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The purpose of this paper is to reveal difficulties associated with identifying child victims of the 2004 South-East Asia Tsunami at the Thai Tsunami Victim Identification (TTVI) operation in Phuket and explores two strategies that increased child identifications.

Data allowing comparison of identification proportions between adult and child (defined as ⩽16 years old) victims of six nationalities and the forensic methods used to establish identification were used in this study.

The first 100 days of the operation revealed that the proportion of adult identifications far outweighed the proportion of child identifications. Moreover, the younger the child, the longer the identification process took (p<0.0001). Children under the age of 1 year took an average of 195 days to identify compared to 130 days for children aged 16. Identification was extended, on average, 4.3 days for each year that victims younger were than 16. Identifying large numbers of child victims requires targeted protocols. Two efforts increased child identifications for the TTVI operation: using body length to distinguish post-mortem (PM) DNA samples potentially belonging to children for targeted testing, and singling out deceased parents of missing children who were previously identified by a modality other than DNA, in order to retrieve and test their PM samples as references for kinship matching. Disaster victim identification operations with similar characteristics may benefit from implementing a strategy targeting child identifications.

The implementation of these two strategies at the TTVI helped to overcome initial complexities, namely, the lack of ante-mortem and PM material, and increased child identifications.

This study aims to conduct the first original research on mass fatality management in nearly 30 years.

A qualitative research design captured local perspectives within a culturally‐appropriate context to examine roles and responsibilities of government officials within the State of Tamil Nadu and District of Naggapattinam (spellings reflect the most commonly‐used local choice), India. Research data were gathered in the context of the Indian Ocean Tsunami that claimed nearly 300,000 lives across approximately 13 nations.

Local officials and residents faced unprecedented challenges during the hours immediately following the tsunami. These included removing debris that covered bodies, body identification, health and sanitation issues, and the necessity of creating mass graves. The findings identify prior experience with disasters, familiarity with the local area, the quality of pre‐existing networks among officials, a strong desire to rescue those yet living and the presence of linkages between government and non‐governmental organizations as critical factors affecting an expedited management process.

Practical implications include the value of general disaster training that can transcend specific circumstances, the pre‐establishment of mutual aid agreements, strong lines of horizontal and vertical cooperation and inter‐organizational coordination and an understanding of local culture and customs.

The paper contributes to scant social science understanding of mass fatality management processes and furthers a line of inquiry applicable to a wide variety of hazards such as pandemics, terrorism and natural events.

The paper aims to discuss the findings of a humanitarian logistics manager field study on response activity concerning the 2004 tsunami disaster in terms of what should have occurred and to present a comprehensive hindsight‐analysis case for a model placing natural disaster response activity clearly within the context of local‐nation‐led, holistic and inclusive natural disaster planning.

The qualitative testing of a conceptual framework of natural‐disaster response requirements through interviews with tsunami‐response logistics managers, the analysis of the findings in the light of tsunami‐hindsight “effective disaster management” themes of recent academic literature and multi‐agency reports and the development of the holistic, inclusive planning model.

That natural disaster response activity needs to be viewed holistically in the context of a disaster management planning continuum that ideally starts well before the response action is required and of which locally‐led inclusiveness is a crucial component.

The model needs to be tested for its applicability as a planning instrument and guide for response activity in the context of future natural disasters.

The holistic/inclusive planning model has been developed to guide natural disaster planners as well as add to academic discourse in the search for natural disaster management solutions.

The study is original with its field‐based qualitative research foundation and reflective hindsight analysis.

This paper aims to provide a general overview of the international Tsunami warning system mandated by the United Nations, particularly on cataloging past studies and a strategic focus in the Indian Ocean, particularly on the Bay of Bengal region.

Present research assimilates the secondary non-classified data on the Tsunami warning system installed in the Indian Ocean. Qualitative review and exploratory research methodology have been followed to provide a holistic profile of the Tsunami rarly warning system (TEWS) and its role in coastal resilience.

The study finds the need for strategic focus to expand and interlink regional early warning cooperation mechanisms and partnerships to enhance capacities through cooperation and international assistance and mobilize resources necessary to maintain the TEWS in the Indian Ocean region. The enhanced capacity of the TEWS certainly improves the resilience of Indian Ocean coastal communities and infrastructures.

The study is original research and useful for policy planning and regional cooperation on data interlinkages for effective TEWS in the Indian Ocean region.

There are many differences in how authorities handle the dead during mass death incidents involving disasters and pandemics. These differences would suggest that planning for a disaster death and planning for a pandemic death should be done separately. This may be true to some extent, however, there are many similarities between the two that this article will seeks to examine. The main objective of this study is to show that planning for both disasters and pandemics should either be done by a single entity that coordinates both types of responses, or by agencies that communicate closely and frequently.

This study compared mass death incidents predominantly within the Canadian historical record, including disasters and pandemics. It took a specific look at the influenza pandemic of 1918 in North America and how the dead were handled.

Both disasters and pandemics offer unique challenges in handling the dead and documenting the incident. In a pandemic the cause of death is usually clear, while in a disaster it is not always understood. However, the similarities they hold in common must not be overlooked. They will involve immense and complicated amounts of paperwork, cause a shortage of supplies (be it medical, food or otherwise) and create the need for assistance.

The research finds that though disasters and pandemics are often handled differently by the various agencies involved, they should be treated alike and dealt with in the same manner.

The purpose of this paper is to understand the perception of the bankers towards an integrated approach to corporate social responsibility (CSR) initiatives in a strategic way of achieving sustainable growth of the banking sector. The paper additionally provides insights into different CSR initiatives and their implementation process in the context of scheduled commercial banks (SCB) of India.

The study is exploratory and endorses the qualitative approach of primary research methodology by adopting a non-random stratified sampling method. The localist approach of the face-to-face interview has been applied to collect the data from 26 elite class respondents from 13 SCBs. The interview method was semi-structured and open-ended. The conformity, trustworthiness, credibility, transferability, dependability test of the study have ensured the quality of the data.

The study reveals that the bankers perceive CSR as a moral obligation for the benefit of the society, beyond the regular banking operations. Further, the study comprehends that the CSR initiatives play a vital role in establishing the bank's image, brand and reputation, as well as, building a strong bond of trust among the employees and the bank management. Besides, CSR activities facilitate to cultivate a better culture by improvising in the quality of customer service for achieving competitive advantages.

The findings of the study represent a significant contribution to CSR theory from the interface of banking and society. Significantly, the results confirm that CSR initiatives play a vital role in building trust and minimise the gap between the employees and the management of the bank. The banks can increase its acceptance in the society and achieve competitive advantage by integrating CSR objectives with the business objectives to strengthen the corporate personality and brand.

The study will help practitioners to develop the social identity of their firm to achieve competitive advantages in long-run. The bankers can channelise their limited resources while planning, designing and the implementation of different CSR activities with the overall goal of the bank in a cost-effective way. The study is confined only to public and private SCBs and limited to the geographical scope of one state in India. Therefore, further exploration may be carried out by considering other banks and geographic regions in India and different cross-cultural settings.

The originality of the study lies with the in-depth analysis and quality check of the data. The results can contribute significant value to the qualitative method of conducting research.

Purpose – Since September 2001, most studies of terrorism have focused on the motives and operations of transnational terrorist groups, especially Islamist jihadi groups. Yet statistics from the past decade indicate that most terrorist attacks occurred within violent internal conflicts. Indonesia is a case in point. Following the fall of the Soeharto regime in 1998, terrorism became a hallmark of separatist and inter-communal violence that cost the lives of thousands of Indonesians. The aim of this chapter is to look beyond the jihadi-focused prism of terrorism studies and to examine the secessionist conflicts in Aceh and Papua to determine why and to what extent terrorism was used by the Free Aceh Movement (GAM) and the Free Papua Movement (OPM) respectively, and the role that economic factors played in the process.

Methodology – By synthesising the causes of violent internal conflicts and of terrorism, a framework of societal and organisational factors is constructed to explain why terrorism was used by GAM and OPM, and why, in the case of GAM it stopped, while in the case of OPM, it continues.

Findings – In general, socio-economic and political factors rather than religious ideology explain why terrorism was used by GAM and continues to be used by OPM in their respective secessionist conflicts. Economic grievances fuelled by resource exploitation and inequitable sharing of resource rents have been contributing factors.

Originality/value of chapter – The analysis departs from previous approaches, which have focused primarily on the causes and course of the conflicts themselves and not on when and why such conflicts have included terrorist attacks.

This paper aims to summarize the current state of research on risk, crisis and disaster management in the generic field, and in tourism and hospitality. It identifies key themes and compares the main topics studied in both the tourism and hospitality management and marketing literature.

A narrative (thematic) review and synthesis was completed based on articles published in the top 20 tourism and hospitality management journals from 2011 to March 2021. A review was conducted of the generic literature from 2016 to 2020.

From 210 papers reviewed, only 47 are in the hospitality field. The authors found that 80% of papers were empirical with slightly more quantitative papers produced. The majority of the papers focused on crises. Three key themes were found from the review and future research proposed to address gaps based on these findings and a review of 26 papers from the generic risk, crisis and disaster management field.

Research is required into planning and preparedness, not just response and recovery to crises and disasters. Future research should consider hospitality rather than tourism, particularly focusing attention outside of the accommodation sector. Hospitality studies also need to go beyond the micro-organizational level to include more meso- and macro-level studies.

The review provides a number of future research directions for tourism and hospitality research in the field. The paper provides a comprehensive multi-dimensional framework to synthesize studies and identifies research gaps. It also provides recommendations on methodologies required to progress these research directions. Research in this field is likely to grow because of the impact of COVID-19.

Multicultural teams (MCTs) and their managers are subject to numerous exogenous forces that profoundly affect how these teams’ members relate, what their difficulties are, and how they interact with task, technology and the larger organization(s) around them. We approach such teams from a multi-level perspective, focusing on global business culture, industry situation, and national political context as macro forces affecting these teams. We explain how these factors affect team functioning through the centripetal and centrifugal forces that they exert on individuals. Our perspective will acknowledge the complex reality of social construction among team members, and offer the view that members’ expectations and their mutual interactions are responsible for shaping each other's subsequent cognitions.

Cause-related marketing (CrM) is one of the effective marketing concepts which draw high public exposure and make the cause and the organization known in the market. Further, it develops a higher inclination of the customers associating themselves with CrM-related campaigns. In this regard, CrM campaigns generally take hedonic products into consideration. The purpose of this paper (comprises two studies) is to: study 1, examine the attributes leading to successful CrM campaign and afterward when the results of Study 1 were found in line with the existing literature; and, Study 2, empirically examine the consumer preference for hedo-utilitarian products type in the CrM context.

A total of 316 respondents participated in the survey. For selecting the appropriate research technique under the CrM study, the systematic review was conducted to arrive at a decision. Finally, conjoint analysis, a decompositional approach, was used for its ability to provide real-world setup to the respondents and keeping the social desirability bias at the minimum while assessing the consumer preference in the context of CrM.

Much literature is available in favor of using hedonic products for successful CrM activities. However, none has conceptualized the hedo-utilitarian products that have an equally fair chance to succeed under CrM strategy. The present study confirmed the relevance of hedo-utilitarian products (utilitarian products having hedonic features) for attracting the consumers having cognitive and affective responses altogether.

The novel concept of hedo-utilitarian product is introduced and empirically examined. The propositions and findings will facilitate the organizations in developing the products and marketing strategies in the context of CrM, giving them the option beyond the two product categories, i.e. hedonic and utilitarian. Accordingly, the companies may also focus and strategize for the “causmers,” i.e. the consumers who pay heed to the cause of the campaign during the purchase.

While several of the dimensions in marketing have been explored, CrM is the least explored area in the Asian region. The attributes that may affect CrM were taken all together as another product feature/attribute under conjoint analysis exploring the attributes affecting CrM most, eventually, leading to higher consumer preference. Further, the concept of hedo-utilitarian products was introduced, empirically examined and recommended to future researchers for bringing it forward.