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Explores how Sedgwick UK, part of the Sedgwick Group, gained its ISO 9001 certification. Looks at, first, why the company sought certification, the answer being competitive advantage and formal recognition as a quality company. Explains that ISO 9001 was a logical progression of its previous client servicing standards and procedures. Goes on to explain how it made sense of the standard as it applies to the company and describes how the system was finally implemented.

The purpose of this paper is to report and comment on the High Court of Justice ruling on Shore v. Sedgwick Financial Services Ltd & Others.

The paper outlines the facts surrounding the case and comments on the ruling.

The claim for breach of duty against the defendants was time barred.

An interesting feature of this judgment is that one theme that runs its entire course in terms of judicial finding of fact and of law is the degree to which the defendants did or did not adequately explain the risks associated with income drawdown and the degree to which the claimant either understood or failed to understand or indeed voluntary undertook the extra risk of taking maximum income under income drawdown pension schemes in his desire to for flexibility and retention of control over pension capital.

Argues that the general area of commercial sponsorship activity, while attracting increasing interest from marketing practitioners as an important strategic option in marketing communications, has not been the subject of sufficiently rigorous and comprehensive investigation by theoreticians. States the purpose is to establish and consolidate the available body of knowledge combining an overview of the standard conceptual approaches to marketing communication with an examination of the recent academic research in sponsorship, while maintaining a focus on current marketplace practice. Argues for a coherent and structured approach to the management of sponsorship expenditure through the application of a ‘management by objectives’ approach. Parameters are established in terms of a working definition of sponsorship, a review of its commercial development and an overview of current activity. Develops a commercially ration framework within which sponsorship activity may be undertaken. Views objective‐setting as the cornerstone of sponsorship management and outlines a classification of sponsorship objectives that subsumes current practice clarifies the range of potential benefits. Examines the criteria that govern rational sponsorship selection and proposes an evaluation strategy based on stated criteria. Methods of evaluating effects of marketing communications (sponsorship particularly) are examined and new evaluation techniques are advanced to facilitate the implementation of this rigorous scientific approach.

The article's aim is to report and comment on the Court of Appeal case Shore v. Sedgwick Financial Services Ltd & Others.

The article outlines the facts surrounding the appeal and comments on the ruling.

The Court of Appeal reached the same conclusion as the trial Judge as to the outcome– both claims were time barred through limitation. However, the reasoning differed from that of the trial judge in certain respects as to the significance of the exact dates on which the claimant was properly to be seen to have suffered loss or to have been aware of his loss.

The article highlights how this case shows how important it is to actively and continually review one's financial situation in order to make any meaningful use of common law and statutory remedies for negligent or non‐compliant financial advice.

In a black binder with Facilities stamped neatly on the front, the first six issues gave us a warm glow of satisfaction — for a few minutes. Then the old familiar worry returned. Who exactly is the facilities manager? Is he a supercharged executive, like the director of Sedgwick interviewed in these pages, with overall responsibility for telecommunications, data processing and accommodation? Is he a harassed facilitator with his ear grafted to the telephone as one crisis follows another? Or is he a reformed architect, wringing his hands over his thoughtless past? Is he even a he? We are being made more aware all the time of how dangerous it is to assume anything about the facilities manager, from the scope of his job to the proportion of the total work force his department will represent. Two recent examples come to mind: a London headquarters building in which over 100 facilities staff look after 1 000 people, and a facilities management plan for a projected building in San Antonio, Texas, where 25 people are detailed to look after 500 people. The ratios are 1:10 and 1:20. Doubtless greater extremes exist.

We are sure that most paint technologists will agree (with the possible exception of those at ICI), that up to two years ago if you thought of phosphating you immediately though of Pyrene. Then the name became diluted to Ardrox Pyrene. They are, of course, part of Brent Chemicals, who have now decided to restructure the company ready to take on the challenge of the single European Common Market, together with their existing European companies. This entails phasing out the old names we all knew and organising into three market‐led operating divisions — one of which, Europe; Industrial Systems, will be concerned with phosphating technology. We can see the logic of all this.

The judgment by the House of Lords in the matter of Pirelli General Cable Works Ltd v Oscar Faber and Partners (The Times, 11 December 1982) is of the greatest significance to building owners, redefining as it does the starting point of the six‐year period during which architects or designers may be liable for defects occurring in buildings.

One of the main features of the reform of the Mental Health Act 2007 was the introduction of community treatment orders (CTOs). CTOs represent a fundamental shift in the rights of people with severe mental health problems, who have been detained in hospital under section 3 of the Mental Health Act and subsequently discharged. The call for the introduction of CTOs or similar legislation has been a feature of mental health policy over the past 20 years. Despite the detailed discussion of the relationship between ethnicity and psychiatry, there has been very little attention paid to the way that race was a factor in the community care scandals of the 1990s. This article, through the consideration of two very high profile cases ‐ Christopher Clunis and Ben Silcock, explores the media's influence on the construction of the debate in this area. In particular, it explores the way that the media reporting of the two cases had a role in not only perpetuating racial stereotyping, but also the stigmatising of those experiencing acute mental health problems. In addition, with the use of government papers obtained under the Freedom of Information Act, it considers the response to and the attempts to influence the media debate at that time.

The paper presents a comprehensive review of the UK research literature on the health needs of people with learning disabilities, and the response of mainstream health services to those health needs. Evidence from the review, although limited in some areas, clearly demonstrates that people with learning disabilities in the UK have significantly poorer health than the UK population generally in a number of priority areas for the NHS. Furthermore, people with learning disabilities have particularly poor health in a number of additional areas involving significant mainstream NHS resources. Despite these considerably greater health needs, people with learning disabilities receive poorer support from mainstream health services, across primary care, hospital services and screening programmes.The findings of the review indicate that mainstream NHS services should not only include people with learning disabilities, but also prioritise them as a particularly vulnerable group requiring urgent attention if general NHS priorities for health inequalities and service standards are to be met.

A new range of desk‐top microcomputers with both hardware and software specifically designed for a full range of small business applications is announced by Olympia Business Machines Co Ltd. Main features of the new microcomputers are their 64K central RAM memory and their external disk storage capacity — ranging to over 5 megabytes. Standard software programs are fully integrated and can be “personalised”; and there is the facility to communicate with main frame computers and other computer systems. All systems have been designed so that they are simple to understand and operate, especially for first time users.