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The University of Oklahoma Libraries (UL) has created content management tools located on the staff intranet. These tools allow library personnel to control the content on the web site while the library systems office maintains site navigation and consistent site design. These tools have been in place for approximately three years, but this study is the first formal evaluation of these systems.

To evaluate usage of the content management tools in place at UL, the authors surveyed all levels of library personnel to see how they utilize the library intranet to manage web site content. The authors examined both self‐reported usage of the staff intranet and data collected from the systems office about actual usage.

This study provides insight on the intended use of content management systems versus the actual usage of these systems.

Future research should focus on how CMS is being used by regular users of the systems rather than usage of the system as a whole. Survey results were skewed by including student workers who seldom have reason to use the intranet or CMS tools within the scope of their positions.

Explores the issues surrounding the use of the intranet as a tool for communication and managing content on a public web site. Tools must be properly marketed if they are to be fully utilized.

This paper will benefit those in organizations that are considering locally developing content management tools or that are beginning to evaluate usage of their staff intranet.

Pre-project planning can be an important process for libraries managing large project portfolios. The process allows anyone within an organization to put forth a potential project, and it clearly articulates the process both for developing an idea into a project and for approving and prioritizing projects.

Drawing from experience, the authors introduce a preliminary step for proposing projects before the project management principles are applied.

Benefits of the process include: promoting stakeholder input; preventing organizational overwhelm; documenting the library’s project portfolio; and improving communication, transparency, and decision-making. Libraries implementing this process should define a project for their organization, build buy-in among those involved, and ensure that approved projects advance library goals.

This chapter is largely practical and derived from experience. It provides an in-depth look at pre-project planning, a concept largely ignored in the project management literature.

To introduce the special theme issue on “Content management systems”.

Each of the articles in the theme are described in brief.

The articles cover a range of topics from implementation to interoperability, object‐oriented database management systems, and research about meeting user needs.

Libraries have only just begun to realize that their web presence is potentially as rich and complex as their online catalogs, and that it needs an equal amount of management to keep it under control.

The purpose of this paper is to explore significant events in psychotherapy with clients with intellectual disabilities (IDs).

Four therapy dyads, each consisting of one client and one therapist, were recruited. Following the brief structured recall procedure (Elliott and Shapiro, 1988), semi-structured interviews focused on helpful events in psychotherapy, using video of particular sessions as a stimulus to help prompt recall of that session.

Using interpretative phenomenological analysis, five super-ordinate themes were identified: “The Uniqueness of the Therapeutic Relationship”; “Using adaptations to Express Emotions”; “Client Behaviour/Therapist Behaviour”; “Hope and Paternalism”; and “Meaning-Making”. The results provide additional evidence that significant therapy events occur for clients with IDs. Furthermore, the research enabled insights to be gained about the process of therapy for this client group and for exploration of therapeutic factors that may be involved in facilitating a significant therapy event.

This study highlights the need for therapists to work in such a way as to facilitate significant events in therapy. Whilst this study was a necessary first step, owing to the non-existence of research in this area, the sample size and qualitative design may limit any wider generalisation of the findings.

Significant events have not previously been explored in psychotherapy with clients with IDs. This research could therefore make an important contribution to our understanding of the process of psychotherapy for this client group.