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The moderation effect of gender on accepting electronic payment technology: a study on United Arab Emirates consumers

Muhammad Turki Alshurideh (Department of Management, University of Sharjah, Sharjah, United Arab Emirates and Department of Marketing, University of Jordan, Amman, Jordan)
Barween Al Kurdi (Department of Business Administration, Faculty of Economics and Administrative Sciences, Hashemite University, Zarqa, Jordan)
Ra’ed Masa’deh (Management Information Systems Department, School of Business, University of Jordan, Amman, Jordan)
Said A. Salloum (Research Institute of Sciences and Engineering, University of Sharjah, Sharjah, United Arab Emirates)

Review of International Business and Strategy

ISSN: 2059-6014

Article publication date: 15 February 2021

Issue publication date: 13 September 2021

1446

Abstract

Purpose

This paper aims to investigate if perceived security, trust and perceived privacy affect both perceived usefulness and perceived ease of use. Also, the study explores if trust, perceived usefulness and perceived ease of use influence consumers’ intentions to use the e-payment system which is supported by testing the moderation effect of gender on the intention to use such systems in the higher education institutes.

Design/methodology/approach

In total, 850 participants from United Arab Emirates (UAE) universities have filled an online questionnaire prepared for these aims. The survey instrument is composed of 22 items. The primary data was used to test the study model, proposed constructs and the study hypotheses using the Smart PLS Software.

Findings

The research confirmed that perceived security, trust and perceived privacy affect both perceived usefulness and perceived ease of use. Also, the study found that trust, perceived usefulness and perceived ease of use have anticipated the significance of consumers’ intention to use e-payment system which is found also moderated by gender. Research outcomes indicated an important contribution towards the acceptance of e-payment systems and the common design of e-commerce systems.

Originality/value

Research outcomes have indicated an important contribution toward the acceptance of e-payment systems and the common design of e-commerce systems. Additionally, this study helped in increasing the reader’s understanding of various aspects of e-commerce, specifically consumers’ trust and privacy protection which consequently allows the online sellers to formulate appropriate strategies and actions imperative to serve the online purchasers and target the internet users.

Keywords

Citation

Alshurideh, M.T., Al Kurdi, B., Masa’deh, R. and Salloum, S.A. (2021), "The moderation effect of gender on accepting electronic payment technology: a study on United Arab Emirates consumers", Review of International Business and Strategy, Vol. 31 No. 3, pp. 375-396. https://doi.org/10.1108/RIBS-08-2020-0102

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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