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Purpose: Process innovations are becoming increasingly significant in a changing digital society. The goal of this study is to focus on the service industry, particularly on how this sector has lately been influenced by sustainable development and digitalisation. The main focus will be on education. The cohabitation of three aspects (innovation, digitalisation, and sustainability) is declared as a fact in the competitive landscape.

Methodology: This study uses a multi-case approach emphasising the new system of processes in educational institutions in Canada, Ontario. These case studies are relevant to exceptional results consistently produced by various educational institutions.

Findings: The Waterloo region is known as a digitalisation triangle in Canada. Personal experiences and research findings serve as an example of the value of the global digitalised economy as a partnership principle in the educational and entrepreneurship fields.

Significance: The obtained experience and the attempt to share the knowledge and results of this work and research will be useful in future for other academic environments, cities, and countries.

Practical Implications: Cohesion between the purpose of this study and practice is explained as a need to see educational institutions as an important factor of innovation and economic development. In this case, the author shows how this successful case of Ontario, Canada created a stronger base for competitiveness and economic growth.

The purpose of this paper is to highlight the widespread crisis facing the archives and records management professions, and to propose recordkeeping informatics, a single minded disciplinary approach, as a way forward.

This paper reflects an Australasian perspective on the nature of the crisis besetting archives and records management professions as people struggle to adjust to digitally converged information ecologies. It suggests recordkeeping informatics as an approach for refiguring thinking, systems, processes and practices as people confront ever increasing information convergence, chaos and complexity. It discusses continuum thinking and recordkeeping metadata as two key building blocks of the approach, along with three facets of recordkeeping analysis involving the understanding of organisational culture, business process analysis and archival access.

Discussion of information and communication technologies as a “wild frontier” highlights the breaking down of recordkeeping processes within them. The causes for this chaos are complex and there is an urgent need to develop more coherent frameworks to identify and address the issues. Such frameworks need to grow from, and be conversant with, strong symbiotic relationships between social formations, recordkeeping processes, and archives, so that they may be applicable in an increasingly diverse range of organisational and community contexts. Embracing complexity is a must if the wild frontier is not to grow wilder.

The paper outlines a new disciplinary base from which new and old recordkeeping methods can be launched that are appropriate for this era.

This article aims to explore the impact of new social media on the 2011 English riots.

The paper suggests that discourse on the riots in the news and popular press is obscured by speculation and political rhetoric about the role of social media in catalysing the unrest that overlooks the role of individual agency and misrepresents the emotional dimensions of such forms of collective action.

In considering the riots to be symptomatic of criminality and austerity, commentators have tended to revive nineteenth‐ and twentieth‐century crowd theories to make sense of the unrest, which are unable to account for the effect of new social media on this nascent twenty‐first century phenomenon.

Here, the notion of the “mediated crowd” is introduced to argue that combining emotions research with empirical analysis can provide an innovative account of the relationship between new social media and the type of collective action that took place during the riots. Such a concept challenges orthodox nineteenth‐ and twentieth‐century crowd theories that consider crowds to be a corollary of “emotive contagion” in spatial proximity, with “the mediated crowd” mobilised in the twenty‐first century through social networking in both geographic and virtual arenas.

The paper proposes that this original approach provides insight into the particular conditions in which the 2011 English riots emerged, while advancing crowd theory in general.

The purpose of this paper is to describe and analyze a study of publics that was conducted by the Corporate Communications Department of Petrobras, an integrated energy company of Brazilian origin, one of the ten largest in its sector worldwide. Petrobras' strategic vision for 2020 includes the goal of becoming the preferred company among its publics of interest. To achieve this, Petrobras had to develop a concept and categories of its publics that could be applied to all the company's areas and subsidiaries.

The study was based on analysis of theories related to publics and stakeholders, secondary data gathering, and on consultation of Petrobras areas and subsidiaries through workshops.

The analysis of theories of publics and stakeholders enabled the identification of some variables that can provide a basis for building concepts. The project identified needs and issues of each Petrobras public and gave rise to the concept and categories of publics of interest of the company.

The project brought greater understanding of the individuals and groups that compose the network to which Petrobras belongs. The participative process of internal consultation amplified the debate on the theme and enabled the conceptualization and classification of publics for Petrobras as a whole. The project represents a direct collaboration of the Corporate Communications Department with the company's strategic vision.

The study reinforces the perspective that, faced with myriad concepts, an organization can develop its own definition and classification of publics or stakeholders in order to help it to manage its relationships.

The purpose of this paper is to examine the manner in which advocates of crowdsourcing reconfigure the classical sociological treatment of the crowd.

The approach taken conceives of the semantics of crowd theorizing in three phases, each of which makes sense of the power dynamics between the elite and the crowd. In phases one and two, the crowd is conceptualized as a problem generator; in phase three, the crowd is depicted as a problem solver and innovator.

This paper provides a critical look at phase three crowd theorizing. It explores how, by ignoring the disruptive power dynamic, crowdsourcing generates a credible image of the crowd as an innovator and problem solver. The work concludes with a discussion of the implications of phase three crowd theorizing for researchers in sociology.

Advocates of the wisdom of crowds, if interested in the sociological implications of their position, must attend to both the disruptive and costly implications of third phase crowd theorizing.

This paper maps the crowdsourcing process and places it in context. It argues that the distance between the classical social scientific treatment of the crowd is not nearly as great as crowdsourcing advocates would have one believe. Nevertheless, phase three crowd theorizing opens up sociologically relevant questions regarding the future portrayal of collective intelligence as a form of virtual property.

The purpose of this paper is to explore the methodological challenges of developing a shared academic–student discourse of recovery with undergraduate students in their final year at a British business school.

The authors reflect on the meaning of recovery and how it was negotiated and constructed by the relation established between students and academics, by analysing the visual- and text-based materials they produced and the discussions provoked by these materials using symmetric ethnology and content analysis.

The main finding is that students tended to reflect on the real, particularly the social, by creating copies and replicas; the authors, as academics, engaged with this practice with ambivalence. The article concludes that this as an attempt to manage what is felt to be unmanageable, echoing what some authors consider to be a contemporary practice of social justification (Boltanski and Thévenot, 1991) and others consider to be a well-established cultural practice (Taussig, 1993).

The paper contributes to a better understanding of how relatedness and reflexive inquiry become essential for when teaching and that is linked with academics being able to be openly related with students and their situation; to a better understanding of recovery and how it can be co-constructed by academics and students through a share narrative; to a methodology for the analysis of text and images, and its appropriateness for the study of ways in which imagination of the future may be co-constructed; and to an understanding of mimetic objects, replicas and copies.

The paper suggests that this approach could have practical implications when applying co-inquiry approaches of learning, the understanding of institutional and academic meaning of replication and relatedness in academic context of economic crisis.

The authors conclude that academic relatedness and students–tutors engagement is constructed differently when re-considering replication as a way of learning. Preference for copying and pasting found texts and images, rather than creating, served as a way of managing the unknown and of constructing recovery through a process of “mimeting” (Campbell, 2005).

The purpose of this chapter was to deconstruct the underlying contradictions of crowdfunding practices and to show how crowdfunding practitioners develop a schizophrenic use of these contradictions.

The main contradictions of crowdfunding practices are introduced with theoretical references. Then short cases are used to illustrate how crowdfunding practitioners try to cope with these contradictions.

The crowd addresses many contradictions, first because it is a syncretic concept, second because online crowds are still to be proven crowds. In any case, crowdfunding practitioners do their best to take the advantage of these contradictions, and run the risk of falling between two stools.

An attempt to provide an analysis of crowdfunding as a social, and not only economic, phenomenon, to suggest avenues for further critical research on crowdfunding.

This chapter presents an overview of the Brazilian regional media groups that are characterized by cross-ownership of media outlets in the four main reference platforms for news coverage: daily print, radio, broadcast television, and Web.

The research uses institutional documents to explore the history and operating mode of the groups that own the 50 best-selling newspapers in the country. The theoretical approach is guided by the notion of “spatialization” applied to business communication by Vincent Mosco, and by the concepts of “region,” “regionality,” and “regionalization” based upon authors aligned with the critical thinking approach in the field of geography.

The study identifies the multiple geographical scales at which these groups operate, as well as their dominant business models and the sources of their owners’ capital. Based on this analysis, it argues that the variables which are applied to the large-circulation media at a national level cannot be automatically transferred to the regional and local levels.

The study of regional media reveals a landscape that has not received adequate attention from communications researchers worldwide. It also points to problems which deserve more investigation and elaboration. This represents a new challenge for media studies, for the political economy of communication, and for the nascent field of geography of communication.

This chapter provides a distinctive and nuanced approach to the Brazilian media system. It can inspire other studies on regional communication which take into account the specificities of their geographic scales.