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Successful school reform requires a paradigm shift which begins with unlocking the school’s existing culture before attempts are made to integrate reform variables. Reengineering, and rethinking and radical redesign of internal processes calls for discarding current practices and reinventing better ways to supply products and services. Holistic thinking, cross‐sectional configurations, proactive behaviour patterns, reward for innovation and creativity, and the demise of traditional infrastructures are essential for facilitating fluid social, economic and political trends into the 21st century. Educators must think differently about the purpose of schools and their delivery and redesign infrastructures which are built on shared values and beliefs, multiple interacting linkages and teamwork. School leaders are the catalysts for change and, working with the school’s power agents and modeling expected behaviours, motivate teachers to replace the old culture with new processes of schooling. Shared ownership of case values, realistic and achievable goals and collaboration places the responsibility for creating a reengineered delivery system on teachers themselves.

The contemporary business environment in which an organisation exists is becoming increasingly dynamic. The pressing need to improve the existing business processes in an organisation, results in the appearance of a new field called Business Process Reengineering (BPR). However, despite more and more innovative technological solutions for business processes, resistance to change continues to be the biggest BPR obstacle. According to many experts, this is the main reason why reengineering projects in many organisations fail. This paper investigates the “soft” side of BPR (i.e. its human aspects). More precisely, it focuses on ways information technology (IT), in particular group support systems (GSS), can support the soft side of BPR and reduce resistance to change. In this way, the paper introduces the third level of integration of IT and BPR, in addition to the two levels already described in the literature. The approach is illustrated by an example of a company that used GSS during its reengineering efforts.

Information technology (IT) makes business process reengineering possible—and makes it worthwhile. For example, PC and network technologies facilitate simplified processes, promote decentralized decision making, and empower front line employees. So IT and reengineering should be seen as Siamese twins—don't expect to get far with one without paying close attention to the other.

Suggests that organizational improvement methodologies have a life cycle. This takes them through the stages of being the “in” thing to do, then into a decline because they are no longer exciting or have failed to produce results. Ultimately they are left being pursued by only a few committed individuals before the arrival of a champion to revive the approach with a new twist. Notes that process reengineering is now falling out of favor and looks at the reasons for its rapid rise and failure. Suggests factors such as its negative impact on the organization which was not clearly defined and the project cycle time which was too long. Concludes that the approach still has a role to play.

Michael Hammer, the consultant often credited with coining the term “reengineering,” inspires top management at a number of cutting‐edge U.S. firms to attempt radical process redesign. Here, he updates us on this evolving management practice.

Business‐process redesigns (BPR) and information technology (IT) are natural partners, yet this relationship has not been fully exploited. Those organizations that have used IT to reengineer processes have benefited enormously. This article argues that those aspiring to do business process redesign must begin to apply the capabilities of information technology. Process redesign is not always successful and almost always accompanied by pain or at least unpleasant side effects. Many companies have undertaken reengineering efforts only to abandon them with little or no positive result. How can you increase the odds for success? Here are a few lessons from the front.

The purpose of this paper is to investigate how to strategically reengineer the government processes in e-governance to ensure the implementation of future-oriented and sustainable e-governance across developing countries.

This study has used learning from the theory of strategic intent. The present study has been conducted using exploratory sequential mixed method research. The findings of exploratory study, supported by extant literature on reengineering, core competencies and e-governance success, forms the basis for proposed research framework, which is empirically tested with 359 respondents from the two government departments in India using partial least square technique.

The findings of this study suggested that it is needed to reengineer the government processes with a view to develop the core competencies to ensure the long-term success of e-governance implementation in terms of future-orientation and sustainability. The reengineering transformations are found to have significant positive effect on the core competencies development that, in turn, has a positive effect on the success of e-governance.

The limitation of this study is the small sample size of qualitative and quantitative study owing to the missing willingness of government officials to respond to the research instruments.

The findings of this study would help e-governance practitioners to focus on the key strategic areas which will ensure the long-term success of e-governance and make the same valuable for the current and upcoming generations.

This study made an original contribution to e-governance literature by developing and validating a theoretical model for empirically assessing the strategic effect of business process reengineering changes on e-governance success (in terms of future orientation and sustainability) through mediating variable, core competencies.

This line manager's description of the implementation of the strategic reengineering project he is leading focuses on its startup. Here are his step‐by‐step directions for starting your reengineering effort down the right path.

The first conference featuring presentations by line managers implementing reengineering was held in Orlando, Florida, in January by The Manufacturing Institute, a division of the Institute for International Research.

This article is the first to appear in our new Tips on Tools column that will become a regular feature in future issues. The author draws on his extensive experience in enabling business transformation through reengineering.