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Competition in the banking sector is more complex than in the past, and survival has become more difficult than before. The purpose of this paper is to propose a grey methodology for evaluating, clustering and ranking the performance of bank branches with imprecise and uncertain data in order to determine the relative status of each branch.

In this study, the two-stage data envelopment analysis model with grey data is applied to assess the efficiency of bank branches in terms of operations. The result of grey two-stage data envelopment analysis model is a grey number as efficiency value of each branch. In the following, the branches are classified into three grey categories of performance by grey clustering method, and the complete grey ranking of branches are performed using “minimax regret-based approach” and “whitening value rating”.

The results show that after grey clustering of 22 branches based on grey efficiency value obtained from the grey two-stage DEA model, 6 branches are assigned to “excellent” class, 4 branches to “good” class and 12 branches to “poor” class. Moreover, the results of MRA and whitening value rating models are integrated, and a complete ranking of 22 branches are presented.

Grey clustering of branches based on grey efficiency value can facilitate planning and policy-making for branches so that there is no need to plan separately for each branch. The grey ranking helps the branches find their current position compared to other branches, and the results can be a dashboard to find the best practices for benchmarking.

Compared with traditional DEA methods which use deterministic data and consider decision-making units as black boxes, in this research, a grey two-stage DEA model is proposed to evaluate the efficiency of bank branches. Furthermore, grey clustering and grey ranking of efficiency values are used as a novel solution for improving the accuracy of grey two-stage DEA results.

The main purpose of this paper is to determine the bias-corrected efficiencies and rankings of the selected hotels and restaurants (H&Rs) in India.

The data for the Indian H&R sector are collected from the Prowess database. The bootstrap data envelopment analysis (DEA) based on a constant return to scale (CRS), variable return to scale-input oriented (VRS-IP) and variable return to scale-output oriented (VRS-OP) are applied on H&Rs to obtain the bias-corrected efficiencies.

It is found that relative efficiencies using basic DEA methods of all the 45 H&Rs of India are overestimated. These efficiencies are corrected using bias correction through bootstrap DEA methods. The bounds for the efficiencies of each H&R are computed using all the adopted methods. All H&Rs are ranked using bias-corrected efficiencies, and the linear trend between ranks suggests that the H&Rs are ranked almost similarly by all the adopted methods.

To improve efficiency, Indian H&R companies must rethink their personnel needs by enhancing their workforce management capabilities. The government needs to extend more support to this sector by introducing a liberal legislation framework and supporting infrastructure policies.

There is a paucity of studies on H&Rs in India. The current study focused on measuring bias-corrected efficiencies of the selected H&Rs of India. This study is one of the few initiatives to explore bias-corrected efficiencies extensively using the bootstrap DEA method.

The application of correct contractor selection strategies leads to the selection of a qualified contractor and, as a result, the on-time delivery of the project with the desired quality and within the predetermined budgetary constraints. For this reason, evaluating and qualifying contractors before reviewing the proposed prices has been considered an important issue. One factor that disrupts the project completion process and the failure to achieve pre-planned goals effectively is the occurrence of contractors' disputes and claims in projects. To this end, the present study explores claim-reduction strategies for selecting effective contractors in an uncertain environment to reduce possible problems.

The two-step grey data envelopment analysis (GDEA) approach was used to measure efficiency as a powerful tool in selecting efficient contractors during tenders. This approach can extend the applications of multi-criteria decision-making (MCDM) models. In other words, given some uncertainties, the unavailability of some data, and the problems with the DEA model, the two-step GDEA model was used to rank the contractors. The data confirmed the satisfactory outcomes from the selected model.

The preliminary assessment of contractors is a pre-tendering process and a step in categorizing contractors, excluding contractors lacking required qualifications, and selecting efficient contractors. At first, it will help the employer to exclude inexperienced and unqualified contractors, save resources and time, reduce threats, replace opportunities with threats, and reduce material and non-material costs during the completion of the project until the projects are put into operation. Consequently, this approach reduces claims to a minimum level and increases the organization's effective material and non-material profit.

Oil and gas plans and projects have a significant, sensitive, and decisive role in the economic, social, political, cultural, infrastructural, and all-round development of Iran; This is while most of the financial resources needed to implement the development and programs across the country come from oil revenues. Studies have indicated that despite the importance of these plans and projects, many of them are not completed successfully, and this causes irreparable losses to the country's economy and development in various fields.

1. The findings of this study can be used by organizations to select more effective contractors to assign projects and plans to them.

2. The preliminary assessment of contractors is a pre-tendering process and a step in categorizing contractors, excluding contractors who lack required qualifications, and finally selecting efficient contractors.

3. At first, it will help the employer to exclude inexperienced and unqualified contractors, save resources and time, reduce threats, replace opportunities with threats, and reduce material and non-material costs during the completion of the project until the projects are put into operation.

4. This approach also gives credit to the employer during the execution period and contributes to assessing unqualified contractors and reducing the temptation to hand over the project to an unqualified contractor but with a lower bid price.

5. Consequently, this approach reduces claims to a minimum level and increases the effective material and non-material profit of the organization.

6. Moreover, it provides an extra-organizational evaluation for contractors, motivating them to upgrade their capabilities and optimally allocate material and non-material resources, especially human resources.

The findings of this study can be used by organizations to select more effective contractors to assign projects and plans to them.

The preliminary assessment of contractors is a pre-tendering process and a step in categorizing contractors, excluding contractors who lack required qualifications, and finally selecting efficient contractors.

At first, it will help the employer to exclude inexperienced and unqualified contractors, save resources and time, reduce threats, replace opportunities with threats, and reduce material and non-material costs during the completion of the project until the projects are put into operation.

This approach also gives credit to the employer during the execution period and contributes to assessing unqualified contractors and reducing the temptation to hand over the project to an unqualified contractor but with a lower bid price.

Consequently, this approach reduces claims to a minimum level and increases the effective material and non-material profit of the organization.

Moreover, it provides an extra-organizational evaluation for contractors, motivating them to upgrade their capabilities and optimally allocate material and non-material resources, especially human resources.

Because of the importance of the wheat industry in the economy, a real-featured performance measurement approach is essential for the wheat production process. The purpose of this paper is to develop a data envelopment analysis (DEA) model that is fully compatible with the wheat production process so that managers and farmers can use it to evaluate the efficiency of wheat farms for strategic decisions.

A dynamic multi-stage network DEA model is developed to evaluate the efficiency of wheat production farms in short-term (two-year) and long-term (eight-year) periods.

The results of this study show that because of the lack of long-term planning and excessive reliance on rain, most of the investigated regions have no stability in efficiency, and the efficiency of the regions changes in a zigzag manner over time. Among studied regions, only the Hashtrood region has high and stable efficiency, and other regions can follow the example of this region's cultivation method.

To the best of the authors’ knowledge, this study is the first one that uses the dynamic multi-stage network DEA considering every other year cultivation method and direct–indirect inputs in the agricultural section.

This paper aims to present two-stage network models in the presence of stochastic ratio data.

Black-box, free-link and fix-link techniques are used to apply the internal relations of the two-stage network. A deterministic linear programming model is derived from a stochastic two-stage network data envelopment analysis (DEA) model by assuming that some basic stochastic elements are related to the inputs, outputs and intermediate products. The linkages between the overall process and the two subprocesses are proposed. The authors obtain the relation between the efficiency scores obtained from the stochastic two stage network DEA-ratio considering three different strategies involving black box, free-link and fix-link. The authors applied their proposed approach to 11 airlines in Iran.

In most of the scenarios, when alpha in particular takes any value between 0.1 and 0.4, three models from Charnes, Cooper, and Rhodes (1978), free-link and fix-link generate similar efficiency scores for the decision-making units (DMUs), While a relatively higher degree of variations in efficiency scores among the DMUs is generated when the alpha takes the value of 0.5. Comparing the results when the alpha takes the value of 0.1–0.4, the DMUs have the same ranking in terms of their efficiency scores.

The authors innovatively propose a deterministic linear programming model, and to the best of the authors’ knowledge, for the first time, the internal relationships of a two-stage network are analyzed by different techniques. The comparison of the results would be able to provide insights from both the policy perspective as well as the methodological perspective.

This paper aims to evaluate commercial bank branches' performance in dynamic and competitive conditions where decision-making units (DMUs) seek a greater proportion of shared resources as it happens in the real world. By introducing the concepts of cross-shared and serial-shared resources, the authors have emphasized the role of evaluation results of past periods on branches' total efficiency.

In this study, a new mixed-integer data envelopment analysis (MI-DEA) model has been proposed to evaluate the performance of a dynamic network in the presence of cross-shared and serial-shared resources.

The proposed model helps bank managers to find the source of inefficiencies and establish a connection between the results of the periodic performance of the DMUs and the distribution of serial and cross-shared resources. The results show that the weighting coefficients of the periods do not significantly affect the overall efficiency of commercial bank branches, unlike desirable and undesirable intermediates.

This paper presents the following factors: (1) A new mixed-integer network data envelopment analysis model is developed under dynamic competitive conditions. (2) For the first time in DEA models, the concept of cross-shared resources is proposed to consider shared resources between DMUs. (3) All controllable, uncontrollable, desirable and undesirable outputs in the model are considered with the possibility to transfer to the next periods. (4) A case study is given for the performance evaluation of 38 branches of an Iranian commercial bank from 2016 to 2020.

Uncertainty in data, whether in real-valued or integer-valued data, may result in infeasible optimal solutions or unreliable efficiency scores and ranking of decision-making units. To handle the uncertainty in integer-valued factors in data envelopment analysis (DEA) models, this study aims to propose a robust DEA model which is applicable in the presence of such factors.

This research focuses on the application of fuzzy interpretation of efficiency to a mixed-integer DEA (MIDEA) model. The robust optimization approach is used to address the uncertain integer-valued parameters in the proposed MIDEA model.

In this study, the authors proposed an MIDEA model without any equality constraint to avoid the arise problem by such constraints in the construction of the robust counterpart of the conventional MIDEA models. We have studied the characteristics and conditions for constructing the uncertainty set with uncertain integer-valued parameters and a robust MIDEA model is proposed under a combined box-polyhedral uncertainty set. The applicability of the developed models is shown in a case study of Malaysian public universities.

This study develops an MIDEA model equivalent to the conventional MIDEA model excluding any equality constraint which is crucial in robust approach to avoid restricted feasible region or infeasible solutions. This study proposes a robust DEA approach which is applicable in cases with uncertain integer-valued parameters, unlike previous studies in robust DEA field where uncertain parameters are generally assumed to be only real-valued.

This study aims to present the cost and revenue efficiency evaluation models in data envelopment analysis in the presence of fuzzy inputs, outputs and their prices that the prices are also fuzzy. This study applies the proposed approach in the energy sector of the oil industry.

This study proposes a value-based technology according to fuzzy input-cost and revenue-output data, and based on this technology, the authors propose an approach to calculate fuzzy cost and revenue efficiency based on a directional distance function approach. These papers incorporated a decision-maker’s (DM) a priori knowledge into the fuzzy cost (revenue) efficiency analysis.

This study shows that the proposed approach obtains the components of fuzzy numbers corresponding to fuzzy cost efficiency scores in the interval [0, 1] corresponding to each of the decision-making units (DMUs). The models presented in this paper satisfies the most important properties: translation invariance, translation invariance, handle with negative data. The proposed approach obtains the fuzzy efficient targets corresponding to each DMU.

In the proposed approach, by selecting the appropriate direction vector in the model, we can incorporate preference information of the DM in the process of evaluating fuzzy cost or revenue efficiency and this shows the efficiency of the method and the advantages of the proposed model in a fully fuzzy environment.

In a world where sustainability is a major aim at all socioeconomic levels, social entrepreneurship plays an important role in achieving the goals that have been set. The purpose of this study is to broaden the knowledge of social start-ups, social incubators and founding teams, highlighting the value of each one. The aim is to use quantitative analysis to determine the possible link between social incubators and social start-up success and identify the founding team profile of social start-ups from each sector according to a sector-based ranking.

Bootstrap data envelopment analysis (DEA) was used to calculate the efficiency of social incubators and social start-ups and thus quantify the impact, in terms of increased efficiency, of social incubators on social start-ups. Then, using cross-efficiency methodology, a synthetic index was used to analyse the founding team profile of social start-ups. The study is based on primary data from a survey of Spanish social incubators and social start-ups.

The study provides strong quantitative evidence of the positive effect of social incubators on the development of social start-ups. The size of this effect exceeds the know-how of start-ups. In terms of efficiency gains, this research quantifies the impact of social incubators on this entrepreneurial ecosystem. This impact exceeds 35%. The study also shows that the strongest social start-ups are in the food and information and communication technology (ICT) sectors. The founding teams in these cases have a strong business background, have a high educational level, receive subsidies and express a desire to retain control of the company.

There is an extensive literature dedicated to the analysis of the behaviour and characteristics of traditional incubators, accelerators and start-ups. However, despite the recent rise of social entrepreneurship, studies of social incubators and social start-ups remain scarce. This study provides two novel findings. (1) It shows the importance of creating a social start-up in a context where it receives support throughout all its development stages, providing quantitative insight into the contribution of social incubators and social start-ups. (2) It reveals the profile of founding teams in the highest-ranked business sectors.

Studies on textile upcycling in Africa are rare, particularly in Liberia, where extensive upcycling designs are appreciated throughout the country. This study aims to contribute to the upcycling literature from the perspective of Liberia’s fashion upcyclers by assessing their coping strategies and understanding the challenges confronting fashion upcycling in Monrovia’s four largest markets.

A fuzzy analytical hierarchy process and data envelopment analysis (DEA) models were used to assess labor input, delivery and flexibility, technological and innovation capability, financial capability, pricing of finished products, customer service and quality outputs of upcycled fashions. The fuzzy inference system model assessed upcyclers’ loaning eligibility.

The results highlight that Liberia’s fashion upcycling is expanding with varying innovative designs. The quality of upcycled fashions was deemed most important in the proposed AHP model. However, many upcycling businesses lack sufficient capital to make long-term investments. With the necessary investment, the innovation of these upcyclers could be a new line of fashion brands with great potential. In addition, using a fair judgment in assessing the little loaning funds available is paramount to enhancing their growth.

Only 34 decision-making units were assessed. Future research could expand this scope using other models with more practical loaning strategies.

This study presents a wealth of managerial and policy implications. The proposed hybrid model is adequate for developing managerial decisions for fashion upcyclers. The proposed framework can manage ambiguity, inaccuracy and the complexity of making decisions based on numerous criteria, making it applicable in unearthing robust strategies for enhancing the fashion upcycling sectors and other industries in developing countries. In addition, the proposed fuzzy Mamdani system could also be extended to other sectors, such as agriculture, for a more transparent allocation of resources.