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The wide variety of productivity measurement methods available for use in services is reviewed. The diversity of the service industries has meant that each field has developed its own productivity measures which have often not been widely disseminated due to the lack of a common professional literature. The available measurement approaches are outlined, including those from the health sector where there has been a sizeable effort at productivity research. A classification scheme is presented to assist in the description and selection of available service productivity measures. The classification scheme is based on (1) complexity of inputs and outputs, (2) degree of customisation, and (3) level of aggregation. The measures of services productivity reviewed are presented in terms of this classification. An approach is suggested for the manager to follow in selecting productivity measures according to this classification and other considerations. While some attributes of services make productivity measurement difficult, it is argued that it is not as problematic as some would think and that a number of approaches are available, especially for the comparison of service units which tend to be far more numerous and homogeneous than factories.

This paper aims to set out the role of engineers in heritage conservation and investigates and evaluates the proposed available tools, technology and innovations that are currently available in the civil engineering sector that can be applied in heritage conservation.

As society has become more aware of the grandeur of heritage spaces and structures, there is increasing pressure to preserve historic buildings. But, it is the economic cost of maintaining this important heritage legacy that has become the prime consideration of every state in Australia. Dedicated intelligent monitoring systems supplementing the traditional building inspections will enable the involved and interested stakeholders to carry out not only timely reactive response, but also to plan the maintenance of such buildings in a more vigilant and systematic manner. This will, in future, help to prevent further degradation of heritage buildings, which is very costly, often difficult and sometimes impossible to address if neglected. Savings in time and resources can be achieved, but only if a building's pathological monitoring and inspection results are on hand for use to guide major decisions to be made on how to best prevent further decay, or to save an important historical structure or building fabric.

The emergence of technological tools will enable the realization of a maintenance-focused conservation model. However, aside from the cost, these tools are still experimental in nature. These technologies are yet to be applied within the conservation industry with hopes of creating an easier and economically effective systematic method of heritage conservation.

The paper discusses the emerging tools and technologies in easing the monitoring aspect of a maintenance-focused conservation model.

This paper presents a conceptual design process for developing a maintenance-focused heritage conservation model. Currently, there are several intervention approaches that can be applied in conservation from reconstruction, restoration and repairs to a “do-nothing” approach. This paper examines whether a maintenance solution is more than just an option or a necessity. The aim of the paper is to study the challenges and opportunities when putting more emphasis on the maintenance approach in conservation.

This research was conducted in an Australian context, where many major buildings were constructed from the 19th and 20th centuries and are now categorised as “modern heritage”. three case studies were undertaken to inform this paper and others. In addition, 17 global heritage conservation experts were interviewed, and their responses were analysed. Also, comparative field observations and archival records were examined and used to develop the initial framework model. Finally, using focus group discussions amongst 7 experts, the framework was reviewed and formally validated in order to ensure the development of a useful model for use in devising an effective maintenance management plan and monitoring conditions in heritage buildings.

This paper supports others in a series that have already been accepted by this journal, focussing the research on heritage building conservation being conducted in Australia, the homeland of the Burra Charter. The other papers are entitled (1) model for the maintenance-focused heritage building conservation and (2) engineering in heritage conservation.

The paper examines contemporary issues in heritage building maintenance and conservation in Australia and focusses specifically on the lack of focus on maintenance as a conservation intervention for heritage buildings.

This paper presents and illustrates the model of a maintenance-focussed conservation plan developed in the thesis. It proposes a framework which puts more emphasis on maintenance in conservation than reconstruction, restorations, repairs or even a “do-nothing” approach.

The research was conducted in an Australian context, where many major buildings are categorised as being “modern heritage”. However, the main problem with modern heritage is that although it has become more celebrated within the architectural historical sector, maintenance is still only in the background of most facility management (FM) operations, and its critical importance has yet to become accepted as a potential solution to greatly facilitate the proper preservation of the nation's architectural legacy. Challenges and barriers to this approach were evaluated, whilst opportunities were identified to improve a failing current situation that has resulted in the loss of many existing heritage structures. The paper makes a strong case in order to highlight the necessity of embedding a maintenance approach in preserving the historical fabric of buildings in the heritage conservation sector.

This research examines the key strategies for a maintenance-focussed conservation system.

The paper tackles experiences and issues in Australia about a lack of focus on maintenance as a conservation intervention.

Past research has shown that wellness culture projects identities that are predominantly middle-class, white, thin, able-bodied women. Wellness cultures are amplified through digital media, namely highly visual social media platforms such as Instagram and TikTok, that promote a feminine ideal that women can (and should) achieve through rigorous commitment and investment. However, discourses surrounding wellness culture are a cause for concern when consumption, choice, and responsibility are positioned as a mode to constantly improve oneself until an idealised appearance is achieved.

In this chapter, the author explores the experiences of five Asian-Australian women aged 18–35 living in Australia as they navigate ideals of femininity. The author draws on perspectives from feminist new materialism to understand the material-discursive practices that form norms and ideals of the female body. Findings are presented in the form of vignettes to help trace affective encounters with objects, digital media, discourses, and other bodies that produce different affective relations as they seek to understand Asian-Australian femininity. The author argues that digital media and wellness culture prompt individual understanding and practices to adhere to transnational ideals of the feminine body rather than dismantling social and cultural norms that limit individual choice, an issue that has thus far received limited scholarly attention for Asian-Australians. This chapter builds on previous studies that position wellness culture within an established white female neoliberal rhetoric.

Indefinite immigration detention causes well-documented harms to mental health, and international condemnation and resistance leave it undisrupted. Health care is non-independent from immigration control, compromising clinical ethics. Attempts to establish protected, independent clinical review and subvert the system via advocacy and political engagement have had limited success.

The purpose of this study is to examine the following: how indefinite detention for deterrence (exemplified by Australia) injures asylum-seekers; how international legal authorities confirm Australia’s cruel, inhuman and degrading treatment; how detention compromises health-care ethics and hurts health professionals; to weigh arguments for and against boycotting immigration detention; and to discover how health professionals might address these harms, achieving significant change.

Secondary data analyses and ethical argumentation were employed.

Australian Governments fully understand and accept policy-based injuries. They purposefully dispense cruel, inhuman and degrading treatment and intend suffering that causes measurable harms for arriving asylum-seekers exercising their right under Australian law. Health professionals are ethically conflicted, not wanting to abandon patients yet constrained. Indefinite detention prevents them from alleviating sufferings and invites collusion, potentially strengthening harms; thwarts scientific inquiry and evidence-based interventions; and endangers their health whether they resist, leave or remain. Governments have primary responsibility for detained asylum-seekers’ health care. Health professional organisations should negotiate the minimum requirements for their members’ participation to ensure independence, and prevent conflicts of interest and inadvertent collaboration with and enabling systemic harms.

Australia’s aggressive approach may become normalised, without its illegality being determined. Health professional colleges uniting over conditions of participation would foreground ethics and pressure governments internationally over this contagious and inexcusable policy.

The purpose of this paper is to describe physical and mental health characteristics of incarcerated youth both internationally and in New South Wales (NSW) Australia. To outline current practices in the provision of mental and physical healthcare for incarcerated youth internationally and in NSW.

Population relevant literature will be outlined as applicable. Health service delivery will be discussed, with an emphasis on the experiences of NSW physical and mental health service provision for incarcerated youth.

This paper illustrates that in NSW there was a parity of provision between physical and mental healthcare, though there were deficits in what should ideally be provided. Internationally there was clear evidence that current minimum standards of healthcare in both physical and mental healthcare domains remain unmet.

Provision of physical and mental healthcare for incarcerated youth warrants global improvement. Further research into current provisions, across jurisdictions and subsequent standardisation of practice, will improve health outcomes for this vulnerable group.

This is the first paper to describe mental and physical healthcare provision in NSW for incarcerated youth framed within the broader context of international health service provision for similar populations.

The purpose of this paper is to assess recent strategic sustainability policy, planning and assessment efforts in Victoria, Australia.

An interpretive approach to policy analysis provides the methodological foundation for the analysis. Evidence is drawn from the analysis of policy texts and semi‐structured interviews.

Sustainability attracted considerable policy attention in Victoria during the first decade of the 21st century, with stated ambitions for Victoria to become “the sustainable state” and “world leaders in environmental sustainability”. In pursuing these ambitions, Victoria's efforts centred on hosting a summit, articulating medium‐term directions and priorities, releasing a whole of government framework to advance sustainability, and establishing a Department of Sustainability and Environment, and a Commissioner for Environmental Sustainability. However, the evidence indicates these efforts would have benefited from greater public engagement and input, stronger governance arrangements, and a broader conceptualisation of sustainability.

The evidence presented highlights the implications associated with efforts to promote sustainability through strategic policy and planning processes.

This paper provides an informed, yet policy relevant, analysis of the strengths, weaknesses, challenges, and possibilities associated with pursuing sustainability at the sub‐national level. It also highlights the ways in which policy objectives can be frustrated by failing to establish the solid foundations necessary for building a robust approach to promoting sustainability. The value of progressing sustainability within a strategic improvement cycle is also highlighted.

The purpose of this paper is to examine the degree to which a compulsory induction program for Vietnamese higher education teachers influences participants’ perceptions of curriculum and course design.

This case study uses a qualitative, interpretive approach to data collection. Semi-structured interviews were conducted with 15 program participants before they started the program and immediately after they completed the program. Five program presenters also were interviewed and documents related to the program were analyzed.

The findings reflect the influence of Biggs’ (2003) constructive alignment approach on participants’ curriculum perceptions, although this approach was not explicitly stated in the program guidelines. Upon the completion of the program, participants realized the importance of their voices in curriculum construction and course design, which was absent from the pre-program findings. However, students’ agency in co-constructing the curriculum and the “being” of curriculum were not perceived.

The paper adds to the growing literature on induction programs and their relation to curriculum perceptions.

The paper provides examples of the changes in participants’ perceptions of curriculum and accentuates, what is neglected in the construction of curriculum.

The paper invites reflection on the design and implementation of curriculum from academic developers, education practitioners and researchers in similar contexts.

This paper is the result of a reflection on my personal experience while researching the politics of culture and identity in intercultural collaborations in Mexico. It deals with how autoethnography transformed my relationship with the way of doing research and particularly how a dream at the beginning of my ethnographic research changed my assumptions of my role as interpreter. Using the analysis of the dream as a guide for understanding the dynamics of intercultural organisations in Mexico, I conceptualised organisations as open systems whose meanings are organised and interlinked, forming hypertexts. I considered participants in those organisations, and myself, as quotidian ethnographers, able to create meanings and make sense of them for action. In that light, I listened to the stories from some organisations and ‘read’ their meanings by following the links between multiple representations, in different kinds of cultural narratives emerging from anywhere and manifested in any medium.