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Policies aimed at intensifying innovation, and how they relate to industrial activities, is the major theme of this chapter. We build on Industrial Marketing and Purchasing (IMP) studies of innovation, as well as relational approaches to policy studies, to examine the means and goals of innovation policy. From the IMP literature, we take the notion that interaction in business relationships implies continuous learning and adaptations. From this perspective, investments in innovation are marginal in relation to existing patterns of investment, including those in business relationships. From policy studies, we take the view that policymaking and implementation should be treated as sets of interactions, whose outcomes are the effects of multiple and heterogeneous relationships. Based on these principles, we pursue three arguments: (1) Innovations are not primarily effects of innovation policies; (2) Policy-initiated innovation systems, clusters and networks do not necessarily intensify innovation; and (3) Innovation policies and their instruments produce tangible effects, although often in unexpected or unintended ways. We conclude the chapter with suggestions for research and for innovation policymaking.

The aim of this chapter is to help library administrators understand the concept of Service Design, and to maintain that any consideration of the future of library spaces should begin with a service design focused approach.

The chapter is a combination of general review, literature review, case study, and conceptual paper. It focuses on describing the basics of the concept, highlighting essential resources for further understanding, highlighting service design specifically applied in libraries, and providing one case study of an academic library undergoing a master planning project utilizing the lens of Service Design. The chapter will conclude by emphasizing the importance of attaining an appropriate understanding and buy-in for the Service Design process by library administrators and staff in order for its effective implementation.

Practical implications to employing Service Design to library spaces are endless, and span that gamut from making smart decisions based on user input and evidence, to creating spaces and services that are relevant to library users. Employing a Service Design approach to library building projects helps administrators position themselves to advocate for needed technology and funding in the highly competitive resource arena. The ideas gleaned from this chapter can be applied in any library: academic, public, special, or school. The results will be different, because every library has a unique group of users, but the processes employed are the same.

Library literature related to Service Design is slim but slowly emerging. This chapter fills a gap in literature geared specifically to administrators as well as building design and redesign projects.

On a world basis, 15% of the population has a disability. Having a disability can result in a higher frequency of health-related information needs than other users might experience. The Web represents a widely used source for health information. People with disabilities, however, often encounter barriers during online searching, such as inaccessible information, poorly designed search user interfaces and lack of compatibility with assistive technology. Consequently, many users are potentially excluded from a range of information sources. Measures are therefore needed to remove these barriers to avoid health disparities that can result from unequal access to information. Public libraries have a social responsibility to include all user groups, and should aspire to make fully accessible services. A good tool in this context is the implementation of the universal design mind-set, where the purpose is to develop services that are available to all people. This chapter discusses how universal design can be a premise for equal access to health information and potentially reduce health disparities in the context of users with disabilities. Both library services and education of librarians will be addressed.

Building on a proposed four-phase model of the design revolution, I outline an expanded domain to which design ideas may be applied, and offer a design theory that has general application to the expanded design domain. Numerous disciplines within the domain of design, which have been separately developed, are converging through digital devices and software such as computer-aided design programs. I refer to this “Connection” as the first phase of the design revolution. In the second “Expansion” phase of the design revolution, I expect that the domain where principles of design are applied will be expanded beyond the visual to include all five human senses. The design theory that I propose is a logical application of design principles to various disciplines in the second phase of the revolution. In the third “Application” phase of the design revolution, the design theory will be applied not only to conventional objects of design such as products and services, but also to institutions and systems such as governments, firms, and households. Finally, in the fourth “Integration” phase of the revolution, various parts of the world will be integrated into a holistic system under a single design theory.

Larger numbers of students are entering higher education with more diverse learning needs. While laws are in place to create equal access to education for all, government-mandated learning supports for students with documented disabilities vary significantly from K-12 education to higher education. Universal Design for Learning (UDL) is a course design framework based on Universal Design in architecture, neuroscience research, and the latest technology, to design learning environments and curriculums that are accessible to all students in every learning environment. This chapter reviews literature on the history of Universal Design concepts, starting with Universal Design in architecture and moving into UDL. A review of the learning preferences of Millennial students, along with the neuroscience of learning and its connection to the principles of UDL, is also included in the literature review. This chapter also includes a section on Dr. Buckland Parker's study which documents four faculty members who chose to work with a small team of faculty development specialists to redesign their large enrollment courses using the principles of Universal Design for Learning.

Departing from a so-called “modern civil service” as an ideal type, this chapter evaluates the status of public personnel management in Latin America. Such an ideal model is considered a mix between the organizational principles of the traditional civil service and those of the new public management perspective. First, the chapter presents the different phases that public management practices have undergone in some developed countries. Secondly, following several studies and data provided by the IADB, the level of development of several civil service systems in Latin America is analyzed and several of their construction–destruction–reconstruction patterns are presented. Lastly, the cases that most approach a modern civil service are discussed and some recommendations offered to reformers in this region.

The digital transformation calls for new thinking about sociotechnical systems design (STSD) because it has enabled new kinds of work systems to proliferate. We identify a new class of sociotechnical system, called the Platform-STS (P-STS), which complements the existing Industrial- and Knowledge-STSs. The P-STS has distinctive characteristics compared to the other classes because it reaches directly into ecosystems and is, therefore, “distributed,” and because it is governed through market mechanisms rather than hierarchy or clan mechanisms. We introduce a new design principle, redundancy of connectivity, to ground design thinking about the P-STS. We demonstrate why fundamental STSD principles need to be reconfigured, suggest how they might do so, and conclude that socioecological designs and interventions may need to supplant sociotechnical ones.