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The purpose of this paper is to examine the application of C-shaped QFD 3D Matrix in comparing process characteristics (PC), performance aspects (PA) and customer requirements, simultaneously and to prioritize the first two sets, respectively.

A three dimensional matrix has been developed with three sets of PC, PA and customers’ requirements and C-shaped matrix has been applied for simultaneous comparison of the dimensions and prioritization of the subsets of PC and PA. The proposed approach has been examined in a post bank.

Findings confirm the possibility of simultaneous comparison and prioritization of the three sets of dimensions of this study in post bank services. In addition, “growth and learning” and “bilateral relationship with suppliers” had the first priorities among PA and PC, respectively.

While the proposed approach has many advantages, filling the matrixes is time-consuming. Since illustrating the 3D matrix was not possible, the matrix was separated into five two-dimensional matrixes.

Compared to the studied literature, the proposed approach is practically new in the post bank services.

Maintenance is a compulsory cost in any asset's operation and requires sufficient budget to be supported. However, insufficient maintenance allocation would lead to maintenance prioritization being practiced as a solution to relief the maintenance demands. The purpose of this paper is to review and discuss the related literature on the factors considered and methods practiced in maintenance prioritization, especially in asset managements.

A thorough literature search related to factors and methods used in maintenance prioritization was conducted through several journal databases. The keywords maintenance priority, maintenance prioritization, priority management and maintenance planning were used. Publications related to maintenance priority from the period of 1990 to 2016 were reviewed and filtered out. Literature focusing on methods and factors related to maintenance prioritization were analyzed and discussed.

This study presented the trend and publications related to maintenance priority throughout 1990 to 2016. Publications related with methods and factors were analyzed. The most used priority-setting methods include analytical hierarchy process; priority criterion; priority matrix; and failure mode and effect analysis. Factors for maintenance priority were categorized into four categories which are technical, financial, social and political category. A discussion on the strategic direction of maintenance prioritization was conducted to highlight future research and possible improvements.

The paper contains a state of the art on publications and discussion related to the factors, methods and suggestions on the strategic aspect of maintenance prioritization. It offers insights and information on the current body of knowledge to academics, researchers, maintenance managers, practitioners and stakeholders concerned with asset management.

The environmental performance of buildings can be measured by using an existing green building indicator system. In Thailand, the Thai’s Rating of Energy and Environmental Sustainability (TREES) has been applied to 70 buildings including condominiums. It is important to collect feedback from stakeholders to identify the criteria of green features that respond to the expectation of condominium’s potential buyers as well as the satisfaction of current occupants. This paper aims to examine prioritised aspects from potential buyers and occupant satisfaction of the TREES criteria in the case study, a green condominium in Bangkok, Thailand.

The case study was conducted at IDEO Mobi Sathorn in Bangkok, the only condominium certified with the TREES system so far. Research methods include interviews, observations, document analysis and the surveys from the condominium’s potential buyers and current occupants.

The findings indicate that the condominium’s potential buyers are more concerned about site and landscape, indoor environmental quality and energy and atmosphere, whereas the current occupants are more satisfied about water conservation, site and landscape and energy and atmosphere in comparison with the other TREES criteria. Despite the provision of green features in the condominium, occupants are less satisfied about green innovation as showed in the least satisfied percentage of TREES criteria. In Facilities Management perspective, the paper shows connections between TREES criteria and FM functions in multi-unit residential project. The findings show that the application of TREES criteria focuses on the provision of value in FM, whereas stakeholder perceptions regarding the TREES criteria contribute to the perception of value in FM.

The findings and reflections upon the finding can help to understand the impact of green building aspects of the TREES system on perceptions of different stakeholders, that is, potential buyers and current occupants of the condominium. Recommendations for real estate developers and facilities managers regarding the development of green building concept on the TREES system are provided.

There has been no prior research in this area. The paper provides better understanding with regard to prioritised aspects from the potential buyers and occupant satisfaction of TREES criteria in Bangkok green condominium. This paper provides empirical data regarding stakeholder perception on TREES criteria that can be used to compare with similar data of the TREES-certified condominiums when they are available in the future.

This paper reconsiders the approaches to measuring Confucian values, and tests their association with workforce performance. The purpose of this paper is to examine how such values and performances are prioritized across three East Asian societies, but more importantly, identifies how variations across societies might result from the way in which Confucianism has been transformed/appropriated differently across history.

A Best-Worst experimental design is used to measure three aspects of Confucianism (relational, pedagogical, and transformative), and three aspects of workforce performance (mindset, organization, and process) to capture the trade-offs by respondents from three East Asian societies: China (n=274), Taiwan (n=264), and South Korea (n=254). The study employs analysis of variance with post-hoc tests to examine differences between societies. A hierarchical cluster analysis using Ward’s method is utilized to identify clusters based on similarities within the data. And last, multiple regression analysis is applied to determine the explanatory power of Confucian values on workforce performance.

Findings confirm the prioritization of three aspects of Confucianism (relational, pedagogical, and transformative) to differ between Mainland Chinese, Taiwan Chinese, and Korean respondents – producing five distinct clusters based on similarities across three societies. Overall, between 7 and 27 percent of the variance in workforce performance could be explained by the Confucian values included in this study.

This study highlights the “different shades of Confucianism” across East Asian societies, which we coin as Confucian Origin, Preservation, and Pragmatism, and demonstrates the need to take a multifaceted perspective in the measurement of Confucian culture. The study provides empirical support for the link between Confucianism and performance at the micro-level, as originally proposed by Baumann and Winzar (2017), and identifies specific antecedents of behavior for research moving forward.

The purpose of this paper is to demonstrate the application of vendor rationalization strategy for streamlining the supplies and manufacturing cycle time reduction in an Indian engineer-to-order (ETO) company. ETO firms are known for a large number of vendors, co-ordination hassles, rework problems and its impact on cycle time and operational excellence.

The research demonstrates the case-based application of Kraljic’s matrix for supply and leverages items, on-the-job observations, field visits, discussions and analysis of supplies reports.

The study guides on the rationalization of supplies and the necessary strategic alignments that can significantly reduce supply risk, costs, manufacturing and delivery cycle time along with co-ordination hassles. The study depicts the challenges of ETO environment with respect to supplies, and demonstrates the effectiveness of vendor rationalization application for the case company and weaknesses of commonly practiced vendor management approaches.

To be competitive, companies should rationalize supply items and vendors based on the nature of items and their subsequent usage by applying Kraljic’s matrix-based classification. The immediate implication of vendor rationalization is misunderstood as reducing supply base, but it does much more and includes review of supplies, nature of items and strategic alignments, leading to win-win situation for company and suppliers.

For the rationalization of supplies, while procuring and dealing with vendors, executives should envisage engineering nature of components, considering cross-functional requirements and integration of components in context to ETO products/projects environments. There is a dearth of studies focusing on vendor rationalization aspects in ETO setups in fast-developing country context.

The purpose of the study is to clarify the quality of home delivery logistics services from the perspectives of customers and provide insight to aid the prioritization of service quality improvements and guide managerial strategic planning.

The study used a three-dimensional model that integrated Kano model, goal difficulty (GD) and importance–performance analysis (IPA) for investigating service quality aspects emphasized by customers and determine which attributes should be prioritized according to an enterprise's resource and capability constraints. Data were collected through questionnaires administered to the customers and managers of five primary home delivery logistics service enterprises and six small to medium-sized enterprises in Taiwan. Improving the quality of home delivery logistics services has become of increased interest for enterprises.

The three most important attributes, ranked in order of priority for improvement, were the protection of customers' personal information, delivery of products without damage and reasonable compensation standards for product damage. The study concludes that enterprises should prioritize the improvement of these attributes. Implications, detailed explanations and directions for further investigations are also proposed.

The study discusses the importance and relevant satisfaction levels of service quality attributes from the perspective of customers while also considering the limitations of companies' resources and capabilities. The results indicate that the method can be used to identify service quality attributes of home delivery logistics and formulate strategies for enhancing customer satisfaction.

The purpose of this study is to improve the understanding of stakeholder engagement in the context of sustainability reporting (SR) for higher education institutions (HEIs), together with the materiality principle and stakeholder expectations.

This research uses an exploratory approach based on content analysis, a case study and descriptive and inferential statistics.

Three key findings come out of this research. First, the results indicate that HEIs use diverse criteria for grouping stakeholders and that stakeholder engagement is a heterogeneous process. Second, the expectations of internal stakeholders align with the material aspects of SR. Finally, among internal stakeholders, students and academics disagree on the prioritisation of some sustainability aspects, with non-academic staff adopting an intermediate position.

This analysis improves our knowledge of stakeholder engagement in HEIs. It helps to identify the relevant impacts of stakeholder engagement, enhances the quality of reporting and encourages a real dialogue with stakeholders.

The study examines stakeholder engagement and how the materiality principle is adopted by HEIs through SR. Furthermore, it compares these results with stakeholder expectations, considering the discrepancies between stakeholders. The results open the way to future research to explore the potential conflicts and collaborations between and within stakeholders to advance towards more sustainable institutions in the higher education sector.

The purpose of this paper is to contribute to the understanding of Swedish school leaders’ relational and management work orientation, in terms of both techno and socio structure dimensions. The background is the neoliberal policy regime, underpinned by OECD and PISA, and an increased focus on school leaders’ management work.

In total, 26 school leaders in a Swedish municipality were interviewed, and their responses were analysed to score their expressed orientations in terms of techno structure (object and formal) and socio structure (person and symbolic) dimensions.

The school leaders had predominantly formal work orientations, expressed in comments about organising teams, scheduling teacher meetings, shaping working routines in meetings, making plans and (in some cases) creating an infrastructure. Scores for object (goal and result) and symbolic dimensions of their management orientation were low.

The results suggest a need to increase Swedish school leaders’ attention to object aspects, and both person and symbolic aspects of the formal or organising dimension, of their work. They also indicate the importance of establishing and communicating core symbols in compulsory schooling, like democracy and equity, to avoid external accountability pressures instrumentally shaping schools’ management.

In contrast to previous research, the analysis indicates that Swedish school leaders have a predominantly formal and organising work orientation, frequently with little clear goal and results orientation, or attention to professional needs and motivations of the teachers (important aspects of person orientation).

The purpose of this paper is to identify and describe main obstacles for politicians when dealing with healthcare priority setting.

The study had an exploratory descriptive design based on interviews with 18 politicians from two different county councils in Sweden. The interviews were analyzed using inductive qualitative content analysis.

The politicians highlighted the importance of, and difficulties in, communicate political missions; the politicians in this study saw the media as not always being fair watchdogs, implying that possibly important but unpopular prioritizing decisions were not made because of the risks of being badly reported and therefore not re-elected. Breaking up established structures in care practice is difficult and change takes time, partly because of existing higher level financing and rules and the system’s traditional separation of facilities and services. Although the politicians highlighted their limited power to influence and control resource allocation they could give small and “lower profile”, low-prioritized disciplines control of their own budgets and base payments on the results the disciplines accomplished.

This study highlights the difficulties that politicians experience, for example, having to take unpleasant decisions and thereby run the risk of being scrutinized by media, which in turn could influence how effectively tax money is being used.

The purpose of this paper is to develop a model that facilitates the evaluation and selection processes of curtain wall systems used in office buildings.

A comprehensive literature review and interviews with local experts were conducted to identify common types of curtain wall systems used in office buildings and their selection criteria. A questionnaire was designed and completed using multi-criteria decision-making techniques through face-to-face meetings with consultants in the Eastern Province of Saudi Arabia. The proposed model was implemented in prototype software as a proof of concept.

The results revealed that fire resistance scored the highest weighting of all the criteria. Furthermore, precast concrete cladding panels were found to be the best system for use in office buildings located in the Eastern Province of Saudi Arabia. The model validation reveals that the score for any curtain wall system varies depending on the nature of the project and that the prioritisation of criteria can vary from one practitioner to another.

The model captures the knowledge of professionals who are experts in the prioritisation of criteria for selecting curtain wall systems. The research design presented expands the boundaries of knowledge of the relevant literature, through demonstrating a conceptual framework incorporating different techniques into a computerised model. It has practical implications through presenting a systematic procedure for developing and adopting a computerised decision-making tool, which aligns experts’ professional practice and requirements, for use in selecting fragmented options.