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Article
Publication date: 22 May 2024

Noor Fadzlina Mohd Fadhil, Say Yen Teoh, Leslie W. Young and Nilmini Wickramasinghe

This study investigated two key aspects: (1) how a hospital bundles limited resources for preventive care performance and (2) how to develop IS capabilities to enhance preventive…

Abstract

Purpose

This study investigated two key aspects: (1) how a hospital bundles limited resources for preventive care performance and (2) how to develop IS capabilities to enhance preventive care performance.

Design/methodology/approach

A case study method was adopted to examine how a hospital integrates its limited resources which leads to the need for resource bundles and an understanding of IS capabilities development to understand how they contribute to the delivery of preventive care in a Malaysian hospital.

Findings

This research proposes a comprehensive framework outlining resource-bundling and IS capabilities development to improve preventive care.

Research limitations/implications

We acknowledge that the problem of transferring and generalizing results has been a common criticism of a single case study. However, our objective was to enhance the reader’s understanding by including compelling, detailed narratives demonstrating how our research results offer practical examples that can be generalized theoretically. The findings also apply to similar-sized public hospitals in Malaysia and other developing countries, facing challenges like resource constraints, HIS adoption levels, healthcare workforce shortages, cultural and linguistic diversity, bureaucratic hurdles, and specific patient demographics and health issues. Further, lessons from this context can be usefully applied to non-healthcare service sector domains.

Practical implications

This study provides a succinct strategy for enhancing preventive care in Malaysian public hospitals, focusing on system integration and alignment with hospital strategy, workforce diversity through recruitment and mentorship, and continuous training for health equity and inclusivity. This approach aims to improve resource efficiency, communication, cultural competence, and healthcare outcomes.

Social implications

Efficiently using limited resources through HIS investment is essential to improve preventive care and reduce chronic diseases, which cause approximately nine million deaths annually in Southeast Asia, according to WHO. This issue has significantly impacted the socioeconomic development of developing countries.

Originality/value

This research refines resource orchestration theory with new mechanisms for resource mobilization, extends IS literature by identifying how strategic bundling forms specialized healthcare IS capabilities, enriches preventive care literature through actionable resource-bundling activities, and adds to HIS literature by advocating for an integrated, preventive care focus from the alignment of HIS design, people and institutional policies to address concerns raised by other research regarding the utilization of HIS in improving the quality of preventive care.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 7 August 2020

Xiqing Sha, Jing (Elaine) Chen and Say Yen Teoh

This study intends to reveal how to manage the dynamic process of information technology business (IT-business) strategic alignment; managing this alignment is an unknown yet…

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Abstract

Purpose

This study intends to reveal how to manage the dynamic process of information technology business (IT-business) strategic alignment; managing this alignment is an unknown yet critical issue that must be addressed by any firm trying to unleash the business value of their IT investments.

Design/methodology/approach

This study presents our case study of a healthcare organization after healthcare information systems (HIS) implementation and investigates the strategic alignment between the implemented HIS and the organizational strategy from a dynamic perspective.

Findings

Two different patterns of alignment (i.e. an IT-strategy–driven pattern and a business-strategy–driven pattern) are identified, and a process model of the IT-business strategic alignment is developed. Moreover, this study focuses on the social dimension of strategic alignment and examines the role of this dimension, which is critical and fundamental with respect to other dimensions, in achieving strategic alignment.

Research limitations/implications

This paper makes important theoretical contributions to the understanding of strategic alignment by taking a dynamic view of alignment, identifying different patterns of alignment, emphasizing the role of social alignment and developing a comprehensive process model.

Practical implications

From a managerial perspective, managers should periodically scrutinize the IT-business alignment patterns of their organizations and develop dynamic capabilities for strategic alignment.

Originality/value

While most of the literature on the dynamics of strategic alignment have focused on confirming the dynamics of strategic alignment and identifying the factors that create dynamics in alignment, this study examines IT-business alignment as a continuous process over time, thus providing a novel perspective. Moreover, while the role of social alignment and its impact on downstream performance remain unclear in the current literature, this study incorporates the social dimension of alignment to investigate the role of this dimension in achieving IT-business strategic alignment.

Details

Information Technology & People, vol. 33 no. 5
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 30 January 2009

Say Yen Teoh and Shan L. Pan

This study aims to create and deploy new configurations of resources via understanding issues concerning generative knowledge integration (KI) to create a customer‐centric…

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Abstract

Purpose

This study aims to create and deploy new configurations of resources via understanding issues concerning generative knowledge integration (KI) to create a customer‐centric relationship management system.

Design/methodology/approach

A qualitative case study of a public‐listed housing developer was conducted to analyze its main issues and conceptualize the underlying generative knowledge integration process.

Findings

Issues concerning generating KI were identified from the case study. The conceptualization of generative KI encompasses three main generative KI mechanisms, knowledge conceptualization, knowledge convergence, and knowledge assimilation, that are connected by three generative KI processes: accessing and exchanging knowledge, articulating and exchanging knowledge, and combining and exchanging knowledge.

Practical implications

The importance of understanding the concept of generative knowledge integration for practitioners is emphasized, and suggestions are given to promote the deployment of knowledge integration generation throughout system development.

Originality/value

The research conducted is unique in that a new model of generative knowledge integration is proposed, contributing to the knowledge integration literature in terms of the uncovering the three new generative KI mechanisms and processes.

Details

Journal of Systems and Information Technology, vol. 11 no. 1
Type: Research Article
ISSN: 1328-7265

Keywords

Article
Publication date: 26 September 2008

Say Yen Teoh and Shan L. Pan

The purpose of this article is to aid in the understanding of the influence of social integration (SI) in enterprise information systems (EIS) use.

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Abstract

Purpose

The purpose of this article is to aid in the understanding of the influence of social integration (SI) in enterprise information systems (EIS) use.

Design/methodology/approach

An in‐depth case study was carried out, where 40 interviews were collected along with eight informal conversations, five observations, and secondary data from a company with ten years of experience in the management and application of EIS. Informants were EIS users from top management to middle management, different‐user departments, the IT department, as well as the IT vendor.

Findings

A total of six social integration processes and three social integration mechanisms were identified that help to explain the influences of social integration in EIS use.

Research limitations/implications

This research could be further extended to explore other possible social integration processes, enablers or inhibitors which could provide a more comprehensive understanding of EIS usage.

Practical implications

By understanding the concept of SI, practitioners should be able to provide appropriate effort, attention and action which could evolve in the process to optimize productivity and efficiency of EIS use.

Originality/value

The theoretical contribution of this paper is the development of a coherent conceptual social integration (SI) framework to connect the interrelationships among the three social capital dimensions proposed by Nahapiet and Ghoshal.

Details

Journal of Enterprise Information Management, vol. 21 no. 5
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 15 February 2021

Muhammad Turki Alshurideh, Barween Al Kurdi, Ra’ed Masa’deh and Said A. Salloum

This paper aims to investigate if perceived security, trust and perceived privacy affect both perceived usefulness and perceived ease of use. Also, the study explores if trust…

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Abstract

Purpose

This paper aims to investigate if perceived security, trust and perceived privacy affect both perceived usefulness and perceived ease of use. Also, the study explores if trust, perceived usefulness and perceived ease of use influence consumers’ intentions to use the e-payment system which is supported by testing the moderation effect of gender on the intention to use such systems in the higher education institutes.

Design/methodology/approach

In total, 850 participants from United Arab Emirates (UAE) universities have filled an online questionnaire prepared for these aims. The survey instrument is composed of 22 items. The primary data was used to test the study model, proposed constructs and the study hypotheses using the Smart PLS Software.

Findings

The research confirmed that perceived security, trust and perceived privacy affect both perceived usefulness and perceived ease of use. Also, the study found that trust, perceived usefulness and perceived ease of use have anticipated the significance of consumers’ intention to use e-payment system which is found also moderated by gender. Research outcomes indicated an important contribution towards the acceptance of e-payment systems and the common design of e-commerce systems.

Originality/value

Research outcomes have indicated an important contribution toward the acceptance of e-payment systems and the common design of e-commerce systems. Additionally, this study helped in increasing the reader’s understanding of various aspects of e-commerce, specifically consumers’ trust and privacy protection which consequently allows the online sellers to formulate appropriate strategies and actions imperative to serve the online purchasers and target the internet users.

Details

Review of International Business and Strategy, vol. 31 no. 3
Type: Research Article
ISSN: 2059-6014

Keywords

Article
Publication date: 1 November 2021

Mohmed Y. Mohmed Al-Sabaawi, Ali Abdulfattah Alshaher and M.A. Alsalem

Electronic payment (e-payment) systems literature analysis reveals that they are growing in developing countries; however, they are limited in the Arab countries and, more…

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Abstract

Purpose

Electronic payment (e-payment) systems literature analysis reveals that they are growing in developing countries; however, they are limited in the Arab countries and, more importantly, scarce in Iraq in particular. Therefore, this paper aims to investigate the factors influencing the intention of users to use e-payment systems in Iraq. Additionally, this study proposes an e-payment adoption model based on technology usage models to identify user trends toward e-payment systems.

Design/methodology/approach

A quantitative approach is adopted to test the proposed model. The proposed model is based on the Unified Theory of Acceptance and Usage of Technology theory. The proposed model is validated using survey data from 339 e-payment system users. Using Amos software, this study used structural equation modeling (SEM), a statistical technique for analyzing factor relationships.

Findings

The findings of the study indicate that performance expectancy, effort expectancy, social influence, facilitating conditions and price saving orientation influence Intention to accept the e-payment system. Similarly, habit, technology security, trust, innovation resistance, psychological empowerment also affect intention to accept an e-payment system. However, hedonic motivation and perceived risk do not affect e-payment system adoption.

Originality/value

The identified factors play a major role in user intentions toward the adoption of e-payment systems for financial transactions and addressing these factors will make e-payment acceptable in the future. The results of this study contribute to assisting governments or e-payment firms and decision-makers in building strategic decisions or policies that will increase the adoption of e-payment by individuals.

Details

Journal of Science and Technology Policy Management, vol. 14 no. 2
Type: Research Article
ISSN: 2053-4620

Keywords

Article
Publication date: 10 April 2017

Yen-Hong Ng, Sue-Pei Lai, Zhi-Peng Su, Jing-Yi Yap, Hui-Qi Teoh and Han Lee

The purpose of this paper is to investigate factors that influence accounting students’ preference toward career paths. Career path refers to the choices of jobs and occupational…

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Abstract

Purpose

The purpose of this paper is to investigate factors that influence accounting students’ preference toward career paths. Career path refers to the choices of jobs and occupational positions an individual may choose to hold. Accounting students may choose to advance their career into one of the following areas: financial accounting, management accounting, taxation, auditing, finance, etc. According to past literature, choices of career path are influenced by intrinsic motivation, extrinsic motivation, third parties, and career exposure.

Design/methodology/approach

A self-administered survey was used to collect data from students in a reputable private university in Malaysia. This university recruits a huge number of accounting students annually for its accounting program. A total of 306 questionnaires were collected for data analysis using statistical analysis system.

Findings

The findings of the study suggest that undergraduate accounting students are more influenced by intrinsic motivation and career exposure in selecting their career paths, whereas third parties and extrinsic motivation are less likely to influence undergraduate accounting students’ career choices.

Research limitations/implications

The results, however, could not be generalized to all accounting students in Malaysia since the study was collected from only one private university in Malaysia and non-probability sampling technique was applied. The theoretical contribution of this study is the inclusion of new variables in the model.

Practical implications

Professional accounting bodies may benefit from the findings of this study as it may provide a basis in designing member recruitment strategies.

Originality/value

This paper fulfills an identified need to study how shortage of certain career path for accounting students could be resolved.

Details

Journal of Management Development, vol. 36 no. 3
Type: Research Article
ISSN: 0262-1711

Keywords

Article
Publication date: 30 September 2014

Wendy Ming Yen Teoh and Siong Choy Chong

This paper aims to identify developmental issues associated with women entrepreneurship, with the Malaysian small and medium enterprises (SMEs) as a base. Subsequently, the paper…

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Abstract

Purpose

This paper aims to identify developmental issues associated with women entrepreneurship, with the Malaysian small and medium enterprises (SMEs) as a base. Subsequently, the paper also aims to devise certain stratagems and new policies for ensuring women entrepreneurial growth.

Design/methodology/approach

An overview of the issues surrounding women entrepreneurship development in Malaysia is provided, drawing on the extant literature. The issues comprise cultural barriers, lack of spousal support, gender inequality, lack of confidence, weak social and business networking, few laws to support working families and neglected women entrepreneurs in the cottage industry, as well as domestic help and home-based childcare.

Findings

Based on the issues identified, strategies are proposed to address them, contextualising on the gender aspect of women entrepreneurship.

Practical implications

A summary is provided on the research and practical gaps from the perspective of strengthening women entrepreneurship and with the aim of encouraging further research in this area. The paper posits that an understanding of the gender aspect on issues related to the development of women entrepreneurship in Malaysia is required if policy measures are to be constructive in assisting women entrepreneurs in achieving their full entrepreneurial potential.

Originality/value

Very limited studies have been undertaken in the past to assess the issues faced by women entrepreneurs in the context of overall development of women entrepreneurship. This is of great value to an SME-dominated economy such as Malaysia where the paper provides a comprehensive summary of the strategies and policy measures required to strengthen women entrepreneurship development.

Details

Gender in Management: An International Journal, vol. 29 no. 7
Type: Research Article
ISSN: 1754-2413

Keywords

Article
Publication date: 17 July 2015

Afdal Madein and Mahfud Sholihin

– The purpose of this paper is to examine whether managers consider social and environmental information in evaluating projects.

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Abstract

Purpose

The purpose of this paper is to examine whether managers consider social and environmental information in evaluating projects.

Design/methodology/approach

Built on the stakeholder theory, this study hypothesises that managers consider social and environmental information in evaluating their projects. To test the hypotheses, this study employs experimental design.

Findings

The authors find evidence that managers consider social and environmental information in evaluating their projects.

Research limitations/implications

This study finds that social and environmental information is relevant for managerial decision making, particularly in project evaluation.

Practical implications

Social and environmental information is considered relevant for project evaluation decision. Hence, managers should be provided those information.

Originality/value

To the best of the knowledge, this is the first accounting study which examines the effect of social and environmental information on managers’ decisions, particularly in the Asian context using experimental approach. Previous studies only examined the effect social and environmental information on external stakeholders, such as investors.

Details

Asian Review of Accounting, vol. 23 no. 2
Type: Research Article
ISSN: 1321-7348

Keywords

Abstract

Details

Financial Derivatives: A Blessing or a Curse?
Type: Book
ISBN: 978-1-78973-245-0

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