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It is reasonable to assume the existence of a new “dynamic” that influences how to measure reference services in libraries and how we evaluate the reference librarians who provide those services. Traditional, face-to-face delivery of reference services is reported to be declining, and there is myriad evidence, albeit largely uncollated and little evaluated, which suggests reference librarians are delivering significant and increasing amounts of the services they render in network environments. These trends raise questions, in turn, about how well we understand the current state of affairs in reference services, particularly where the management and evaluation of reference services in network environments are concerned.

The purpose of this study is to investigate relevant circumstances and conditions bearing – directly and indirectly – on changes in the nature, form, substance, and effects of reference services – through the reference librarian experience. Specifically, this attitudinal study will account for and assess changes in reference services (in the context of a medium-sized private university with a national reputation for successfully integrating information technologies into the educational process), with the further aim of developing an understanding of how to capture statistics and evaluate reference services and personnel in this dynamic environment. Reference librarians at a second mid-sized public university library were also interviewed for comparative data analysis in this study. Select portions of this paper have appeared in other publications in shorter, focused, introductory articles.

The following classified, annotated list of titles is intended to provide reference librarians with a current checklist of new reference books, and is designed to supplement the RSR review column, “Recent Reference Books,” by Frances Neel Cheney. “Reference Books in Print” includes all additional books received prior to the inclusion deadline established for this issue. Appearance in this column does not preclude a later review in RSR. Publishers are urged to send a copy of all new reference books directly to RSR as soon as published, for immediate listing in “Reference Books in Print.” Reference books with imprints older than two years will not be included (with the exception of current reprints or older books newly acquired for distribution by another publisher). The column shall also occasionally include library science or other library related publications of other than a reference character.

The purpose of this paper is to explore stress among reference library staff in academic and public libraries in one of the European countries. The study has been conducted to ascertain whether members of the reference staff undergo stress, whether they consider the reference work stressful, how often they are exposed to stress, which situations are most stressful and how they cope with stress in the workplace and in their private lives.

A semi-structured interview is applied as a data collection technique so that interviewees are able to express their opinions on stress and to describe stress as an individual experience. A convenience sample of members of the reference library staff in ten academic and ten public libraries is prepared.

The reference library staff in the academic and public libraries is aware of stress causing damage to one’s health and work performance. The reference staff in the public libraries is more frequently exposed to stress than those in the academic libraries. The users are considered the main stressor owing to their complex reference questions, vague information needs and requests, wanting information and materials immediately, not following the library rules, etc.

The sample is small and not representative, including only two types of libraries. The research may serve as a preliminary study, as it offers insights into the work-related stress among the reference staff in the academic and public libraries.

This is the first research on the stress of the reference library staff in the academic and public libraries in the country. It contributes to the understanding of the work-related stress in the libraries. Identifying stressful situations can help the reference staff and employers take appropriate strategies to cope with stress.

At one time, reference librarians considered a good illustrated reference book to be one in which the plates were bound near the text they illustrated, rather than all together at the back of the volume. Now there is an increasing number of reference books with high quality illustrations on almost every page, including works that have been designed around their graphic content. This article explores technological, intellectual, and economic developments that have contributed to this situation. Using recently published reference works as examples, the article argues that these developments have produced dramatic changes in the relationship between the text and illustrations in reference books, as well as important changes in the relationships between the informational content of reference works and the functions of book authorship and publishing. Criteria currently used for the evaluation of reference books, based as they are on characteristics of verbal or text material and on the assumption of traditional relationships among authors, publishers, and the content of reference volumes, are not sufficient for the selection and use of today's heavily illustrated works. Some suggestions toward the development of more appropriate criteria are made.

The following classified, annotated list of titles is intended to provide reference librarians with a current checklist of new reference books, and is designed to supplement the RSR review column, “Recent Reference Books,” by Frances Neel Cheney. “Reference Books in Print” includes all additional books received prior to the inclusion deadline established for this issue. Appearance in this column does not preclude a later review in RSR. Publishers are urged to send a copy of all new reference books directly to RSR as soon as published, for immediate listing in “Reference Books in Print.” Reference books with imprints older than two years will not be included (with the exception of current reprints or older books newly acquired for distribution by another publisher). The column shall also occasionally include library science or other library related publications of other than a reference character.

THE Reference Department of Paisley Central Library today occupies the room which was the original Public Library built in 1870 and opened to the public in April 1871. Since that date two extensions to the building have taken place. The first, in 1882, provided a separate room for both Reference and Lending libraries; the second, opened in 1938, provided a new Children's Department. Together with the original cost of the building, these extensions were entirely financed by Sir Peter Coats, James Coats of Auchendrane and Daniel Coats respectively. The people of Paisley indeed owe much to this one family, whose generosity was great. They not only provided the capital required but continued to donate many useful and often extremely valuable works of reference over the many years that followed. In 1975 Paisley Library was incorporated in the new Renfrew District library service.

THE National Reference Library of Science and Invention may be said to be devoted to three R's— reference, research and referral. The purpose of this article is to illustrate this theme, with a picture of the services and activi‐ties of the Library, and to indicate when it can be of help to other libraries. However, it is necessary first to outline briefly the origins and present stage of development of the Library, for despite the amount of publicity it has had, the NRLSI remains relatively little known or little understood compared with the other library departments of the British Museum.

The following classified, annotated list of titles is intended to provide reference librarians with a current checklist of new reference books, and is designed to supplement the RSR review column, “Recent Reference Books,” by Frances Neel Cheney. “Reference Books in Print” includes all additional books received prior to the inclusion deadline established for this issue. Appearance in this column does not preclude a later review in RSR. Publishers are urged to send a copy of all new reference books directly to RSR as soon as published, for immediate listing in “Reference Books in Print.” Reference books with imprints older than two years will not be included (with the exception of current reprints or older books newly acquired for distribution by another publisher). The column shall also occasionally include library science or other library related publications of other than a reference character.

Examines the history of the Commission on Industrial Relations (CIR) 1969‐74 ‐ its origins, organization and policies ‐ and then evaluates its contribution as an agent of reform in the context of the perceived problems of the 1960s and 1970s. Considers whether there are any lessons to be learnt for the future given the possibility of a Labour Government, developments in Europe and the 1995 TUC policy document Your Voice at Work. Despite the drastic changes in industrial relations and in the economic, political and social environment, the answer is in the affirmative. In particular, the importance of a new third‐party agency having an independent governing body like the CIR and not a representative body like the Advisory, Conciliation and Arbitration Service (ACAS); in its workflow not being controlled by government; and in its decisions on recognition being legally enforceable.

In an increasingly competitive field of socially mediated information and knowledge available online, the public library's traditional services are increasingly questioned for relevancy. Drawing on the core premises of contemporary practice theory to ground the methodological and theoretical perspectives, the aim of this paper is to provide the initial “inside” view of traditional public library face‐to‐face reference work from a practice‐based perspective.

The paper includes an ethnographic case study of face‐to‐face reference service in four branches of one urban public library involving 170 hours of participant observation, 24 hours of unobtrusive observation, 480 reference interactions, and 28 participant interviews and analysis of policy documents.

This analysis highlights the structuring and mediating role of objects in the enactment of reference work. A practice‐based typology of reference interactions is introduced which characterizes the types of questions asked, knowledge processes in action, interpersonal communication style and mode of practice. The collective organizing actions of reference work are unpackaged in a non‐hierarchical or flattened plane that recognizes the key actors and dynamics of the practice as it endures across time and space.

Evidence and an approach are introduced to support re‐conceptualizing public library reference work as an epistemic practice.