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Article
Publication date: 1 September 1999

Fenella Starkey

SERVICE USER PARTICIPATION IN housing and support is an important issue in national services. Nonetheless, research has found wide variations in the levels of service user

Abstract

SERVICE USER PARTICIPATION IN housing and support is an important issue in national services. Nonetheless, research has found wide variations in the levels of service user participation in housing and support schemes. This paper reports on a case study evaluation of approaches to service user participation in housing and support, drawing out key requirements: for flexible approaches to service user participation, to embed service user participation within organisations, for independent facilitation, and the importance of the participation process.

Details

Housing, Care and Support, vol. 2 no. 3
Type: Research Article
ISSN: 1460-8790

Article
Publication date: 10 January 2022

Weiwei Yan, Wanying Deng, Xiaorui Sun and Zihao Wang

This paper aims to explore question and answer (Q&A) participation and behavioral patterns on academic social networking sites (ASNSs) from the perspective of multiple subjects…

Abstract

Purpose

This paper aims to explore question and answer (Q&A) participation and behavioral patterns on academic social networking sites (ASNSs) from the perspective of multiple subjects such as academic, corporate and government institutions.

Design/methodology/approach

Focused on the Q&A service of ASNSs, this study chooses ResearchGate (RG) as the target ASNS and collects a large-scale data set from it, involving a sample of users and a Q&A sample about academic, corporate and government institutions. First, it studies the law of Q&A participation and the distribution of the type of user according to the sample of users. Second, it compares question-asking behavior and question-answering behavior stimulated by questions among the three types of institutions based on the Q&A sample. Finally, it discusses the Q&A participation and behavioral patterns of the three types of institutions in academic Q&A exchanges with full consideration of institutional attributes, and provides some suggestions for institutions and ASNSs.

Findings

The results show that these three types of institutions generally have a low level of participation in the Q&A service of RG, and the numbers of questions and answers proposed by institutional users conform to the power-law distribution. There are differences in Q&A participation and Q&A behavioral patterns among academic, corporate and government institutions. Government and academic institutions have more users participating in the Q&A service and their users are more willing to ask questions, while corporate institutions have fewer users who participate in the Q&A service and their users are inclined to provide answers. Questions from corporate institutions attract much more attention than those from the other two types of institutions.

Originality/value

This study reveals and compares the Q&A participation and the behavioral patterns of the three types of institutions in academic Q&A, thus deepening the understanding of the attributes of institutions in the academic information exchange context. In practice, the results can help guide different institutions to use the Q&A service of ASNSs more effectively and help ASNSs to better optimize their Q&A service.

Details

Aslib Journal of Information Management, vol. 74 no. 3
Type: Research Article
ISSN: 2050-3806

Keywords

Open Access
Article
Publication date: 26 July 2023

Maria Bendtsen Kronkvist, Patrik Dahlqvist Jönsson, Karl-Anton Forsberg and Mikael Sandlund

The purpose of this study is to describe participation in decision-making among service users with severe mental illness.

Abstract

Purpose

The purpose of this study is to describe participation in decision-making among service users with severe mental illness.

Design/methodology/approach

Service users want to participate in decision-making and in the planning of their care. There are widely known methods, such as shared decision-making, that could be used to facilitate service user participation. Three focus group interviews were conducted with the participation of 14 persons with mental illness and/or substance abuse who were service users at two Swedish Homes for Care and Residence (HVB). Data were analyzed by qualitative content analysis.

Findings

Two themes emerged: service users’ involvement in decisions is hampered by the professionals’ approach and adequate information and experience of participation means greater empowerment.

Research limitations/implications

Although it is known that service users would like to have more influence, and that methods like shared decision-making are recommended to empower service users and improve the decision process, research on these matters is limited.

Practical implications

This study reveals that there is a need of more systematic decisional support, such as shared decision-making, so that service users can be seen as important persons not only in guidelines and policy documents but also in clinical practice.

Social implications

The findings indicate that service users do not participate in decisions systematically, although policies, guidelines and laws providing that service users should be offered an active part in decision-making with regard to their care and treatment.

Originality/value

Although it is known that service users would like to have more influence, and that methods like shared decision-making are recommended to empower service users and improve their decision process, research on these matters is limited. The findings indicate that service users do not participate in decisions systematically, even though policies, guidelines and laws are in place stipulating that service users should be offered an active part in decision-making with regard to their own care and treatment. The results of this project bring improvement opportunities to light.

Details

Journal of Public Mental Health, vol. 22 no. 4
Type: Research Article
ISSN: 1746-5729

Keywords

Article
Publication date: 14 April 2010

Lucy Simons, Steve Tee and Tina Coldham

Mental health education aims to develop valuesbased practice to support practitioners in clinical decision‐making. Values‐based practice requires high levels of cultural…

Abstract

Mental health education aims to develop valuesbased practice to support practitioners in clinical decision‐making. Values‐based practice requires high levels of cultural competence achieved through service user participation in professional preparation. The degree of service user participation remains dependent on the values of programme providers.In this paper, we consider whether strategies to involve service users in mental health professional education can support the principles of valuesbased practice. To do this, we have drawn on the findings from qualitative studies of educators' practices and their views regarding service user involvement. Values‐based practice requires self‐awareness of values impacting on decisions and knowledge derived from service users' personal accounts. The studies suggest that while opportunities exist for service users to present their accounts, few examples of service user involvement facilitated deeper examination of values underpinning decision‐making. Enabling service users to influence values‐based practice development requires more authentic participatory approaches. Educators valued the contribution of service users' experiential knowledge to the learning process, but there was less evidence of educators' values base that would model commitment to the empowerment of service users.

Details

The Journal of Mental Health Training, Education and Practice, vol. 5 no. 1
Type: Research Article
ISSN: 1755-6228

Keywords

Article
Publication date: 11 December 2009

Ossie Stuart

Abstract

Details

Ethnicity and Inequalities in Health and Social Care, vol. 2 no. 4
Type: Research Article
ISSN: 1757-0980

Article
Publication date: 18 May 2009

Theodore Stickley, Brenda Rush, Rebecca Shaw, Angela Smith, Ronald Collier, Joan Cook, Torsten Shaw, David Gow, Anne Felton and Sharon Roberts

Service user involvement is called for at every level of NHS delivery in the United Kingdom (UK). This article describes a model of service user participation in the development…

Abstract

Service user involvement is called for at every level of NHS delivery in the United Kingdom (UK). This article describes a model of service user participation in the development of mental health nurse curricula in a UK university. Using a research model of participatory action research, the Participation In Nurse Education (PINE) project has now become mainstream in the mental health branches at the university. Service users led the design and implementation of the teaching sessions and led the data collection and analysis. Research participants were the service user trainers and the student nurses who were involved in being taught in the early stages of the project. The benefits of the work to both trainers and students are identified as well as some of the difficulties.

Details

The Journal of Mental Health Training, Education and Practice, vol. 4 no. 1
Type: Research Article
ISSN: 1755-6228

Keywords

Article
Publication date: 1 August 1997

Timothy Milewa

It is often suggested that professional and managerial attitudes significantly delimit the impact of new structures for enhancing the role and influence of service users in health…

1285

Abstract

It is often suggested that professional and managerial attitudes significantly delimit the impact of new structures for enhancing the role and influence of service users in health and social care planning. Considers the existence and clarity of such managerial attitudes in the context of one attempt to involve users in mental health care planning. The existence of latent and explicit managerial parameters to the role played by users in the planning of services was confirmed by the research at a very general level. Perhaps inevitably though, even in relation to a very specific user participation project, these parameters became less uniform as more detailed issues were considered. This suggests that an investigative focus on the “process” oriented attitudes and assumptions of managers and professionals, although important, should not be allowed to detract from a concern with gauging the demonstrable outcomes of user participation.

Details

Journal of Management in Medicine, vol. 11 no. 4
Type: Research Article
ISSN: 0268-9235

Keywords

Article
Publication date: 1 December 2004

Frances Gordon, Fiona Wilson, Tim Hunt, Michelle Marshall and Claire Walsh

This paper describes work with patients/service users, students and educators, resulting in the identification of key issues to be addressed when planning patient/service user

Abstract

This paper describes work with patients/service users, students and educators, resulting in the identification of key issues to be addressed when planning patient/service user participation in interprofessional student learning. Preparation, communication, support and debriefing for both students and lay participants were revealed as essential for successful patient/service user involvement in education.

Details

Journal of Integrated Care, vol. 12 no. 6
Type: Research Article
ISSN: 1476-9018

Keywords

Article
Publication date: 10 May 2011

Toke Bjerregaard

The purpose of this paper is to shed light on how actors within, on the surface, similar organizations cope and work with imposed institutional changes.

Abstract

Purpose

The purpose of this paper is to shed light on how actors within, on the surface, similar organizations cope and work with imposed institutional changes.

Design methodology/approach

This research is based on an ethnographic field study addressing why, despite being exposed to the same institutional demands, organizational actors respond by developing diverging institutional orders of appropriate organizational conduct. This research examines how middle managers and frontline staff in two similar Danish social care organizations respond to demands to adopt a New Public Management (NPM)‐based logic of individualized service delivery.

Findings

The study shows how institutional diversity may underlie apparently similar organizational structures and responses. NPM‐style modernization efforts partly converged with diverse professional motives and rationales around, on the surface, similar organizational changes. The findings illustrate how differential institutional orders are maintained by middle managers and frontline staff despite exposure to the same demands.

Research limitations/implications

There are different limitations to this ethnographic field study due to the character of the methodology, the limited number of organizations, informants and time span covered. Attending to micro‐level processes within organizations provides a rich understanding of how particular forms of organization and action emerge in response to institutional demands. This calls for more ethnographic research on how actors within organizations cope and work institutional change.

Originality/value

Relatively little organizational research has addressed how individual actors at the lower levels of organizations cope and work with institutional changes using ethnographic methodology.

Details

Qualitative Research in Organizations and Management: An International Journal, vol. 6 no. 1
Type: Research Article
ISSN: 1746-5648

Keywords

Book part
Publication date: 27 August 2024

Michael John Norton

User involvement and co-production are imperative to the design, delivery and evaluation of service provision. This chapter provides a brief introduction to these concepts as they…

Abstract

User involvement and co-production are imperative to the design, delivery and evaluation of service provision. This chapter provides a brief introduction to these concepts as they relate to mental health, addiction and dual diagnosis. This occurs through an exploration of models of user involvement, particularly, Arnstein’s ladder of participation and MHERs engagement continuum. This is followed by exploring the benefits of user involvement at both a micro and macro level. Co-production – as the highest form of participation is also introduced followed by how these concepts are noted within policy. These concepts are imperative to the creation of a recovery-orientated service that meets the needs of the whole person and their supporters.

Details

Different Diagnoses, Similar Experiences: Narratives of Mental Health, Addiction Recovery and Dual Diagnosis
Type: Book
ISBN: 978-1-80455-848-5

Keywords

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