices and highlights some of the outcomes associated with accessing behavioural healthcare. The impact of intersectionality and microaggression on those from diverse backgrounds is also considered. Finally, a guiding framework is provided that examines what needs to be implemented across organisations in order to provide the system with a multicultural lens in which to view and deliver appropriate services. Crucially, multicultural responsiveness will not come from tick box training regimes, it is something that needs to be kept on the agenda and is a lifelong trajectory.

The following is an introductory profile of the fastest growing firms over the three-year period of the study listed by corporate reputation ranking order. The business activities in which the firms are engaged are outlined to provide background information for the reader.