Search results

The purpose of this paper is to review the literature on information and communication technologies (ICTs), development and trust and to introduce papers in the special issue: “Trust and information and communication technologies for development”.

The paper reviews the literature on trust, broadly, and then, specifically, focuses on linkages to ICTs, and human development.

Trust is a broadly defined, yet relatively understudied concept in the context of ICTs and development (ICTD). The paper finds that there are many definitions of trust and ways it is constituted in the context of ICTD. It highlights the opportunity to contribute to the literature and this burgeoning field through research on trust in ICT‐mediated services or systems, trust in information and trust in institutions that are often key providers of these services.

The paper holds value to both academics and practitioners working in the field of ICTD by outlining the key programmatic areas in which research on this topic can be applied.

This paper aims to determine how trust and perceptions shape uses of information and communication technologies (ICTs) in public access venues (libraries, telecentres, and cybercafés) in 25 developing countries around the world.

As part of a global study conducted by the Technology & Social Change Group at the University of Washington, local research teams conducted surveys, site visits, and interviews of over 25,000 respondents in different types of public access venues in the selected countries, using a shared research design and analytical framework.

The use of public access venues is shaped by the following trust factors: safety concerns, relevance of the information, reputation of the institution, and users' perceptions of how “cool” these venues are. While libraries tend to be trusted as most reputable, telecentres tend to be trusted as most relevant to meet local needs, and cybercafés tend to be perceived as most “cool”.

The paper is limited by its descriptive and not predictive nature, and is not based on a statistically representative sample of the population.

The insight presented in this paper can help inform policy decisions about public access initiatives, and inform future research to better understand the causes and consequences of trust in public access ICT. Understanding these perceptions helps gain a more nuanced understanding of the way services are provided in venues that offer public access to ICT.

This paper is novel as it covers public access to ICT in 25 developing countries across different types of venues, using a shared design and methodological approach. A study of this magnitude has never been done before. The findings provide valuable insight into understanding how people trust different types of public access ICT venues.

The purpose of this paper is to increase understanding of moral conflicts in information systems development by studying student perceptions in an information systems (IS) project course implemented in close collaboration with information technology firms.

The paper is based on an empirical case study. Students' perceptions of moral conflicts were gathered through diaries, drawings, and questionnaires; and the analysis was inspired by phenomenography.

The analysis reveals six types of moral conflicts. Students face conflicts related to their work tasks and to human and outside parties, and inherent in them is an inclination to moral failure in terms of doing something they perceive to be morally wrong, and also the desire for moral success in resolving the conflicts as well as possible. Students practicing the project manager's job confronted the most difficult moral conflicts.

The just IS student project community is suggested as a way of integrating ethics into IS education, and extending the research on moral conflicts to the business context is recommended.

The paper offers two contributions. First, it develops the research on IS and project‐based learning (PjBL) from a moral perspective and second, it facilitates ethics integration into IS education in the PjBL context.

Most theory and empirical research on the impact of e‐government on citizens' trust in government remains at the macro‐level and misses out on the complexities of the interaction between e‐services and citizens' trust in government. The purpose of this paper is to provide a deeper understanding of this complexity.

The research strategy is a comparative case study of two e‐services in Chile: a tax administration and an e‐procurement system. Data were collected from a variety of users (citizens and business owners) and public sector employees in the Araucania Region in Chile.

Within e‐services, the most easily perceived and influential trustworthiness cues are those outcomes that directly impact the citizen. These cues shape citizens' resultant interpretations of and trust in the public sector agency. Furthermore, the direction of this influence is mediated by individuals' particular circumstances and value positions. Key to understanding the process of building and destroying trust is the identification of the value conflicts that can emerge from e‐service implementations and how they align with citizens' values.

The research conclusions are potentially an artefact of the financial nature of the e‐service transactions and the cultural uniqueness of Chileans.

The paper presents an original integrated conception of trust and institutional trust as well as a comparative analysis of citizens' perceptions and interpretations of “successful” e‐services.