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The purpose of this paper is to evaluate characters and scenarios reflecting varied lesbian, gay, bisexual, and transgender (LGBT) identities in fiction in two library acquisitions platforms: a traditional library vendor (Coutts’ OASIS) and a freely available platform for self-published eBooks (Smashwords).

Using intersectionality as an approach, 200 LGBT fiction titles were examined in OASIS and in Smashwords with the goal of assessing the characters and scenarios represented. The hypothesis was that Smashwords’s titles, because they were self-published, would include more variety.

The titles in both platforms were roughly similar, with a pronounced focus on white gay males.

This research relied on limited metadata provided in each system. Additional research should evaluate the quality of the titles and the nature of the publishers.

Although the Smashwords eBook platform provides access to eBooks, a convenient way to consume genre fiction, the titles available do not represent more diverse LGBT identities than the titles available through a traditional library vendor platform, OASIS.

As libraries struggle with practical implications for selecting materials representing varied viewpoints, the question of self-published or indie eBooks has emerged as a potential option for providing these perspectives. The findings of this study indicate, however, that instead of reflecting a more diverse readership, the sample of Smashwords LGBT fiction eBooks examined largely resembles the materials that a library vendor provides.

Ari-Veikko Anttiroiko is a docent and acting professor in the Department of Regional Studies, University of Tampere, Finland. He has conducted and directed several research projects, including The Future of Electronic Services in Local Government and the Local Governance in the Information Society financed by the Academy of Finland. He has worked as an expert in several national and international e-government projects. His academic contributions include in a nutshell nearly 30 monographs, about 40 articles, and some 20 conference papers. He has memberships in several scientific organizations and editorial boards.

David Ellis is Professor in the Department of Information Studies at Aberystwyth University. He was previously lecturer and senior lecturer in the Department of Information Studies, University of Sheffield. He has a PhD and an MA in Information Studies from the University of Sheffield, and a BA in Philosophy and Politics from the University of Durham. His PhD study of the information behaviour of academic social scientists represented one of the first attempts to apply a rigorous qualitative methodology to modelling the information seeking patterns of social science researchers and was subsequently extended to studies of scientists in both academic and industrial research environments. These interests were further developed in the course of the uncertainty in information seeking project carried out in collaboration with researchers at the University of Sheffield and the University of North Texas. Professor Ellis has published extensively in the information studies field, his work has been recognised as representing a distinct, substantive and methodological contribution to the fields of information behaviour and information retrieval research, and is widely cited in both. His current research interests are in the areas of information behaviour, information and knowledge management and information systems. Professor Ellis's professional activities have included service on the UK Research Assessment Exercise, Peer Review Panel for Library and Information Management, and Research Convenor of the Arts and Humanities Research Council (AHRC) Peer Review Panel for Librarianship, Information and Museum Studies. He is a member of the AHRC and the Economics and Social Sciences Research Council (ESRC) Peer Review Colleges and Research Notes Editor of the International Journal of Information Management.

The purpose of this study is to clarify the indicators and measures that correspond to the dimensions of users' evaluation of university library service.

In a previous study, the authors had clarified the four dimensions that construct the evaluation of service quality through factor analyses of the survey data. In this study, nine focus group interviews were undertaken, at the libraries of four universities in Japan, England and Finland. With the aim to recapture the four dimensions in the concrete contexts of library use, the transcripts were analyzed and mapped according to the dimensions: “Effect of Service – Personal,” “Library as ‘Ba’,” “Collection and Access” and “Effect of Service – Organizational.” Another goal of the FGIs was to find out what measures should be added to the questionnaire, if any.

Usage scenarios were clarified for each user group – undergraduates, graduate students and faculty members, and the contents of interview statements were mapped to the tree based on the dimensions. As a result, the features and the background of four dimensions were revealed, and some clues for changes in the service quality assessment instrument were extracted.

Though the interviews were conducted in international/diverse contexts, it is necessary to be discreet about generalization and further examinations are required.

This article addresses considerations important to the service quality assessment in university libraries.

This paper presents the complete findings from the Academic Reading Format International Study (ARFIS), the world's largest study of tertiary students' format preferences and behaviors. The analysis of ARFIS proceeded in two stages. This paper reveals results from the second stage for the first time and compares them with the earlier results. The authors then present and discuss the results from the combined datasets of 21,266 students in 33 countries.

A total of 44 members in the ARFIS research team distributed an online survey composed of 22 Likert-style, multiple choice and open-ended questions to tertiary students on their format preferences and behaviors. Inferential statistical analysis was used on participant responses, and descriptive statistics analysis was used on the combined amalgamated dataset.

Majorities of students in all countries consistently show preference for reading their academic texts in print. However, variations of preferences do occur between countries. Overall, the language of a reading does not affect reading format preferences, but national scores on this question are greatly diverse.

ARFIS is the largest study of its kind created through a collaboration of researchers in countries on six continents, collecting data in more than 20 languages. The sample size, rigorous statistical analysis and consistency of results strengthen the reliability of the findings. Analysis of the first dataset has received widespread recognition, but this paper is the first to publish the second dataset and the complete amalgamated results.

The purpose of this study is to investigate the needs of potential end-users of a database dedicated to Swedish lesbian, gay, bisexual, transgender, queer, and intersex (LGBTQI) literature (e.g. prose, poetry, drama, graphic novels/comics, and illustrated books), in order to inform the development of a database, search interface functionalities, and an LGBTQI thesaurus for fiction.

A web questionnaire was distributed in autumn 2021 to potential end-users. The questions covered people's reasons for reading LGBTQI fiction, ways of finding LGBTQI fiction, experience of searching for LGBTQI fiction, usual search elements applied, latest search for LGBTQI fiction, desired subjects to search for, and ideal search functionalities.

The 101 completed questionnaires showed that most respondents found relevant literature through social media or friends and that most obtained copies of literature from a library. Regarding desirable search functionalities, most respondents would like to see suggestions for related terms to support broader search results (i.e. higher recall). Many also wanted search support that would enable retrieving more specific results based on narrower terms when too many results are retrieved (i.e. higher precision). Over half would also appreciate the option to browse by hierarchically arranged subjects.

This study is the first to show how readers of LGBTQI fiction in Sweden search for and obtain relevant literature. The authors have identified end-user needs that can inform the development of a new database and a thesaurus dedicated to LGBTQI fiction.