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Thomas Diefenbach is associate professor of business ethics at Ritsumeikan Asia Pacific University (APU), Beppu, Japan. In his research, Thomas investigates primarily the problematic existence and relationships of individuals within all types of organisations, different forms of organisations and the fundamental principles of past, present and future organisations and societies. Thomas is particularly interested in identifying and investigating non-hierarchical structures and processes as well as alternative forms of management, organisations and societies. In his latest monograph Management and the Dominance of Managers (2009) he developed a comprehensive and multi-dimensional model for critically investigating managers' power, interests and ideology within an organisational context. In another monograph on Hierarchy – The Eternal Beast (2012, forthcoming) he tries to develop a ‘General Theory of the Persistence of Hierarchical Social Order’.

Hierarchy and bureaucracy have been more or less welcomed companions of human civilisation from the very beginning. In almost every culture and epoch, ruling elites and followers, superiors and subordinates can be identified. Hierarchy and bureaucracy are quite flexible, adaptable and they are fairly persistent – but why could, or even should we see this as a problem?

This introduction will first provide a brief history of no change, followed by the second section where the advantages and disadvantages and the contested terrain of hierarchy are elaborated in some length. The discussion focuses on three areas: the functional, social and ethical qualities of hierarchy. In the final section, the chapters of this volume will be briefly introduced. The chapters are grouped into three sections: (I) Fundamentals and historical accounts of bureaucracy, (II) Organisational, cultural and socio-psychological aspects of hierarchy and (III) Alternative views on, and alternatives to hierarchy.

Bureaucracy is under attack and has been for some time, specially these past 30 years. This chapter will outline the specific qualities of bureaucracy, the challenges to it that different critics have posed and the possible futures of bureaucracy that are being imagined. In the 1980s, as a key part of an extremely liberal and influential critique of bureaucracy, new imaginings of how to organize corporations and public sector organizations began to emerge. By the late 1990s these had morphed into a view of the network or hybrid organization as the way of the future. The chapter will suggest that the global future of bureaucracy is not as simple as some of these criticisms suggest when they see it left behind in the emergence of innovative new forms. Instead, it is suggested, there is a spatial disaggregation of organizations occurring that heralds some unsettling new futures of organizations emerging.

The chapter aims to bring out the dynamic nature or hierarchy in organizations and presents a conceptual framework for making sense of hierarchy in contemporary work. We describe hierarchy as the result of a contradictory dynamic that incorporates both vertical and horizontal practices of organizing. The vertical practice, verticalization, draws on and reproduces the formal organization, whereas the horizontal practice, horizontalization, orders people on the basis of their knowledge and initiatives. The dynamic between these two practices varies, we argue, depending on the social and epistemic distance of formal managers' from the operative work process. Three different dynamics between verticalization and horizontalization – loose coupling, translation, and integration – are identified and illustrated, drawing on three ethnographically inspired studies of knowledge work. Through these three dynamics, the chapter casts light on and provides nuances to the current discussion in the literature on postbureaucracy.